Compaq Elite 8300 Maintenance & Service Guide Elite 8300 Touch All-in-One
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- Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 1
Maintenance & Service Guide HP Compaq Elite 8300 Touch All-in-One Business PC HP Compaq Elite 8300 All-in-One Business PC HP Compaq Pro 6300 All-in-One Business PC - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 2
copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide Fourth Edition (June 2013) First Edition (August 2012) Document Part Number: 701463-004 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 4
iv About This Book - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 5
9 Downloading Windows 7 updates 10 Installing or upgrading device drivers 10 Customizing the monitor display 10 Activating and customizing the 14 Computer Setup-Storage 15 Computer Setup-Security 18 Computer Setup-Power 23 Computer Setup-Advanced 25 Recovering the Configuration Settings 27 4 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 6
the keyboard 36 Cleaning the display 37 Cleaning the mouse 37 Service Considerations ...37 Tools and software requirements 38 Screws ...38 coin cell battery 39 7 Removal and Replacement Procedures All-in One (AIO) Chassis 40 Preparing to disassemble the computer 40 Removing the rear port - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 7
and optical drive cables and connectors 120 8 Troubleshooting Without Diagnostics 122 Safety and Comfort ...122 Before You Call for Technical Support 122 Helpful Hints ...123 Solving General Problems ...125 Solving Power Problems ...129 Solving Hard Drive Problems 131 Solving Media Card Reader - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 8
Problems ...149 Solving Memory Problems ...153 Solving Processor Problems 155 Solving CD-ROM and DVD Problems 156 Solving USB Flash Drive Problems 158 Solving Front Panel Component Problems 160 Solving Internet Access Problems 160 Solving Software Problems ...162 Contacting Customer Support - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 9
Country-specific requirements 193 Appendix B Specifications 194 8300 models ...194 6300 models ...195 Index ...196 ix - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 10
x - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 11
HP Compaq All-in-One Business PC (model 8300 shown) The HP Compaq All-in-One Business PC offers the following features: ● Integrated All-in-One form factor ● of the computer allows users or technicians to easily and efficiently service the PC ● VESA mounting holes (100 mm x 100 mm) ● - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 12
Compaq Elite 8300 All-in-One Business PC) ● Intel Q75 Express chipset (HP Compaq Pro 6300 All-in-One Business PC) ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support system ● 90-percent energy-efficient power supply ● ENERGY STAR® qualified, EPEAT® Gold registered - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 13
components NOTE: Front components are the same for 6300 and 8300 models. Figure 1-2 Front components Table 1-1 Front components Component hold for at least one second. To wake the systems from Hibernate, press the power button and release. Touch the icon area (7-12 above) to cause the icons to - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 14
a software application. Side components NOTE: Side components are the same for 6300 and 8300 models. Figure 1-3 Side components Table 1-2 Side components Component 1 Hard disc drive disc drive eject button 8 Optical disc drive activity LED 9 Power button 4 Chapter 1 Product Features - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 15
components NOTE: Rear components are the same for 6300 and 8300 models. Figure 1-4 Rear components Table 1-3 Rear components Component 1 Access panel 2 Access panel latches 3 Security lock slot 4 Power connector 5 (2) PS/2 mouse and keyboard connectors 6 (2) USB 2.0 ports 7 (2) USB - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 16
Adjusting the tilt/swivel base Tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. Figure 1-5 Adjusting tilt The tilt/swivel base has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 17
to portrait position ● tilt backward up to +60 degrees ● recline to 30 degrees from the desktop WARNING! If the height adjustable/recline stand is installed, before laying the computer down for service, position the computer vertically by grasping the sides of the display, and then raise the display - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 18
To install the height adjustable stand: 1. Insert the stand into the slots in the rear of the computer. Figure 1-8 Installing the height adjustable stand 2. Install the screws that secure the stand to the computer. Figure 1-9 Installing the height adjustable stand screws 8 Chapter 1 Product - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 19
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION: After - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 20
. This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 21
system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: 1. Point to the upper-right - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 22
the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name , and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 23
on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) sections are available for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 24
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 25
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-Storage Option Device Configuration Description Lists all installed BIOS-controlled - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 26
and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 27
Table 3-2 Computer Setup-Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests is attached to - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 28
Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup-Security Option Setup Password Description Allows you to set and enable a setup (administrator) password. Power-On Password Password Options NOTE - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 29
Table 3-3 Computer Setup-Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 30
Table 3-3 Computer Setup-Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 31
and then back on. Default is disabled. Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 32
firmware and OS boot process. Default is disabled, except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you manage the custom key settings. ◦ Clear Secure Boot Keys-Don't Clear/Clear. Allows you to - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 33
boot options. From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 34
used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. Network Controller - Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. USB 3.0 Controller - Sets - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 35
Computer Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Advanced (for advanced users) Option Power-On Options Heading Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 36
Default is EPP+ECP. ● Num Lock State at Power-On (off/on). Default is off. ● a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 37
Table 3-5 Computer Setup-Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the "boot" or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 38
4 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics - UEFI To access the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 39
diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if .hp.com. 2. Click the Support & Drivers link. 3. Select the Drivers & Software tab. 4. Enter - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 40
are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 41
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 42
and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 43
its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating static The following table shows that: ● Different activities generate different amounts - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 44
laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 45
table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 46
from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General cleaning safety precautions 1. Never use solvents or - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 47
the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key ( mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the computer case on page 36. Service Considerations Listed below are some of the considerations - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 48
that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 49
provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on or return them to HP, their authorized partners, or their agents. Service Considerations 39 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 50
AIO) Chassis The following sections provide information about disassembling various components of the computer. Procedures for disassembling both 6300 and 8300 has completely shut down, disconnect the power adapter from the back of the the computer down for service, position the computer vertically - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 51
Removing the rear port cover 1. If a cable lock is installed on the rear of the unit, remove the lock. 2. Grasp the rear port cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant amount of force. NOTE: If using forceful pressure on - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 52
easy to set up. Just remove the battery tabs on both the keyboard and the mouse to activate the preinstalled batteries. Also, make sure the Power switch on the 42 Chapter 7 Removal and Replacement Procedures All-in One - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 53
the computer. NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB 3.0 devices. Figure 7-4 Installing the wireless receiver 4. Make sure the Power switch on the bottom of the mouse is in the On position. 5. Press and release the Connect button on the bottom of the mouse - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 54
the keyboard and mouse again. If synchronization still does not work, remove and replace the batteries. 44 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 55
Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Slide the access panel latches toward the edges of the unit, then slide - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 56
hold the panel at a 90-degree angle, place the top into the guides in the chassis, and then press down to align it with the guides. Figure 7-7 Replacing the access panel NOTE: Align the bottom of the access correctly seated. 46 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 57
To replace the access panel, reverse the removal procedures. Access panel 47 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 58
the two captive Torx screws securing the stand to the chassis (2). Figure 7-10 Releasing the stand 48 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 59
5. Lift the stand up and off the computer. Figure 7-11 Removing the stand To replace the stand, reverse the removal procedures. Stand 49 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 60
chassis (2). Figure 7-13 Removing the lower panel To replace the lower panel, reverse the removal procedures. 50 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 61
Metal plate The metal plate is located under the stand. Figure 7-14 Metal plate location To remove the metal plate: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove the access panel (see Access panel on page 45). 3. Remove the stand (see Stand - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 62
6. Slide the metal plate left to the left (2), and then lift it off the chassis (3). Figure 7-15 Removing the metal plate To replace the lower panel, reverse the removal procedures. 52 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 63
Replacing drives Replacing the hard disc drive with a 3.5-inch hard disc drive or a single 2.5-inch drive The hard disc drive is located behind the access panel on the left side of the computer (when viewed from behind). The drive is housed in a removable cage. Figure 7-16 Hard drive location If - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 64
disc drive out of the cage. Figure 7-18 Removing the hard disc drive from the cage 54 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 65
5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber grommets with each screw. Figure 7-19 Removing the mounting screws 6. Screw the four mounting screws into the new hard disc drive. Be sure to keep the blue rubber grommets behind each screw. Figure 7-20 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 66
the access panel, set the panel on the back of the computer, slightly above the stand, and slide it down into place. 10. Reconnect the power cord and external devices. 11. Lock any security devices that were disengaged when the access panel was removed. 12. Turn on the computer. 56 Chapter - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 67
Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). The optical drive data cable connects to the SATA2 and SATA PWR2 system board connectors. NOTE: The drive bracket is not spared. When replacing an - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 68
the optical disc drive bracket to the drive. Figure 7-25 Removing the optical disc drive bracket 58 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 69
the access panel, set the panel on the back of the computer, slightly above the stand, and slide it down into place. 8. Reconnect the power cord and external devices. 9. Lock any security devices that were disengaged when the access panel was removed. 10. Turn on the computer. Replacing drives - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 70
-11 timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 1-Gbit, 2-Gbit, and 4-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with x8 and x16 SDRAMs; SODIMMs constructed - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 71
other soft cloth to protect the screen surface from scratches or other damage. 3. Remove the access panel (see Access panel on page 45). 4. To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). Figure 7-29 Removing - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 72
latches lock it in place. Figure 7-30 Installing a memory module NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. The computer automatically recognizes the additional memory when you turn on the computer. 62 Chapter 7 Removal - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 73
Replacing the battery The RTC battery is located near the memory modules under the memory access panel. Figure 7-31 Battery location The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 74
wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable cell battery (Type 2) 64 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 75
Serial port The serial port is located near the bottom of the computer below the hard drive. It is secured with one Phillips screw. Figure 7-34 Serial port location To remove the serial port: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 76
6. Remove the cable from its routing path (3), and remove the serial port assembly from the computer. Figure 7-35 Removing the serial port To install the serial port, reverse the removal procedures. 66 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 77
Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top panel. It is secured with two silver Phillips screws and has one connector. The webcam module is optional. Figure 7-36 Webcam module location To remove the webcam module: 1. - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 78
module, and then disconnect the cable from the module. Figure 7-38 Disconnecting the webcam module cable 68 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 79
5. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. Figure 7-39 Disconnecting the webcam module cable To install a webcam module, reverse the removal procedures. Webcam module 69 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 80
to damage the cables when disconnecting them from the board. Do not pull on the wires. 70 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 81
4. Remove the two black Torx screws (2) that secure the board to the computer. Note the converter board jumper settings stamped on the chassis (3). Be sure to correctly position the jumpers on the converter board for the installed display panel. Figure 7-41 Removing the converter board 5. Lift the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 82
21.5-inch 23.0-inch To install the converter board, reverse the removal procedures. 72 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 83
Touch sensor board NOTE: The touch sensor board is located on the right side of the computer (viewed from behind) above the system board. It is secured with one Torx screw and has three connectors. Touch sensor boards are spared with the touch panel spare part kit. Be sure to replace the touch - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 84
touch sensor board from the computer. To install the touch sensor board, reverse the removal procedures. 74 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 85
sinks share the one non-captured screw. The processor heat sink is secured with five Torx screws - four captured, one shared, not captured. Model 8300 may include a fan attached to the heat sink. Figure 7-44 Heat sink locations Graphics heat sink To remove the heat sink: 1. Prepare the computer - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 86
page 45). 3. If installed, remove the graphics heat sink (see Graphics heat sink on page 75). 76 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 87
Figure 7-46 Removing the processor heat sink - 6300 models To replace the heat sink, reverse the removal procedures. Processor heat sink - model 8300 To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove the center access - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 88
on the surface of the processor or the heat sink. Figure 7-47 Removing the processor heat sink - 8300 models 7. If you need to remove the fan from the heat sink, remove the three small Phillips screws that secure the fan to the heat sink, and lift the fan from the heat sink - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 89
Processor 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove the access panel (see Access panel on page 45). 3. Remove the graphics heat sink (see Graphics heat sink on page 75). 4. Remove the processor heat sink (see Processor heat sink - model - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 90
the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, to the top of the processor from the syringe supplied in the spares kit. 4. Apply the thermal found on the Web at: http://h18000.www.hp.com/support. mSATA Solid-State Drive The mSATA SSD is located on - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 91
Figure 7-50 mSATA SSD location To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove the access panel (see Access panel on page 45). 3. Remove the two Phillips screws that secure the SSD to the computer. 4. Lift the SSD to - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 92
the metal plate (see Metal plate on page 51). 6. Disconnect the antenna cables from the module (1). 82 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 93
7. Remove the Phillips screw (2) that secures the module to the computer. Figure 7-52 Removing the WLAN module screw and antennas 8. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-53 Removing the WLAN module To install the WLAN module, - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 94
on page 75). 4. Remove the two Phillips screws (1) that secure the board to the system board. 84 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 95
5. Rotate the board upward (2), and then pull it up and away from the connector to remove it from the computer (3). Figure 7-55 Removing the graphics board To replace the graphics board, reverse the removal procedures. Graphics board 85 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 96
are each secured by two Torx screws. To remove the right speaker you have to remove the power supply plug. Speakers are optional. Figure 7-56 Speaker location To remove the speakers: 1. Prepare the the removal procedures. 86 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 97
Fan The fan is located near the middle of the computer and is secured with three Torx screws. You have to remove the metal plate to remove the fan.. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 40). 2. Remove the access panel - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 98
Replacing the optical disc drive on page 57). 6. Push the side panel out from the bottom (1). 88 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 99
7. Rotate the panel out and off of the computer (2). NOTE: The removal and replacement procedures are similar for both panels. Figure 7-60 Removing the side panels (left side shown) To install the side panels, reverse the removal procedures. Side panels 89 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 100
screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that secures it. Figure 7-61 Power supply location To remove the power supply: 1. Prepare on page 50). 90 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 101
6. Disconnect the cable from the system board connector (1). 7. Position the cable above the power supply (2). Positioning the cable above the power supply makes it easier to slide the power supply downward and out of the bracket that secures it. Figure 7-63 Removing the power supply Power supply 91 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 102
8. Slide the power supply downward and out of the bracket that houses it. Figure 7-64 Sliding the power supply out of the housing To install the power supply, reverse the removal procedures. 92 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 103
on page 45). 3. Remove the stand (see Stand on page 48). 4. Remove the lower panel (see Lower panel on page 50). 5. Remove the memory modules (see Memory on page 60). 6. Remove the graphics heat sink (see Graphics heat sink on page 75). 7. Remove the processor heat sink (see Processor heat sink - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 104
On model 6300, remove the eight Torx screws (1) that secure the system board to the computer. On model 8300, remove the ten Torx screws that secure the system board to the computer. NOTE: Model 6300 shown in the board removal. 94 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 105
14. Slide the system board toward the top of the computer (3), and then lift up the board from left side to prevent interference between the side I/O bracket with the I/O ports on board. Figure 7-66 Removing the system board (model 6300 shown) To install the system board, reverse the removal - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 106
following images for cable routing. Route the following cables from under the system board cable mounting bracket: ● Display (LVDS) ● Optical drive data (SATA) ● Optical drive power ● Converter board 96 Chapter 7 Removal and Replacement Procedures All-in One - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 107
Route the following cables from under the power supply: ● Power button board ● Hard drive data (SATA) ● Hard drive power ● Hood sensor System board 97 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 108
with the correct data. You must set the panel before the Auto-select setting functions correctly. 98 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 109
name. Flexbuild Serial Number Enter the Serial Number of Unit. Support SKU Number Enter the SKU or Product Number including Localization Code. Support Asset Tag Enter the 18-byte identifier assigned to the computer. Support Feature Byte Enter the Feature Byte string. The feature byte - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 110
disassemble the computer on page 40). 2. Remove the access panel (see Access panel on page 45). 100 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 111
3. Remove the two Phillips screws (1) that secure the board to the system board. Figure 7-68 Removing the card reader board screws 4. Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). Figure 7-69 Removing the card reader board To install the card reader - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 112
covered by a Mylar shield and has two connectors and one screw. Figure 7-70 Power button board location To remove the power button board: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer 88). 102 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 113
screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). NOTE: On some models, the left screw that secures the left speaker (when viewed from the rear) may also secure the Mylar. Figure 7-71 Removing the Mylar shield Power button board 103 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 114
, and then remove the Torx screw that secures the board to the computer (2). Figure 7-72 Removing the power button board 9. Remove the power button board from the computer. To install the power button board, reverse the removal procedures. 104 Chapter 7 Removal and Replacement Procedures All-in One - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 115
the optical drive (see Replacing the optical disc drive on page 57). 6. Remove the metal plate (see Metal plate on page 51). 7. Remove the power supply (see Power supply on page 90). 8. Remove the side panels (see Side panels on page 88). 9. Remove the speakers (see Speakers on page 86). 10. Remove - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 116
system bracket assembly, as follows: ● Model 6300: 11 total screws ◦ Left: 2 screws ◦ Top: 4 screws ◦ Right 2 screws 106 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 117
◦ Bottom: 2 screw Figure 7-74 Front bezel assembly screw locations - 6300 models ● Model 8300: 14 total screws ◦ Left: 4 screws ◦ Top: 4 screws Front bezel 107 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 118
◦ Right 4 screws ◦ Bottom: 2 screw Figure 7-75 Front bezel assembly screw locations - 8300 models 13. Lift the bracket from the bezel. To install the front bezel, reverse the removal procedures. 108 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 119
page 48). 5. Remove the lower panel (see Lower panel on page 50). 6. Remove the metal plate (see Metal plate on page 51). 7. Remove the power supply (see Power supply on page 90). 8. Remove the side panels (see Side panels on page 88). 9. Remove the speakers (see Speakers on page 86). 10. Remove the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 120
12. Remove the two Torx screws that secure each antenna to the frame. Figure 7-76 Removing the antenna Figure 7-77 Removing the antenna 110 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 121
To install the antenna, reverse the removal procedures. Display panel Model 6300 offers three different display panels - LG, AUO, and CMI. Model 8300 offers three different display panels - LG, Samsung, and CMI. Display panels require a backlight cable specific to the manufacturer. Make sure you use - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 122
6. Remove the metal plate (see Metal plate on page 51). 7. Remove the power supply (see Power supply on page 90). 8. Remove the speakers (see Speakers on page 86). 9. Remove the side panels cable from the display panel 112 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 123
12. Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screw locations for each manufacturer are stamped into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-80 Display panel screw locations - 6300 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 124
into the metal. The LG (1) and AUO (2) panels are secured with two screws on each side (left and right). Figure 7-82 Display panel screw locations - 8300 models - Samsung or LG panel The CMI panel is secured with two screws on top, two screws on the bottom. Figure 7-83 Display panel screw - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 125
15. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and pulling the cable from the connector (2). Figure 7-84 Disconnecting the display cable from the display panel Be sure to correctly position the jumpers on the converter board for - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 126
cables through separate holes in the frame so they correctly connect to the touch sensor board. 116 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 127
Updating BIOS when installing a display panel for a different manufacturer If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information. Failure to do so - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 128
Side panels on page 88). 7. Remove the metal plate (see Metal plate on page 51). 8. Remove the power supply (see Power supply on page 90). 9. Remove the system board (see System board on page 93). 10. Remove the front bezel . 118 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 129
13. Remove the cable from its routing path. Figure 7-86 Hood sensor cable routing path 14. Slide the hood sensor out of its slot built into the chassis. NOTE: the hood sensor fits tightly into the slot. Removal may require a flat-blade screwdriver to help disengage it. Figure 7-87 Removing the hood - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 130
see Side panels on page 88). 6. Remove the metal plate (see Metal plate on page 51). 7. Remove the power supply (see Power supply on page 90). 8. Remove the system board (see System board on page 93). 9. Remove the front bezel 120 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 131
12. Remove the cables from the metal clips built into the computer. 13. Disconnect the hard drive cables or the optical drive cables from the system board. NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. 14. Remove the connector from the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 132
on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 133
the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 123 in this guide. To assist you in resolving problems online, HP Instant Support Professional - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 134
not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 147 for instructions. ● Be sure that all the needed device drivers have been installed. For - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 135
from Sleep state, press the power button. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 136
the Smart Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover create more space on the hard drive. Add more memory. 126 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 137
Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 138
. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 128 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 139
Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 140
power supply adapter is being used on the All-in One or USDT. The power supply adapter must be at the correct power rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. 130 Chapter 8 Troubleshooting - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 141
check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > PowerOn - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 142
Table 8-3 Solving Hard Drive Problems (continued) Drive not found Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing Boot Order. 132 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 143
Solution 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving Hard Drive Problems 133 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 144
Problems Table 8-4 Solving Media Card Reader Problems to and deleting from an SD/ Memory Stick/PRO card. If using an SD supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. 134 Chapter 8 Troubleshooting - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 145
media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process. 2. During POST (Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup. Solving Media Card Reader - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 146
following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Systems may have a monitor connection on both the motherboard Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 147
one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two features enabled. Disable monitor energy saver feature. Solving Display Problems 137 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 148
upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need adjustment. Solution 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 149
. CAUTION: Ensure that the computer power is off while connecting the video supports. Restart the computer and enter Safe Mode. Change the settings to a supported under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and Problems 139 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 150
monitor's on-screen display menu. graphics card. 2. Manually synchronize the Clock and Clock Phase on- screen display not appear correct. Cause The font you are using does not support that particular symbol. Solution Use the Character Map to locate and 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 151
table. Table 8-6 Solving Audio Problems Sound cuts in and out. Windows 8, the taskbar is available at the bottom of the Desktop screen. Audio is hidden in Computer Setup. Enable the audio Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 152
format. Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the software. jack or set the jack to its default value. 142 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 153
expected. Solution Some graphics cards support audio over the DisplayPort connection following table. Table 8-7 Solving Printer Problems Printer will not print. Cause Solution printer being used. If the printer works, reload the printer driver. If you are on a network, you may not have made - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 154
. Solution Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause The correct printer driver for the application is not installed. The cables may not be connected properly. Printer memory may be overloaded. Solution Install the correct - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 155
and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 156
Table 8-9 Solving Mouse Problems Mouse does not Press the Windows logo + l to open the Settings charm. 2. Use the arrow keys to select Power, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. computer stores. 146 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 157
new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open the power cord from the wall outlet and allow the internal system components to cool before touching. Table 8-10 Solving Hardware Installation Problems A - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 158
specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 159
cabling. Table 8-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving feature is enabled. Solution Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Savings. Solving Network - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 160
Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause . 3. Click the Properties button. 4. Click the Configure button. 5. Click the Power Management tab, then enable the appropriate Wake-on LAN option. 150 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 161
driver driver. Check the network controller documentation for the correct driver or obtain the latest driver within Windows, such as Device Manager for driver load and the Network Connections applet within Manager. Network driver is not properly loaded. Reinstall network drivers. System cannot - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 162
Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 163
The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in service provider. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 164
Out-of-Band (OOB), thirdparty data storage, and other management functions. Table 8-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 165
Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Processor Problems If you encounter processor problems The current processor does not support a feature previously enabled on this - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 166
If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. 156 Chapter 8 Troubleshooting Without - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 167
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See applications, and then select Device Manager. 2. Restart the computer and let Windows detect the CD or DVD driver. Solving CD-ROM and DVD Problems 157 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 168
between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive. Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 169
The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving USB Flash Drive Problems 159 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 170
should see a "power" LED light on the front of the cable/DSL modem. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) 160 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 171
properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having your ISP and launch the desired program. Solving Internet Access Problems 161 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 172
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems Limited Warranty for terms and conditions. 162 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 173
scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, and then select Automatic Repair. Windows - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 174
to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance. 164 Chapter 8 Troubleshooting Without Diagnostics - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 175
utility documentation for instructions on making backup copies support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 176
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not you must use recovery media for this procedure. To create this media, follow the instructions in Creating recovery media on page 168. If the computer is working and Windows - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 177
Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 178
, click Yes to allow the program to continue. 3. Click Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2), and then store the discs in a secure place. To create a recovery USB - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 179
with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 180
tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. or Click the Start button, and then click Shut Down. 3. Disconnect all peripheral devices - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 181
detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In that the computer is connected to AC power before you start the backup process. Backup and recovery in Windows 8 171 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 182
displayed options. 2. Follow the on-screen instructions to set up your backup, create a use Windows Automatic Repair to fix problems that might prevent Windows from starting and then select Help and Support. To recover your information using system media and the Driver Recovery media (both purchased - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 183
Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions and Support. From the Start screen, type h, and then select Help and Support. Using reinstalls the operating system and HP programs and drivers that were installed at the factory. Software - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 184
, press any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 174 Chapter 9 Backup - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 185
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 186
time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 187
. Rearrange the DIMMs so that each channel has the same amount of memory. 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 188
Reseat fan cable. 3. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may have malfunctioned. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply fan. 660-Display cache is detected unreliable Integrated graphics controller - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 189
unseated from motherboard. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect For three devices, use SATA 0, SATA 1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 190
Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 191
update to the latest BIOS version. 3. If the error still persists, replace the system board. 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 192
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is 1. Reboot the computer. not a valid version for the current ME firmware. 2. If the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 193
Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Invalid Electronic Serial Number Electronic serial number is missing. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. Parity Check 2 Parity RAM - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 194
iteration but LEDs continue until problem is solved. A fan may be blocked or not turning. OR running. 2. Open hood, press power button, and see if heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Red Power LED flashes three 3 Processor not installed (not 1. Check - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 195
functioning properly. 3. Replace the power supply. 4. Replace the system board. Red Power LED flashes five 5 Pre-video memory error. CAUTION: To avoid of the Desktop pause. Beeps stop after fifth Management Guide for more information. iteration but LEDs continue until problem is solved. - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 196
second pause. Beeps stop after fifth not support a feature previously enabled on this 2. Disable TXT in the Computer Setup (F10) system. utility. iteration but LEDs continue until problem is solved. 3. Reinstall the original processor. Red Power LED flashes eleven 12 MXM thermal shutdown - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 197
features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 198
Computer Setup. 4. To establish Setup password, select Security > Setup Password and follow the instructions. - or - To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen 5. Before exiting, click File > Save Changes and Exit. 188 Chapter - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 199
power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power the Regulatory, Safety and Environmental Notices guide for more information. 3. Remove the & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 200
memory (CMOS) stores information about the computer's configuration. The CMOS button resets CMOS but does not clear the power power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power Regulatory Information guide for more information - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 201
the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power. NOTE: You will receive POST error messages after clearing CMOS and rebooting - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 202
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 203
Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 204
B Specifications 8300 models Table B-1 Specifications Dimensions (with stand) Height Width Altitude (unpressurized) Operating 0 - 10,000 ft Non-operating 0 - 30,000 ft Power Supply Rated Voltage Range Rated Line Frequency Max Operating Power 43.6 cm 56.2 cm 19.6 cm 9.85 kg - 11.55 kg 10° - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 205
operating 10-90% at ambient 5-95% at ambient Maximum Altitude (unpressurized) Operating 0 - 10,000 ft Non-operating 0 - 30,000 ft Power Supply Rated Voltage Range Rated Line Frequency Max Operating Power 42.6 cm 52.2 cm 19.6 cm 8.83 kg - 10.08 kg 10° to 35°C -30° to 60°C 10-90% at ambient - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 206
board removing 70 country power cord set requirements 193 Customer Support 122, 164 D display panel removing 111 E electrostatic discharge (ESD) 33 preventing damage 33 error codes 175, 184 messages 176 F f11 recovery 173 fan removing 87 features overview 1 flash drive problems 158 flashing LEDs 184 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 207
specific 193 power problems 129 power supply 194, 195 removing 90 power-on password 187 printer problems 143 problems audio 141 CD-ROM or DVD 156 flash drive 158 front panel 160 general 125 hard drive 131 hardware installation 147 Internet access 160 keyboard 145 Media Card Reader 134 memory 153 - Compaq Elite 8300 | Maintenance & Service Guide Elite 8300 Touch All-in-One - Page 208
temperature control 35 thermal module removing 75 tilt adjustment 6 tools, servicing 38 Torx T15 screwdriver 38 touch sensor board removing 73 V ventilation, proper 35 W Wake-on-LAN feature 149 webcam module removing 67 Windows 8 operating system DVD 173 WLAN module removing 81 198 Index
Maintenance & Service Guide
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