Compaq nc6120 HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint
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- Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 1
Maintenance and Service Guide HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Document Part Number: 373146-002 September 2005 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 2
2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 3
Advanced Menu 2-4 Selecting from the Tools Menu 2-4 2.2 Troubleshooting Flowcharts 2-5 3 Software Updates and Recovery 3.1 Software Updates 3-1 Accessing Computer Information 3-2 Obtaining the Support Software CD 3-3 Software Updates and the HP Web Site 3-3 Maintenance and Service Guide iii - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 4
5.5 Packaging and Transporting Precautions 5-5 5.6 Workstation Precautions 5-6 5.7 Grounding Equipment and Methods 5-7 6 Removal and Replacement Procedures 6.1 Serial Number 6-1 6.2 Disassembly Sequence Chart 6-2 6.3 Preparing the Computer for Disassembly 6-4 iv Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 5
6-32 6.17 Internal Memory Module 6-34 6.18 RTC Battery 6-35 6.19 Display Assembly 6-36 6.20 Top Cover 6-39 6.21 Speaker 6-43 6.22 Digital Media Board 6-46 6.23 USB/Audio Board 6-48 6.24 System Board 6-50 6.25 Serial Connector Module 6-55 7 Specifications Maintenance and Service Guide v - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 6
Contents A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing D Display Component Recycling Index vi Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 7
1 Product Description The HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nx6110/nc6110 and nx6120/nc6120 Notebook PCs Maintenance and Service Guide 1-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 8
30-GB high-capacity hard drive, varying by computer model ■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by computer model ■ Full-size Windows keyboard with embedded numeric keypad ■ TouchPad - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 9
.11b or 802.11b/g WLAN device ■ Support for 1 or 2 Type II PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model ■ External 65-watt AC adapter with 3-wire power cord, varying by computer model ■ 6-cell Li-Ion battery pack ■ Stereo speakers ■ Volume up - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 10
❏ DVD-ROM drive ❏ CD-ROM drive ■ Connectors: ❏ Audio-out (headphone) ❏ Audio-in (microphone) ❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured computer models, 2 ports on defeatured computer models) ❏ Power ❏ External monitor ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ IEEE 1394 ❏ Travel battery - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 11
Turn on the computer. All passwords and all CMOS settings have been cleared. 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 12
Component Infrared port (full-featured models only) Stereo speakers (2) Display release latch Wireless light Function Provides wireless communication between the computer and an optional IrDA-compliant device. Produce stereo sound. Opens the computer. On: an integrated wireless device has been - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 13
to an external power source, the light is turned off until the battery reaches a low-battery condition. Blinking: The hard drive or optical drive is being accessed. Supports 6 optional digital memory card formats: SD (Secure Digital) Memory Card, MultiMediaCard, Memory Stick, Memory Stick Pro - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 14
Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 15
MultiBay II to the computer. The MultiBay II must also be connected to an external power source. Optical drive Supports an optical disc. The type of optical drive varies by model. Serial port (full-featured Connects an optional serial device. models only) Maintenance and Service Guide 1-9 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 16
devices to the computer using a standard USB cable, or connect an optional External MultiBay II to the computer. The MultiBay II must also be connected to an external power source. External monitor port Connects an optional VGA external monitor or projector. 1-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 17
. Do not allow a hard surface, such as a Support an optional Type I, Type II, or Type III 32-bit (CardBus) or 16-bit PC Card. PC Card eject buttons (2 buttons on full-featured models, 1 button on defeatured models) Eject an optional PC Card from the PC Card slot. Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 18
Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1-12 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 19
Holds a battery pack. Power connector Connects an AC adapter or an optional automobile or aircraft adapter. Parallel port (full-featured models only) Connects an optional parallel device, such as an external diskette drive or a printer. S-Video-out jack (full-featured models only) Connects - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 20
Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 21
a function key or the esc key. Windows logo key In Windows, displays the Windows Start menu. Windows applications key In Windows, displays a shortcut menu for items beneath the pointer. Arrow keys Moves the cursor around the screen. Keypad keys (15) In Windows, can be used like the keys on - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 22
Table 1-6 Top Components, Part 1 Component Function Power light ■ On: The computer is turned on. in standby, ■ Off: The computer is off. Power button When the computer is: ■ Off, press to press to restore from hibernation. If the system has stopped responding and Windows shutdown procedures - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 23
Component Function Display lid switch ■ If the computer is closed while on, turns off the display. ■ If To establish a wireless connection, a wireless network must already be set up. Wireless light On (full-featured models only) Mutes or restores system volume. Volume down button (full- - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 24
Product Description The computer top components are continued below and described in Table 1-7. Top Components, Part 2 1-18 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 25
Pointing stick Moves the pointer and selects or activates items on the screen. Left/right pointing stick Function like the left and right buttons on mouse. TouchPad Moves the pointer and selects or activates items on the screen. Can be set to perform other mouse functions, such as scrolling, - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 26
Component Function Primary battery bay Holds the primary battery pack. Primary battery locking latch Secures the primary battery pack into the battery bay. Docking connector Connects the computer to an optional (full-featured models only) docking device. 1-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 27
the device to restore computer functionality. Then contact Customer Care. Hard drive bay Holds the primary hard drive. Primary battery release latch Releases the primary battery pack from the battery bay. Travel battery connector Connects an optional travel battery. Fan Provides airflow - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 28
parts, and Chapter 6, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■ Hard drive ■ Display ■ Keyboard and TouchPad ■ Audio ■ Intel Pentium M and Intel Celeron M processors - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 29
the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen. ❏ To change the language, use the cursor control keys to navigate to the Advanced menu. ❏ To view navigation information, press f1. ❏ To return to the Computer Setup menu, press esc. Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 30
the Main Menu Select System Information Table 2-1 Main Menu To Do This ■ Change the system time and system date. ■ View identification information about the computer. ■ View specification information about the processor, memory and cache size, and system ROM. 2-2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 31
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select Administrator Password Power-on Password DriveLock Passwords To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 32
abilities. Displays the amount of video memory available on the computer. Selecting from the Tools Menu Select Hard Drive Self Test Table 2-4 Tools Menu To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. 2-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 33
No Operating System (OS) Loading" 2.10 "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" 2.11 "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" 2.12 "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" 2.13 "Flowchart 2.13-No OS Loading, Diskette Drive" Maintenance and Service Guide 2-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 34
2.15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2.18-Nonfunctioning Keyboard" 2.19 "Flowchart 2.19-Nonfunctioning Pointing Device" 2.20 "Flowchart 2.20-No Network/Modem Connection" 2-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 35
Is there sound? Y Check LED board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part 1." Go to Y "Flowchart 2.9-No Operating System (OS) Loading." Y Go to "Flowchart 2.15-No Audio, Part 1." N All drives working? N Keyboard/ pointing device working? N Connecting to network or modem - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 36
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). N Power up on battery power? Y Reset power.* N Power up on battery power? Y Go to "Flowchart 2.3-No Power, Part 2." N Power up on AC power? Y Reset power.* N Power up on - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 37
in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another computer, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3." Done Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 38
. Y Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Done Try different outlet. External Internal or external AC adapter? Replace external AC adapter. Internal N Go to "Flowchart Power on? 2.5-No Power, Part 4." Y Done Done 2-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 39
Part 4 Continued from "Flowchart 2.4-No Power, Part 3." Troubleshooting Open computer. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close computer and retest. N Power on? Y Done Replace the following items (if applicable). Check computer operation - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 40
the following one at a time. Test after each replacement. 1. Cable between computer and computer display (if applicable) 2. Display 3. System board N Video OK? Y Try another display. N Internal and external video OK? Y Replace system board. Done Done 2-12 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 41
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1." Remove computer from docking device, if connected. Adjust display external monitor display. Go to "Flowchart 2.8-Nonfunctioning Docking Device (if applicable)." Maintenance and Service Guide 2-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 42
Y Docking device Done operating? N Done Replace the following docking device components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking device motor mechanism 2-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 43
Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reset power cord in docking device and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 44
2.11-No OS Loading, Hard Drive, Part 2." Done N Boot from diskette? Y Change boot priority through the Setup Utility and reboot. N Boot from hard drive? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Go to "Flowchart 2.17-Nonfunctioning Device." 2-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 45
? Y Y Computer booted? N Go to "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Create partition, and then format hard drive to bootable C:\ prompt. Format hard drive and bring to a bootable C:\ prompt. Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2-17 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 46
sectors be fixed? Y Clean virus. Y OS loading from hard drive? N Y Diagnostics on diskette? N Replace hard drive. Run diagnostics and follow recommendations. N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done Replace hard drive. Done 2-18 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 47
1. Replace diskette drive. 2. Replace system board. N Y Reset the computer. Refer to OS loading? Done Section 1.2, "Resetting the N Computer," for instructions. Change boot priority using the Setup Utility. Go to "Flowchart 2.17-Nonfunctioning Device." Maintenance and Service Guide 2-19 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 48
? Y Done Go to "Flowchart 2.17-Nonfunctioning Device." Y Reset the computer. Booting order correct? N Refer to Section 1.2, "Resetting the Computer," for instructions. Go to "Flowchart 2.17-Nonfunctioning Device." Correct boot order using the Setup Utility. 2-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 49
. N Y Computer in docking device (if applicable)? N Undock N Internal audio? Y Go to "Flowchart 2.16-No Audio, Part 2." Go to "Flowchart 2.16-No Audio, Part 2." Replace the docking device. Go to "Flowchart 2.17-Nonfunctioning Device." N Y Audio? Done Maintenance and Service Guide 2-21 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 50
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? Y Load drivers and set configuration in OS. Connect to external speaker. N Replace audio Y board - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 51
? Y Y Any physical device detected? N Replace hard drive. Replace NIC. If integrated NIC, replace system board. Fix or replace broken item. Go to "Flowchart 2.9-No Operating System (OS) Loading." N Device boots properly? Y Done Replace diskette drive. Done Maintenance and Service Guide 2-23 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 52
operating properly. Connect computer to good external keyboard. N External device works? Y Replace system board. Reseat internal keyboard connector (if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? Done N Replace system board. 2-24 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 53
. Connect computer to good external pointing device. N External device works? Y Replace system board. Reseat internal pointing device connector (if applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? Done N Replace system board. Maintenance and Service Guide 2-25 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 54
line. N Y NIC/modem configured Reload drivers and OK? Done in OS? reconfigure. Y N Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). Replace the NIC/modem (if applicable). Y OK? Done N Replace system board. 2-26 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 55
the time and date. 2. Access the updates through the HP Web site (http://www.hp.com) or the Support Software CD (purchased separately). For information about obtaining the Support Software CD, refer to "Obtaining the Support Software CD." 3. Install the updates. Maintenance and Service Guide 3-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 56
in Microsoft Windows) or by opening Computer Setup. To use Computer Setup for displaying ROM information: 1. Open Computer Setup by turning on or restarting the computer, and then pressing f10 while the "F10 = ROM Based Setup" message is displayed in the lower-left corner of the screen. 2. Use the - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 57
and Recovery Obtaining the Support Software CD The Support Software CD provides HP software updates and installation instructions. The CD includes device drivers, ROM updates, and utilities. To purchase the current Support Software CD or a subscription that provides both the current version and - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 58
. b. Follow the instructions on the screen to download your selection to the hard drive. ✎ Make a note of the path to the location on your hard drive where the ROM package will be downloaded. You may need to access the ROM package after it has been downloaded. 3-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 59
download is complete. If no instructions are displayed: To install a ROM update: 1. Open Windows Explorer by selecting Start > All Programs > Accessories > Windows Explorer. 2. In the left pane of the Windows Explorer window: a. Click My Computer and then your hard drive designation. (The hard drive - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 60
location on your hard drive where the ROM package will be downloaded. You may need to access the ROM package after it has been downloaded. 4. When the download is complete, open Windows Explorer by selecting Start > All Programs > Accessories > Windows Explorer. 3-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 61
extension (for example, filename.exe). The installation begins. 7. Complete the installation by following the instructions on the screen. ✎ After a message on the screen reports a successful installation, you may delete the download package from your hard drive. Maintenance and Service Guide 3-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 62
Software Updates and Recovery 3.2 System Recovery The restore your complete file system to a previous state. Altiris Local Recovery provides protection of files by backing up files to a hidden Altiris recovery partition. When you install the software, the Recovery Agent Partition Wizard guides - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 63
Software Updates and Recovery To restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard drive. For more information on configuring and using Altiris Local Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy, or open the software and click - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 64
a previous date and time when it was functioning optimally: 1. Select Start > Help and Support. 2. Click System Restore. The System Restore window opens. 3. Click Restore my computer to an earlier time, and then click Next. 4. Follow the on-screen instructions. 3-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 65
utility to the factory image but cannot restore your personal settings. Reinstalling Applications from the Hard Drive To reinstall a preloaded application or utility from your hard drive: 1. Select Start > All Programs > Software Setup, and then follow the instructions on the screen. 2. When you are - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 66
setup.exe where x is your optical drive designation and then select OK. 2. When the installation wizard opens, follow the installation instructions on the screen . 3. Press and hold the power button for at least 5 seconds to turn off the computer. 4. Press the power button again to turn on the - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 67
f8 to accept the agreement and continue. The "Setup" page is displayed. 8. Press R to repair the selected Windows installation. The repair process begins. This process takes 1 to 2 hours to complete. The computer restarts in Windows after the process is complete. Maintenance and Service Guide 3-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 68
external MultiBay. 1. Connect the computer to external power through the AC adapter and turn on the computer. 2. Immediately insert the Operating System disc into the computer. 3. Press and hold the power button for at least 5 seconds to turn off the computer. 3-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 69
Updates and Recovery 4. Press the power button again to turn on the computer. 5. When prompted, press any key to start from the disc. After a few minutes, you may need to select your language, and then the Setup Wizard opens. 6. Press enter to continue. A licensing agreement page is displayed - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 70
While running Windows, insert the Recovery disc into the optical drive. 2. If you do not have autorun enabled: a. Select Start > Run. b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE where D indicates the optical drive. 3. Follow the on-screen instructions for installing the drivers. After the drivers are - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 71
ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 4-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 72
Illustrated Parts Catalog 4.2 Computer Major Components Computer Major Components 4-2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 73
Major Components Item 1 2 3 4 Description Spare Part Number Display assemblies (include wireless antenna boards and cables) 15.0-inch, SXGA with full-featured models; includes LED board cable) 378228-001 Keyboards For use with computer models with Dual Stick (Pointing Stick Service Guide 4-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 74
Illustrated Parts Catalog Computer Major Components 4-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 75
Parts: Computer Major Components (Continued) Item 4 5 6 Description Spare Part Number Keyboards (Continued) For use with computer models with TouchPad only pointing devices: Belgium Brazil Fan 378233-001 Heat sink (includes thermal paste) 379799-001 Maintenance and Service Guide 4-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 76
Illustrated Parts Catalog Computer Major Components 4-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 77
Dual Stick pointing devices) Miscellaneous Plastics Kit Includes: 9a RTC battery 9b Memory module/Mini PCI compartment cover (includes 1 captive screw) 9c Hard drive cover (includes 2 captive screws) Not illustrated: Computer feet PC Card slot space savers (2) 10 Modem board Spare Part - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 78
Illustrated Parts Catalog Computer Major Components 4-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 79
11 Memory modules (400-MHz DDR2) 1024 MB 512 MB 256 MB 128 MB 12 Speaker 13 USB/audio board (for use only with full-featured models; includes audio board cable, and USB board cable) Audio board 383219-001 378229-001 378231-001 378240-001 378227-001 Maintenance and Service Guide 4-9 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 80
Illustrated Parts Catalog Computer Major Components 4-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 81
world 802.11a/b/g combination WLAN card, for use in the United States 802.11a/b/g High Band combination WLAN card Battery packs 6-cell, 4.8-AHr 6-cell, 4.4-AHr 6-cell, 4.4-AHr 6-cell, 2.2-AHr Spare Part Number 381580-001 -001 372772-001 383220-001 364602-001 Maintenance and Service Guide 4-11 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 82
Illustrated Parts Catalog Computer Major Components 4-12 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 83
-ROM drive 8X Max DVD±RW and CD-RW Combo Drive 4X Max DVD±RW and CD-RW Combo Drive 2X Max DVD±RW and CD-RW Combo Drive DVD/CD-RW Combo Drive DVD±RW and CD-RW Double Layer Combo Drive DVD±RW and CD-RW Combo Drive Broadcomm Bluetooth® wireless board (includes Bluetooth board cable) Hard drives - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 84
1 2 3 4 5 Description Miscellaneous Plastics Kit Includes: Memory module/Mini PCI compartment cover (includes 1 captive screw) Hard drive cover (includes 2 captive screws) RTC battery Computer feet (4) PC Card slot space savers (2) Spare Part Number 378236-001 4-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 85
Cable Kit Spare Part Number Information Item 1 2 3 4 5 6 Description Miscellaneous Cable Kit Includes: Bluetooth board cable LED board cable RJ-11 connector module and cable Audio board cable USB board cable Serial connector module cable 381709-001 Maintenance and Service Guide 4-15 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 86
Illustrated Parts Catalog 4.5 Mass Storage Devices 4-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 87
Spare Part Number Information Item 1 2 Description Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 40-GB 380108-001 378215-001 380107-001 4200-rpm 80-GB 60-GB 40-GB 30-GB Optical drives (include bezel) 24X Max CD-ROM drive 8X Max DVD-ROM drive 8X Max DVD±RW and CD-RW - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 88
Station Docking Device Miscellaneous Plastics Kit Carrying cases Nylon top load Nylon entry-level External MultiBay cradle External MultiBay cradle power cable and stand MultiBay 24X DVD/CD-RW Combo Drive MultiBay 8X DVD-ROM Drive MultiBay hard drive, 80-GB, 5400-rpm 8-cell travel battery USB - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 89
the following screws; refer to Appendix C, "Screw Listing," for more information on specifications and usage 378235-001 ■ Hex socket HM5.0×9.0 screw lock ■ Phillips PM2.5×13 .5×3.5 screw ■ Torx8 T8M2.0×9.0 screw ■ Torx8 T8M2.0×4.0 screw ■ Torx8 T8M2.0×2.0 screw Maintenance and Service Guide 4-19 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 90
Illustrated Parts Catalog Table 3-5 Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, 246959-061 246959-291 246959-AD1 246959-AG1 4-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 91
Power cord for use in Sweden Power cord for use in Israel Modem board Nylon entry-level carrying case Nylon top load carrying case Nylon top load carrying case 128-MB memory module, 400-MHz DDR2 256-MB memory module, 400-MHz DDR2 512-MB memory module, 400-MHz DDR2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 92
memory module, 400-MHz DDR2 USB 1.1 diskette drive 6-cell, 2.2-AHr battery pack External MultiBay cradle External MultiBay cradle power cable and stand 8-cell travel battery 6-cell, 4.8-AHr battery in Japan MultiBay 8X DVD-ROM Drive MultiBay 24X DVD/CD-RW Combo Drive 802.11a/b/g combination WLAN card - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 93
card HP Docking Station HP Advanced Docking Station MultiBay hard drive, 80-GB, 5400-rpm 2X Max DVD±RW and CD-RW Combo Drive, includes bezel 14.1-inch, XGA, TFT, display assembly, thermal paste Intel Pentium M 1.30-GHz processor, includes thermal paste Maintenance and Service Guide 4-23 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 94
System board, for use only with full-featured models USB/audio board, includes audio board cable and USB board cable, for use only with full-featured models Serial TouchPad, for use only with defeatured models Base enclosure, for use only with defeatured models 4-24 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 95
Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for use in Latin America Keyboard for use in Saudi Arabia Keyboard for use in Belgium Keyboard for use in Brazil Keyboard for use in Hungary Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 96
for use in Slovenia Keyboard for use in Israel Keyboard for use in Iceland Heat sink, includes thermal paste Docking Station Miscellaneous Plastics Kit 80-GB hard drive, 5400-rpm, includes frame and connector 24X Max CD-ROM drive, includes bezel 8X Max DVD-ROM drive, includes bezel 4X Max DVD - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 97
Keyboard for use in Denmark Keyboard for use in Norway Keyboard for use in Sweden Keyboard for use in Switzerland Keyboard for use in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for use in Latin America Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 98
Keyboard for use in Slovakia Keyboard for use in Russia Keyboard for use in Thailand Keyboard for use in Japan. Keyboard for use in Taiwan Keyboard for use in Korea Keyboard for use in Slovenia Keyboard for use in Israel Keyboard ) DVD±RW and CD-RW Combo Drive 4-28 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 99
complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx8 screwdriver ■ 5.0-mm socket for system board locks ■ Flat-bladed screwdriver ■ Tool kit-includes connector removal tool, loopback plugs, and case utility tool Maintenance and Service Guide 5-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 100
Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the computer, ensure that cables are - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 101
, such as monitors or speakers. ■ Avoid exposing a drive to temperature extremes or liquids. ■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE: Handle With Care." Maintenance and Service Guide 5-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 102
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt , then degrade in the internal layers, reducing its life expectancy. 5-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 103
Removal and Replacement Preliminaries 5.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 5-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 104
Removal and Replacement Preliminaries 5.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. 5-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 105
Removal and Replacement Preliminaries 5.7 Grounding (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 106
Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 5-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 107
information on screw and screw lock sizes, locations, and usage. 6.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 6-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 108
Preparing the Computer for Disassembly Battery pack 0 Hard Drive 2 loosened to remove the hard drive cover 1 loosened to remove the hard drive 6 to disassemble hard drive Computer Feet 0 Bluetooth Board 0 External Memory Module 1 loosened to remove the memory module/Mini PCI compartment - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 109
Memory Module RTC Battery Display Assembly Top Cover Speaker Digital Media Board USB/Audio Board System Board 6.25 Serial Connector Module # of Screws Removed 2 2 4 2 loosened 4 loosened 1 loosened 2 0 0 6 15 4 0 1 1 screw 4 screw locks on HP Compaq nc6110 and nc6120 models 2 screw locks on HP - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 110
Removal and Replacement Procedures 6.3 Preparing the Computer for Disassembly Before you begin any removal or system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power cord. Battery Pack Spare Part Number Information 6-cell, 4.8-AHr 6-cell, 4.4-AHr 6-cell, - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 111
1 to the right. c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer.) d. Slide the battery pack 3 straight back and remove it. Removing the Battery Pack Reverse the above procedure to install the battery pack. Maintenance and Service Guide 6-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 112
cover to the computer. 3. Lift the left side of the hard drive cover 2 and swing it to the right. 4. Remove the hard drive cover. ✎ The hard drive cover is included in the Miscellaneous Plastics Kit, spare part number 378236-001. Removing the Hard Drive Cover 6-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 113
.0 spring-loaded hard drive retention screw 1. 6. Grasp the mylar tab 2 on the left side of the hard drive and slide the hard drive to the right 3 to disconnect it from the system board. 7. Remove the hard drive 4 from the hard drive bay. Removing the Hard Drive Maintenance and Service Guide 6-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 114
of the hard drive. 11. Lift the frame 4 straight up to remove if from the hard drive. 12. Remove the hard drive connector 5 from the hard drive. Removing the Hard Drive Frame and Connector Reverse the above procedure to reassemble and install the hard drive. 6-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 115
Removal and Replacement Procedures 6.5 Computer Feet The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 378236-001. Replacing the Computer Feet Maintenance and Service Guide 6-9 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 116
Procedures 6.6 Bluetooth Board Bluetooth Board Spare Part Number Information Broadcomm Bluetooth wireless board (includes Bluetooth board cable) 367871-001 1. Prepare the computer for disassembly (refer to Section 6.3). 2. Remove the hard drive (Section 6.4). 6-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 117
Removal and Replacement Procedures 3. Slide the Bluetooth board 1 out of the clip in the hard drive compartment. 4. Disconnect the Bluetooth board cable 2 from the board. Removing the Bluetooth Board Reverse the above procedure to install a Bluetooth board. Maintenance and Service Guide 6-11 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 118
Replacement Procedures 6.7 External Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 128 MB 336579-001 336578-001 336577-001 336576-001 1. Prepare the computer for disassembly 5. Remove the memory module/Mini PCI compartment cover. ✎ The memory module/Mini PCI - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 119
2 away from the socket at an angle. 8. Remove the memory module. ✎ Memory modules are designed with notches 3 to prevent incorrect installation into the memory module socket. Removing the Memory Module Reverse the above procedure to install a memory module. Maintenance and Service Guide 6-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 120
Removal and Replacement Procedures 6.8 Mini PCI Communications Module Mini PCI Communications Module -291 373900-001 373033-001 373901-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the memory module/Mini PCI compartment cover (Section 6.7). 3. Position the computer with - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 121
Removal and Replacement Procedures 4. Disconnect the auxiliary and main antenna cables 1 from the Mini PCI communications module. ✎ Make note . Removing a Mini PCI Communications Module Reverse the above procedure to install a Mini PCI communications module. Maintenance and Service Guide 6-15 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 122
-001 380770-001 380773-001 380771-001 375557-001 380772-001 398608-001 403093-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the memory module/Mini PCI compartment cover (Section 6.7). 3. Position the computer with right side toward you. 6-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 123
into the media tray release hole and release the media tray. 6. Use the media tray to slide the optical drive 3 to the left and out of the computer. 7. Remove the optical drive. Removing the Optical Drive Reverse the above procedure to install an optical drive. Maintenance and Service Guide 6-17 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 124
Removal and Replacement Procedures 6.10 Keyboard Keyboard Spare Part Number Information For use with computer models with Dual Stick (Pointing Stick and TouchPad) pointing devices: 071 398609-101 398609-111 398609-AB1 398609-281 398609-141 398609-031 398609-001 6-18 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 125
Removal and Replacement Procedures Keyboard Spare Part Number Information (Continued) For use with computer -141 378248-031 378248-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the memory module/Mini PCI compartment cover (Section 6.7). Maintenance and Service Guide 6-19 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 126
Removal and Replacement Procedures 3. Remove the 2 Torx8 T8M2.0×9.0 screws that secure the keyboard to the computer. Removing the Keyboard Screws 6-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 127
Removal and Replacement Procedures 4. Turn the computer display-side up with the front toward you. 5. Open the computer as far as possible. 6. Slide the 4 keyboard retaining latches toward you. Releasing the Keyboard Latches Maintenance and Service Guide 6-21 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 128
Removal and Replacement Procedures 7. Lift the rear edge of the keyboard up and swing it toward you until it rests on the palm rest. Releasing the Keyboard 6-22 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 129
and Replacement Procedures 8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached and disconnect the keyboard cable Keyboard and Pointing Stick Cables 10. Remove the keyboard. Reverse the above procedure to install the keyboard. Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 130
computer for disassembly (Section 6.3). 2. Remove the keyboard (Section 6.10). 3. Turn the computer upside down with the rear panel toward you. 4. Remove the 2 Torx8 T8M2.0×2.0 screws that secure the switch cover to the computer. Removing the Switch Cover Screws 6-24 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 131
Removal and Replacement Procedures 5. Turn the computer display-side up with front toward you. 6. Open the computer as far as possible. 7. Disconnect the LED board cable cover. Removing the Switch Cover Reverse the above procedure to install the switch cover. Maintenance and Service Guide 6-25 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 132
cable) 378228-001 1. Prepare the computer for disassembly (Section 6.3). 2. Remove the keyboard (Section 6.10). 3. Remove the switch cover (Section 6.11). 4. Turn the computer upside down with the rear panel toward you. 5. Turn the switch cover upside down. 6-26 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 133
Removal and Replacement Procedures 6. Remove the 4 Phillips PM1.5×4.0 screws 1 that secure the LED board to the switch cover. 7. Remove the LED board 2. Removing the LED Board Reverse the above procedure to install the LED board. Maintenance and Service Guide 6-27 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 134
2. Release the keyboard (Section 6.10). 3. Disconnect the fan cable 1 from the system board. 4. Loosen the 2 Phillips PM2.0×7.0 screws 2 that secure the fan to the computer. 5. Remove the fan 3. Removing the Fan Reverse the above procedure to install the fan. 6-28 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 135
Sink Removal and Replacement Procedures Heat Sink Spare Part Number Information Heat sink (includes thermal paste) 379799-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.10 above procedure to install the heat sink. Maintenance and Service Guide 6-29 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 136
Removal and Replacement Procedures 6.15 Processor Processor Spare Part Number Information Intel Pentium M 001 378219-001 378218-001 378217-001 378216-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.10). 3. Remove the fan (Section 6.13). 4. Remove the - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 137
Removal and Replacement Procedures 5. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click install the processor. Removing the Processor Reverse the above procedure to install the processor. Maintenance and Service Guide 6-31 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 138
Removal and Replacement Procedures 6.16 Modem Board Modem Board Spare Part Number Information Modem board 325521-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.10). 6-32 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 139
Removal and Replacement Procedures 3. Remove the 2 Phillips PM2.0×3.0 screws 1 that secure the modem board to the computer. 4. Lift the right side of . 6. Remove the modem board. Removing the Modem Board Reverse the above procedure to install the modem board. Maintenance and Service Guide 6-33 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 140
Removal and Replacement Procedures 6.17 Internal Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 336579-001 336578-001 366577-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.10). 3. Spread the retaining tabs 1 on each - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 141
disassembly (Section 6.3). 2. Release the keyboard (Section 6.10). 3. Disconnect the RTC battery cable 1 from the system board. 4. Remove the RTC battery 2 from the clip in the top cover. Removing the RTC Battery Reverse the above procedure to install an RTC battery. Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 142
(Section 6.3). 2. Remove the Memory module/Mini PCI compartment cover (Section 6.7) and disconnect the wireless antenna cables from the Mini PCI communications module (Section 6.8). 3. Remove the keyboard (Section 6.10). 4. Remove the switch cover (Section 6.11) 6-36 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 143
board. 6. Remove the wireless antenna cables 2 from the Mini PCI compartment and the top cover clips. 7. Remove the 2 Torx8 T8M2.0×9.0 screws 3 that secure the display assembly to the computer. Disconnecting the Display Cable and Removing the Display Screws Maintenance and Service Guide 6-37 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 144
and Replacement Procedures 8. Swing the display assembly into a partially closed position. 9. Position the computer with the rear panel toward you. Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 145
6.3), and then remove the following components: a. Hard drive (Section 6.4) b. Memory module/Mini PCI compartment cover (Section 6.7) c. Optical drive (Section 6.9) d. Keyboard (Section 6.10) e. Switch cover (Section 6.11) f. Display assembly (Section 6.19) Maintenance and Service Guide 6-39 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 146
Removal and Replacement Procedures 2. Turn the computer upside down with the rear panel toward you. 3. Remove the 13 Torx8 T8M2.0×9.0 screws that secure the top cover to the computer. Removing the Top Cover Screws, Part 1 6-40 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 147
the RTC battery cable from the system board. Disconnecting the RTC Battery Cable 6. Remove the 2 Torx8 T8M2.0×9.0 screws 1 that secure the top cover to the computer. 7. Disconnect the TouchPad cable 2 from the system board. Removing the Top Cover Screws, Part 2 Maintenance and Service Guide 6-41 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 148
the top cover disengages from the base enclosure. Releasing the Top Cover 11. Lift the top cover straight up until the front edge of the top cover disengages from the base enclosure and remove the top cover. Reverse the above procedure to install the top cover. 6-42 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 149
the following components: a. Hard drive (Section 6.4) b. Memory module/Mini PCI compartment cover (Section 6.7) c. Optical drive (Section 6.9) d. Keyboard (Section 6.10) e. Switch cover (Section 6.11) f. Display assembly (Section 6.19) g. Top cover (Section 6.20) Maintenance and Service Guide 6-43 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 150
Removal and Replacement Procedures 2. Disconnect the speaker cable from the system board. Disconnecting the Speaker Cable 6-44 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 151
Removal and Replacement Procedures 3. Remove the 4 Torx8 T8M2.0×4.0 screws 1 that secure the speaker to the computer. 4. Lift the speaker 2 until it clears 3 toward you and remove it. Removing the Speaker Reverse the above procedure to install the speaker. Maintenance and Service Guide 6-45 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 152
a. Hard drive (Section 6.4) b. Memory module/Mini PCI compartment cover (Section 6.7) c. Optical drive (Section 6.9) d. Keyboard (Section 6.10) e. Switch cover (Section 6.11) f. Display assembly (Section 6.19) g. Top cover (Section 6.20) h. Speaker (Section 6.21) 6-46 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 153
Removal and Replacement Procedures 2. Release the ZIF connector to which the digital media board cable is attached and disconnect the digital media media board 2. Removing the Digital Media Board Reverse the above procedure to install the digital media board. Maintenance and Service Guide 6-47 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 154
the following components: a. Hard drive (Section 6.4) b. Memory module/Mini PCI compartment cover (Section 6.7) c. Optical drive (Section 6.9) d. Keyboard (Section 6.10) e. Switch cover (Section 6.11) f. Display assembly (Section 6.19) g. Top cover (Section 6.20) 6-48 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 155
screw 3 that secures the USB/audio board and shield to the base enclosure. 5. Remove the cables from the clips 4 in the base enclosure. 6. Remove the USB/audio board 5. Removing the USB/Audio Board Reverse the above procedure to install the USB/audio board. Maintenance and Service Guide 6-49 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 156
the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: ■ Memory modules (Section 6.7 and Section 6.17) ■ Mini PCI communications card (Section 6.8) ■ Processor (Section 6.15) ■ Modem board (Section 6.16) 6-50 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 157
cover (Section 6.11) f. Fan (Section 6.13) g. Heat sink (Section 6.14) h. RTC battery (Section 6.18) i. Display assembly (Section 6.19) j. Top cover (Section 6.20) k. Speaker (Section 6.21) l. Digital media board (Section 6.22) m. USB/audio board (Section 6.23) Maintenance and Service Guide 6-51 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 158
and Replacement Procedures 2. Disconnect the serial connector cable 1 and the Bluetooth cable 2 from the system board. 3. Remove the Torx8 T8M2.0×4.0 screw 3 that secures the system board to the base enclosure . Removing the System Board Screws and Screw Locks 6-52 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 159
Removal and Replacement Procedures 6. If necessary, disconnect the RJ-11 connector module cable from the system board and remove the RJ-11 connector module and cable. Removing the RJ-11 Connector Module and Cable Maintenance and Service Guide 6-53 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 160
optical drive connector to lift the system board 1 until the power connector 2 is clear of the base enclosure. 8. Slide the system board 3 to the left at an angle and remove it. Removing the System Board Reverse the above procedures to install the system board. 6-54 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 161
cover (Section 6.11) f. Fan (Section 6.13) g. Heat sink (Section 6.14) h. RTC battery (Section 6.18) i. Display assembly (Section 6.19) j. Top cover (Section 6.20) k. Speaker (Section 6.21) l. Digital media board (Section 6.22) m. USB/audio board (Section 6.23) Maintenance and Service Guide 6-55 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 162
2. Remove the 2 HM5.0×9.0 screw locks 1 on each side of the serial connector. 3. Lift the serial connector module and cable 2 out of the base enclosure. 4. Disconnect the serial connector module cable 3 from the system board. Removing the Serial Connector Module 6-56 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 163
This chapter provides physical and performance specifications. Table 7-1 Computer Dimensions Metric U.S. Height Width Depth 32.8 cm 26.7 cm 3.1 cm 12.91 10.51 1.22 Weight Full-featured model with 15.0-inch display, optical drive, and 6-cell battery pack Defeatured model with 14.1-inch - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 164
Specifications Table 7-1 Computer (Continued) Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10% to 90% 5% to 95 specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 7-2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 165
Character display Total power consumption Viewing angle 30.0 cm 22.9 cm 38.1 cm Up to 16.8 million 250:1 150 nits typical 11.8 in 9.0 in 15.0 in 0.264 × 0.264 mm 1400 × 1050 RGB vertical stripe Edge lit 80 × 25 5.5 W +/-35° horizontal, +15/-35° vertical typical Maintenance and Service Guide 7-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 166
Character display Total power consumption Viewing angle 30.0 cm 22.9 cm 38.1 cm Up to 16.8 million 250:1 150 nits typical 11.8 in 9.0 in 15.0 in 0.264 × 0.264 mm 1024 × 768 RGB vertical stripe Edge lit 80 × 25 5.5 W +/-35° horizontal, +15/-35° vertical typical 7-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 167
Character display Total power consumption Viewing angle 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 250:1 180 nits typical 11.2 in 8.4 in 14.1 in 0.279 × 0.279 mm 1024 × 768 RGB vertical stripe Edge lit 80 × 25 4.0 W +/-40° horizontal, +20/-40° vertical typical Maintenance and Service Guide 7-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 168
to 55°C (41°F to 131°F) ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. 7-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 169
to 55°C (41°F to 131°F) ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. Maintenance and Service Guide 7-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 170
Specifications Table 7-6 Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 45°C 0°C to 60°C 0.79 in 3.70 in 5.28 in 0.75 lb 41°F to 113°F 32°F to 140°F 7-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 171
Specifications Table 7-7 DVD-ROM Drive Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18) CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW Photo CD (single and multisession) CD-Bridge Center hole diameter 1.5 cm (0. - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 172
Specifications Table 7-8 DVD/CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 173
Specifications Table 7-8 DVD/CD-RW Combo Drive (Continued) Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 µm Access time CD media DVD media Random Full stroke < 110 ms < 210 ms < 130 ms < 225 ms Audio output level Line-out, 0.7 V rms Cache buffer 2 MB Data transfer rate CD-R ( - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 174
Specifications Table 7-9 DVD±RW and CD-RW Combo Drive Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 175
Specifications Table 7-9 DVD±RW and CD-RW Combo Drive (Continued) Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (16X) CD-RW (8X) CD-ROM (24X) DVD 1X DVD rate) 16.6 MB/s < 15 seconds < 6 seconds Maintenance and Service Guide 7-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 176
Table 7-10 CD-ROM Drive CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R CD-RW Photo CD (single and multisession) CD-Bridge 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 7-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 177
Specifications Table 7-10 CD-ROM Drive (Continued) Track pitch 1.6 µm Access time CD media DVD media Random Full stroke < 110 ms < 220 ms < 125 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB/s Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 178
System Function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. 7-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 179
DBM SMBus Controller-24C3 Data Fax Modem with SmartCP Diskette drive Parallel port System CMOS/real-time clock Microsoft ACPI-compliant system Intel USB UHCI controller-24C2 Intel 82852/82855 GM/GME Graphic Controller Realtek RTL8139 Family PCI fast Ethernet Controller Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 180
Specifications Table 7-12 System Interrupts (Continued) IRQ11 Intel USB EHCI controller-24CD Intel USB UHCI controller-24C4 Intel USB UHCI controller-24C7 Intel Pro/Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 181
chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/RTC Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 Maintenance and Service Guide 7-19 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 182
controller no. 2 Unused Coprocessor busy clear/reset Unused Unused Secondary fixed disk controller Unused Primary fixed disk controller Unused Joystick (decoded in ESS1688) Unused Entertainment audio Unused Unused Unused Unused Unused Unused Reserved serial port 7-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 183
FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default) PCI configuration index register (PCIDIVO-1) PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 7-21 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 184
00FFFFFF 01000000-047FFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System Function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 7-22 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 185
A Connector Pin Assignments Table A-1 Audio-Out (Headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel Pin Signal 3 Ground Maintenance and Service Guide A-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 186
Connector Pin Assignments Table A-2 Audio-In (Microphone) Pin Signal 1 Audio signal in 2 Audio signal in Pin Signal 3 Ground Table A-3 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - A-2 Pin Signal 3 Data + 4 Ground Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 187
Connector Pin Assignments Table A-4 Serial Pin Signal 1 Carrier detect 2 Receive data 3 Transmit data 4 Data terminal ready 5 Ground Pin Signal 6 Data set ready 7 Ready to send 8 Clear to send 9 Ring indicator Maintenance and Service Guide A-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 188
16 Initialize printer 17 Select in 18 Ground 19 Ground 20 Ground 21 Ground 22 Ground 23 Ground 24 Ground 25 Ground Ground A-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 189
Connector Pin Assignments Table A-6 S-Video-Out 123 Pin Signal 4 56 7 Pin Signal 1 S-VHS color (C) signal 5 TV-CD 2 Composite video signal 6 S-VHS intensity ground 3 S-VHS intensity (Y) signal 7 Composite video ground 4 S-VHS color ground Maintenance and Service Guide A-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 190
Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock A-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 191
Connector Pin Assignments Table A-8 RJ-11 (Modem) Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused Maintenance and Service Guide A-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 192
Connector Pin Assignments Table A-9 RJ-45 (Network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused Pin Signal 5 Unused 6 Receive - 7 Unused 8 Unused A-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 193
or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the computer is used. Maintenance and Service Guide B-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 194
power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used. ■ The power by each country's power system. ■ The appliance - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 195
Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Accredited Agency Applicable Note Number Australia EANSW 1 Austria grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 196
Power HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall , 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 197
C Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this appendix are available in the Screw Kit, spare part number 378235-001. Maintenance and Service Guide C-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 198
Width Black 3 4.0 mm 2.0 mm 4.0 mm Where used: 1 Two screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Section 6.4) 2 One screw that secures the memory module/Mini PCI compartment cover to the computer (screw is captured on the - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 199
Head mm Color Qty. Length Thread Width Silver 1 13.0 mm 2.5 mm 5.5 mm Where used: One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in Section 6.4) Phillips PM2.5×13.0 Screw Location Maintenance and Service Guide C-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 200
the hard drive frame to the hard drive (documented in Section 6.4) 3 Two screws that secure the hard drive frame to the hard drive (documented in Section 6.4) Phillips PM2.5×4.0 Shoulder Screw, Phillips PM2.5×4.0 Screw, and Phillips PM1.5×3.5 Screw Locations C-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 201
Screw Listing Table C-4 Torx8 T8M2.0×9.0 Screw Head mm Color Qty. Length Thread Width Black 24 9.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the optical drive to the computer (documented in Section 6.9) Torx8 T8M2.0×9.0 Screw Location Maintenance and Service Guide C-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 202
Screw Listing Table C-4 Torx8 T8M2.0×9.0 Screw (Continued) mm Color Qty. Length Thread Black 24 9.0 mm 2.0 mm Where used: 2 screws that secure the keyboard to the computer (documented in Section 6.10) Head Width 4.0 mm Torx8 T8M2.0×9.0 Screw Locations C-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 203
Listing Table C-4 Torx8 T8M2.0×9.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 24 9.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the display assembly to the computer (documented in Section 6.19) Torx8 T8M2.0×9.0 Screw Locations Maintenance and Service Guide C-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 204
Listing Table C-4 Torx8 T8M2.0×9.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 24 9.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the display assembly to the computer (documented in Section 6.19) Torx8 T8M2.0×9.0 Screw Locations C-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 205
Screw Listing Table C-4 Torx8 T8M2.0×9.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 24 9.0 mm 2.0 mm 4.0 mm Where used: 13 screws that secure the top cover to the computer (documented in Section 6.20) Torx8 T8M2.0×9.0 Screw Locations Maintenance and Service Guide C-9 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 206
Screw Listing Table C-4 Torx8 T8M2.0×9.0 Screw (Continued) mm Color Qty. Length Thread Black 24 9.0 mm 2.0 mm Where used: 2 screws that secure the top cover to the computer (documented in Section 6.20) Head Width 4.0 mm Torx8 T8M2.0×9.0 Screw Locations C-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 207
Screw Listing Table C-5 Torx8 T8M2.0×2.0 Screw Head mm Color Qty. Length Thread Width Black 2 2.0 mm 2.0 mm 6.0 mm Where used: 2 screws that secure the switch cover to the computer (documented in Section 6.11) Torx8 T8M2.0×2.0 Screw Locations Maintenance and Service Guide C-11 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 208
Screw Listing Table C-6 Phillips PM1.5×4.0 Screw Head mm Color Qty. Length Thread Width Silver 4 4.0 mm 1.5 mm 4.0 mm Where used: 4 screws that secure the LED board to the switch cover (documented in Section 6.12) Phillips PM1.5×4.0 Screw Locations C-12 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 209
the fan to the computer (screws are captured on the fan assembly by an O clip; documented in Section 6.13) Phillips PM2.0×7.0 Screw Locations Maintenance and Service Guide C-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 210
sink to the computer (screws are captured on the heat sink by C clips; documented in Section 6.14) Phillips PM2.0×8.0 Shoulder Screw Locations C-14 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 211
Screw Listing Table C-9 Phillips PM2.0×3.0 Screw Head mm Color Qty. Length Thread Width Black 2 3.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the modem board to the computer (documented in Section 6.16) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide C-15 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 212
Screw Listing Table C-10 Torx8 T8M2.0×4.0 Screw Head mm Color Qty. Length Thread Width Black 6 4.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the speaker to the computer (documented in Section 6.21) Torx8 T8M2.0×4.0 Screw Locations C-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 213
Listing Table C-10 Torx8 T8M2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 6 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the USB/audio board the computer (documented in Section 6.23) Torx8 T8M2.0×4.0 Screw Location Maintenance and Service Guide C-17 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 214
Screw Listing Table C-10 Torx8 T8M2.0×4.0 Screw (Continued) Head mm Color Qty. Length Thread Width Black 6 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the system board the computer (documented in Section 6.24) Torx8 T8M2.0×4.0 Screw Location C-18 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 215
Thread Width Silver 6 9.0 mm 2.5 mm 5.0 mm Where used: 1 Two screw locks that secure the system board to the computer only on HP Compaq nc6110 and nc6120 computer models (documented in Section 6.24) 2 Two screw locks that secure the system board to the computer (documented in Section 6.24) Hex - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 216
: 2 screw locks that secure the serial connector board to the system board (documented in Section 6.25) Hex Socket HM5.0×9.0 Screw Lock Locations C-20 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 217
should be exercised when removing these components. ✎ Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal Industries Alliance (EIA) at http://www.eiae.org. Maintenance and Service Guide D-1 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 218
from one display assembly to another. The procedures provided in this appendix are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. D-2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 219
Display Component Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide D-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 220
Display Component Recycling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. Removing the Display Bezel D-4 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 221
Display Component Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. Removing the Display Inverter Maintenance and Service Guide D-5 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 222
the display panel assembly 2 from the display enclosure. Removing the Display Panel Assembly 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Removing the Display Panel Frame Screws D-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 223
Display Component Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Removing the Display Frame Maintenance and Service Guide D-7 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 224
Display Component Recycling 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it forward. 13. Remove the backlight cover. Removing the Backlight Cover D-8 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 225
Display Component Recycling 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. Releasing the Backlight Cables Maintenance and Service Guide D-9 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 226
Display Component Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Removing the Backlight Frame D-10 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 227
Display Component Recycling Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid and causing exposure to the mercury. 18. Slide the backlight out of the backlight frame. Removing the Backlight Maintenance and Service Guide D-11 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 228
cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. Releasing the LCD Panel D-12 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 229
23. Remove the LCD panel. Display Component Recycling Removing the LCD Panel Maintenance and Service Guide D-13 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 230
audio-out jack location 1-9 pin assignments A-1 B base enclosure, spare part numbers 4-9, 4-24 battery bay 1-13, 1-20 battery light 1-7 battery locking latch 1-20 battery pack removal 6-5 spare part numbers 4-11, 4-22, 4-27 specifications 7-8 battery release latch 1-21 BIOS information, displaying - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 231
number 4-9, 4-24, 6-46 disassembly sequence chart 6-2 diskette drive OS loading problems 2-19 precautions 5-3 display assembly removal 6-36 spare part numbers 4-3, 4-23, 6-36 specifications 7-3, 7-4, 7-5 display component recycling D-1 display lid switch 1-17 Index-2 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 232
6-9 flowcharts, troubleshooting no audio 2-21, 2-22 no network/modem connection 2-26 no OS loading 2-15 no OS loading from diskette drive 2-19 no OS loading from hard drive 2-16, 2-17, 2-18 no OS loading from optical drive 2-20 no power 2-8, 2-10, 2-11 Maintenance and Service Guide Index-3 - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 233
docking device 2-14 nonfunctioning keyboard 2-24 nonfunctioning pointing device 2-25 fn key 1-15 front components 1-6 G grounding equipment and methods 5-7 H hard drive OS loading problems 2-16 precautions 5-3 removal 6-6 spare part numbers 4-13, 4-17, 4-18, 4-23, 4-26, 6-6 specifications 7-6 hard - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 234
device, troubleshooting 2-14, 2-23 num lock key 1-15 num lock light 1-17 O operating system System Recovery 3-8 Windows reinstalling or repairing 3-16 Operating System disc 3-8, 3-12, 3-14 optical drive location 1-9 OS loading problems 2-20 precautions 5-3 removal 6-16 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 235
pin assignments A-7 RJ-45 jack location 1-11 pin assignments A-8 ROM downloading and installing 3-4 finding version information 3-1 obtaining updates 3-1 ROMPaq 3-3 RTC battery illustrated 4-14 removal 6-35 S Screw Kit contents C-1 spare part number 4-19, C-1 Index-6 Maintenance and Service Guide - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 236
3-3 support CD 3-3 System Restore 3-9 updates 3-3 updating 3-1 speaker location 1-6 removal 6-43 spare part number 4-9, 4-24, 6-43 specifications battery pack 7-8 CD-ROM drive 7-14 computer 7-1 display 7-3, 7-4, 7-5 DVD/CD-RW Combo Drive 7-10 DVD±RW and CD-RW Combo Drive 7-12 DVD-ROM drive 7-9 hard - Compaq nc6120 | HP Compaq nx6110, nc6110, nx6120 and nc6120 Notebook PCs - Maint - Page 237
battery, spare part number 4-18, 4-22 troubleshooting audio 2-21 Computer Setup 2-1 docking device 2-14 flowcharts 2-5 keyboard 2-24 modem 2-26 network 2-26 nonfunctioning device 2-14, 2-23 OS loading 2-15 overview 2-1 pointing device 2-25 power 2-8 video 2-12 U Universal Serial Bus (USB) board
Maintenance and Service
Guide
HP Compaq nx6110/nc6110 and
nx6120/nc6120 Notebook PCs
Document Part Number: 373146-002
September 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.