Dell Alienware M17x Manual - Page 82

What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our thirdparty service providers, please refer to that contract for details on how to obtain service. How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. Dell owns all parts removed from repaired products. May I transfer the limited hardware warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited hardware warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: • If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/ topics/sbtopic_015_ccare.htm • If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ ccare.htm • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm If you do not have Internet access, call your customer care representative or call 1-800-624-9897. APPENDIX C: WARRANTY AND SUPPORT INFORMATION All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited hardware warranty agreement and Dell's terms and conditions of sale located at www.dell. com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party. Dell Return Policy (U.S. Only) Dell values its relationship with you and offers you the option to return most products you purchase directly from Dell. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below. 21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell or except as provided below, all hardware, accessories, peripherals, parts and media-based software that is unopened and still in its sealed package or, if delivered electronically, software you have not accepted by clicking the "I agree to these Terms and Conditions" button, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. Exceptions to Dell's 21-Day Return Period • PowerEdge™, PowerConnect™, and PowerVault™ products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice. • New Vostro™, OptiPlex™, Latitude™, and Dell Precision™ systems purchased directly from Dell's Small & Medium Business division may be returned within 30 days from the date on the packing slip or invoice. • Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period. 082 /082