Compaq 12XL325 Presario 1200 Series Models XL101-XL113, XL115, XL118-XL127 - M - Page 74

Solving TouchPad/Pointing Device Problems, Problem, Probable Cause, Solutions

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Presario 1200 Series Models: XL101-XL113, XL115, XL118-XL127 Problem Printer prints garbled information. Solving Printer Problems Probable Cause Solution(s) Paper tray is empty. Fill the paper tray with paper and set the printer to online. Correct printer drivers are not Refer to the printer installed. documentation to install the correct printer driver. Cable is not connected properly. Ensure that the printer signal cable is properly connected to the notebook. Cable is defective. Replace the printer cable and retest. Solving TouchPad/Pointing Device Problems The following table lists some common causes and solutions for TouchPad/pointing device problems. Solving TouchPad/Pointing Device Problems Problem Probable Cause Solution(s) TouchPad or mouse does not work. Incorrect or no device driver is installed. Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. The device driver is not installed in Windows. Install the TouchPad/mouse driver in Windows. External mouse does not work. Mouse is not securely connected or is connected to an incorrect external connector. Ensure that the mouse is securely connected to the appropriate external connector. TouchPad or mouse does not work even though the device is enabled in Windows. Mouse is not enabled. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse driver each time the computer is turned on or restarted. 32 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES

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32 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1200XL S
ERIES
Presario 1200 Series
Models: XL101-XL113, XL115, XL118-XL127
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device
problems.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to online.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
notebook.
Cable is defective.
Replace the printer cable and
retest.
Solving TouchPad/Pointing Device Problems
Problem
Probable Cause
Solution(s)
TouchPad or mouse
does not work.
Incorrect or no device driver
is installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not
installed in Windows.
Install the TouchPad/mouse driver
in Windows.
External mouse does
not work.
Mouse is not securely
connected or is connected to
an incorrect external
connector.
Ensure that the mouse is securely
connected to the appropriate
external connector.
TouchPad or mouse
does not work even
though the device is
enabled in Windows.
Mouse is not enabled.
Enter MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse driver each time the
computer is turned on or
restarted.
Solving Printer Problems
Problem
Probable Cause
Solution(s)