Dell Alienware m15 Service Manual

Dell Alienware m15 Manual

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  • Dell Alienware m15 | Service Manual - Page 1
    Alienware m15 Service Manual Computer Model: Alienware m15 Regulatory Model: P79F Regulatory Type: P79F001
  • Dell Alienware m15 | Service Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell Alienware m15 | Service Manual - Page 3
    inside your computer 8 Before you begin ...8 After working inside your computer 9 Safety instructions...10 Electrostatic discharge-ESD protection...10 ESD field service kit ...11 Components of an ESD field service kit...11 ESD protection summary ...11 Transporting sensitive components...12 Lifting
  • Dell Alienware m15 | Service Manual - Page 4
    Replacing the hard drive 28 Procedure...28 Post-requisites...30 Removing the memory modules 31 Prerequisites...31 Procedure...31 Replacing the memory modules 33 Procedure ...33 Post-requisites...33 Removing the heat sink...34 Prerequisites...34 Procedure...34 Replacing the heat sink...36
  • Dell Alienware m15 | Service Manual - Page 5
    Removing the I/O board 53 Prerequisites...53 Procedure...53 Replacing the I/O board 55 Procedure...55 Post-requisites...56 Removing the coin-cell battery 57 Prerequisites...57 Procedure...57 Replacing the coin-cell battery 58 Procedure...58 Post-requisites...58 Removing the touchpad...59
  • Dell Alienware m15 | Service Manual - Page 6
    ...71 Removing the system board 72 Prerequisites...72 Procedure...72 Replacing the system board 76 Procedure ...76 Post-requisites...78 Entering the Service Tag in the BIOS setup program 78 Removing the power-button board 79 Prerequisites...79 Procedure...79 Replacing the power-button board 80
  • Dell Alienware m15 | Service Manual - Page 7
    ...97 Clearing CMOS settings...100 Clearing BIOS (System Setup) and System passwords 101 Troubleshooting...102 Flashing the BIOS...102 Flashing BIOS (USB key)...102 Enhanced Pre-Boot System 104 Flea power release...105 Getting help and contacting Alienware 106 Self-help resources...106 Contacting
  • Dell Alienware m15 | Service Manual - Page 8
    → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shutdown instructions. 3 Disconnect your computer and all attached devices from their electrical outlets. 4 Disconnect all attached network devices and peripherals, such as
  • Dell Alienware m15 | Service Manual - Page 9
    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on
  • Dell Alienware m15 | Service Manual - Page 10
    troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions may not be obvious, such as intermittent problems or a shortened product life span. As the
  • Dell Alienware m15 | Service Manual - Page 11
    bags for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective antistatic mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate
  • Dell Alienware m15 | Service Manual - Page 12
    such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static apart for a stable base, and point your toes out. 2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. 3 Lift with your legs,
  • Dell Alienware m15 | Service Manual - Page 13
    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe 13
  • Dell Alienware m15 | Service Manual - Page 14
    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced. NOTE: Some
  • Dell Alienware m15 | Service Manual - Page 15
    Component Hinges Secured to Palm-rest assembly Screw type M2.5x2.5 Power-adapter port Power-button board System board and palmrest assembly Palm-rest assembly M2x3 M2x3 USB Type-C port bracket System board System board Palm-rest assembly M2x3 M2x2 Keyboard bracket Keyboard Palm-rest
  • Dell Alienware m15 | Service Manual - Page 16
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Loosen the three captive screws on the base
  • Dell Alienware m15 | Service Manual - Page 17
    5 Rotate the base cover from front to back and remove the base cover off the palm-rest assembly. 17
  • Dell Alienware m15 | Service Manual - Page 18
    6 Using the pull tab, disconnect the battery cable from the system board. 7 Press and hold the power button for 5 seconds to ground the computer and drain the flea power. 18
  • Dell Alienware m15 | Service Manual - Page 19
    the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www
  • Dell Alienware m15 | Service Manual - Page 20
    2 Rotate the cover from back to front and place the base cover on the palm-rest assembly, and snap the base cover into place. 3 Tighten the captive screws on the base cover. 4 Replace the six screws (M2.5x10)that secure the base cover to the palm-rest assembly. 20
  • Dell Alienware m15 | Service Manual - Page 21
    5 Replace the two screws (M2.5x10) in the back that secure the base cover to the palm-rest assembly. 21
  • Dell Alienware m15 | Service Manual - Page 22
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Using
  • Dell Alienware m15 | Service Manual - Page 23
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery with
  • Dell Alienware m15 | Service Manual - Page 24
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Using
  • Dell Alienware m15 | Service Manual - Page 25
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the battery with
  • Dell Alienware m15 | Service Manual - Page 26
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when
  • Dell Alienware m15 | Service Manual - Page 27
    4 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 5 Lift the hard drive off the hard-drive bracket. 6 Disconnect the interposer from the hard-drive assembly. 27
  • Dell Alienware m15 | Service Manual - Page 28
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when
  • Dell Alienware m15 | Service Manual - Page 29
    3 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 4 Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. 5 Replace the four screws (M2x5) that secure the hard-drive assembly to the palm-rest assembly. 6 Connect the hard
  • Dell Alienware m15 | Service Manual - Page 30
    Post-requisites Replace the base cover. 30
  • Dell Alienware m15 | Service Manual - Page 31
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Locate
  • Dell Alienware m15 | Service Manual - Page 32
    3 Remove the memory modules from the memory-module slot. 32
  • Dell Alienware m15 | Service Manual - Page 33
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the notch on the memory module with
  • Dell Alienware m15 | Service Manual - Page 34
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal
  • Dell Alienware m15 | Service Manual - Page 35
    6 Lift the heat-sink assembly off the system board. 7 Remove the fans. 35
  • Dell Alienware m15 | Service Manual - Page 36
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage
  • Dell Alienware m15 | Service Manual - Page 37
    7 Connect the right fan cable to the system board. Post-requisites Replace the base cover. 37
  • Dell Alienware m15 | Service Manual - Page 38
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Follow the
  • Dell Alienware m15 | Service Manual - Page 39
    5 Lift the fans off the heat sink. 39
  • Dell Alienware m15 | Service Manual - Page 40
    inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Place the fans on the heat sink
  • Dell Alienware m15 | Service Manual - Page 41
    5 Replace the two screws (M2x3) that secure the fan to the heat sink. Post-requisites 1 Replace the heat sink. 2 Replace the base cover. 41
  • Dell Alienware m15 | Service Manual - Page 42
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Locate
  • Dell Alienware m15 | Service Manual - Page 43
    5 Disconnect the antenna cables from the wireless card. 43
  • Dell Alienware m15 | Service Manual - Page 44
    inside your computer, follow the instructions in After working inside your computer. For the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable
  • Dell Alienware m15 | Service Manual - Page 45
    5 Route the antenna cables on to the securing clips on the system board. Post-requisites Replace the base cover. 45
  • Dell Alienware m15 | Service Manual - Page 46
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best If two M.2 solid-state drives are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield. 1 Remove the two screws (M2x3) that secure the
  • Dell Alienware m15 | Service Manual - Page 47
    installed in the computer may be a full shield or a half shield. If two M.2 solid-state drives are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield. 1 Remove the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board. 47
  • Dell Alienware m15 | Service Manual - Page 48
    2 Lift the M.2 thermal shield from the palm-rest assembly and system board. 3 Remove the screw (M2x2) that secures the M.2 2280 card to the palm-rest assembly. 4 Slide and remove the M.2 2280 card from the M.2 card slot on the system board. 48
  • Dell Alienware m15 | Service Manual - Page 49
    computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best . If two M.2 solid-state drives are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield. 1 Place the M.2 2230 solid-state drive on the
  • Dell Alienware m15 | Service Manual - Page 50
    5 Replace the screw (M2x3) that secures the M.2 2230 bracket to the palm-rest assembly. 6 Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board. 50
  • Dell Alienware m15 | Service Manual - Page 51
    shield installed in the computer may be a full shield or a half shield. If two M.2 solid-state drives are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield. 1 Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the
  • Dell Alienware m15 | Service Manual - Page 52
    3 Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest assembly. 4 Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board. 5 Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest
  • Dell Alienware m15 | Service Manual - Page 53
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Peel the
  • Dell Alienware m15 | Service Manual - Page 54
    4 Lift the I/O board off the palm-rest assembly. 54
  • Dell Alienware m15 | Service Manual - Page 55
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the USB ports on the I/O board
  • Dell Alienware m15 | Service Manual - Page 56
    4 Adhere the tape that secures the I/O-board cable to the I/O board. Post-requisites Replace the base cover. 56
  • Dell Alienware m15 | Service Manual - Page 57
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS
  • Dell Alienware m15 | Service Manual - Page 58
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm
  • Dell Alienware m15 | Service Manual - Page 59
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell Alienware m15 | Service Manual - Page 60
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best dell.com/regulatory_compliance. Procedure 1 Slide and place the touchpad into the slot on the palm-rest assembly. Ensure that the touchpad is aligned with the guides
  • Dell Alienware m15 | Service Manual - Page 61
    3 Slide the touchpad cable into the connector on the system board and close the latch to secure the touchpad cable. Post-requisites 1 Replace the battery (half-length) or the battery (full-length), whichever applicable. 2 Replace the base cover. 61
  • Dell Alienware m15 | Service Manual - Page 62
    working inside your computer, follow the instructions in After working inside your computer. For see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base and remove it from the routing guides on palm-rest assembly. 3 Lift the speakers, along with the
  • Dell Alienware m15 | Service Manual - Page 63
    inside your computer, follow the instructions in After working inside your computer. For Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: If assembly. 2 Route the speaker cable through the routing guides on the palm-rest assembly. 3 Connect the speaker cable
  • Dell Alienware m15 | Service Manual - Page 64
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Follow the
  • Dell Alienware m15 | Service Manual - Page 65
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Connect the power-adapter port cable to the
  • Dell Alienware m15 | Service Manual - Page 66
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell Alienware m15 | Service Manual - Page 67
    5 Remove the two screws (M2.5x2.5) that secures the hinges to the palm-rest assembly. 67
  • Dell Alienware m15 | Service Manual - Page 68
    6 Rotate the display assembly inward and lift up and away from the palm-rest assembly. 68
  • Dell Alienware m15 | Service Manual - Page 69
    the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www
  • Dell Alienware m15 | Service Manual - Page 70
    2 Replace the two screws (M2.5x2.5) that secures the hinges to the palm-rest assembly. 3 Close the display and turn the computer over. 4 Slide the display cable into the connector on the system board and close the latch to secure the cable. 5 Adhere the tape that secures the display cable to the
  • Dell Alienware m15 | Service Manual - Page 71
    6 Connect the camera cable to the system board and adhere the tape that secures the camera cable to the system board. Post-requisites 1 Replace the power-adapter port. 2 Replace the wireless card. 3 Replace the base cover. 71
  • Dell Alienware m15 | Service Manual - Page 72
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must
  • Dell Alienware m15 | Service Manual - Page 73
    4 Open the latch and disconnect the display cable from the system board. 5 Disconnect the speaker cable from the system board. 6 Open the latch and disconnect the keyboard cable from the system board. 7 Open the latch and disconnect the touchpad cable from the system board. 8 Open the latch and
  • Dell Alienware m15 | Service Manual - Page 74
    11 Disconnect the power-button cable from the system board. 12 Remove the five screws (M2x2) that secure the system board to palm-rest assembly. 74
  • Dell Alienware m15 | Service Manual - Page 75
    13 Lift the system board off the palm-rest assembly. 75
  • Dell Alienware m15 | Service Manual - Page 76
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer's Service Tag is stored in the system board. You must
  • Dell Alienware m15 | Service Manual - Page 77
    9 Connect the speaker cable to the system board. 10 Connect the display cable and close the latch to secure the cable. 11 Adhere the tape that secures the display cable to the system board. 12 Align the screw holes of the USB Type-C port bracket with the screw holes on the system board. 77
  • Dell Alienware m15 | Service Manual - Page 78
    battery (half-length) or the battery (full-length), whichever applicable. 8 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter
  • Dell Alienware m15 | Service Manual - Page 79
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell Alienware m15 | Service Manual - Page 80
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the power-button
  • Dell Alienware m15 | Service Manual - Page 81
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell Alienware m15 | Service Manual - Page 82
    2 Remove the eight screws (M1.2x2.2) that secure the keyboard bracket to the palm-rest assembly. 3 Remove the 33 screws (M1.2x1.9) that secure the keyboard to the palm-rest assembly. 4 Lift the keyboard off the palm-rest assembly. 82
  • Dell Alienware m15 | Service Manual - Page 83
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices , see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the keyboard with
  • Dell Alienware m15 | Service Manual - Page 84
    3 Replace the eight screws (M1.2x2.2) that secure the keyboard bracket to the palm-rest assembly. NOTE: The keyboard is shipped with a Mylar, that has to be adhered to the keyboard bracket after replacing the screws. Mylar has three layers: clear release paper, black Mylar, and blue Mylar. 84
  • Dell Alienware m15 | Service Manual - Page 85
    4 Peel the left black Mylar, along with the blue Mylar from the clear release paper. 85
  • Dell Alienware m15 | Service Manual - Page 86
    5 Using the alignment holes, adhere the keyboard Mylar on the left side of the keyboard bracket. 86
  • Dell Alienware m15 | Service Manual - Page 87
    6 Peel the right black Mylar, along with the blue Mylar from the clear release paper. 87
  • Dell Alienware m15 | Service Manual - Page 88
    7 Using the alignment holes, adhere the keyboard Mylar on the right side of the keyboard bracket. 88
  • Dell Alienware m15 | Service Manual - Page 89
    8 Peel the blue Mylar from both the sides. 89
  • Dell Alienware m15 | Service Manual - Page 90
    Post-requisites 1 Replace the system board. 2 Replace the power-adapter port. 3 Replace the coin-cell battery. 4 Replace the solid-state drive/Intel Optane. 5 Replace the I/O board. 6 Follow the procedure from step 2 to step 7 in Replacing the heat sink. 7 Replace the wireless card. 8 Follow the
  • Dell Alienware m15 | Service Manual - Page 91
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the
  • Dell Alienware m15 | Service Manual - Page 92
    92
  • Dell Alienware m15 | Service Manual - Page 93
    your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface.
  • Dell Alienware m15 | Service Manual - Page 94
    11 Replace the I/O board. 12 Replace the solid-state drive/Intel Optane. 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive. 14 Replace the battery (half-length) or the battery (full-length), whichever applicable. 15 Replace the base cover. 94
  • Dell Alienware m15 | Service Manual - Page 95
    Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed. Install the driver updates from www.dell.com/support. Intel Trusted Execution Engine Interface In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed. Install the
  • Dell Alienware m15 | Service Manual - Page 96
    of hard drive installed, and enabling or disabling base devices. Entering BIOS setup program 1 Turn on (or restart) your computer. 2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is
  • Dell Alienware m15 | Service Manual - Page 97
    items listed in this section may or may not appear. Table 3. System setup options-Main menu Main System Time System Date BIOS Version Product Name Service Tag Asset Tag CPU Type CPU Speed CPU ID CPU L1 Cache CPU L2 Cache CPU L3 Cache Integrated Graphics Discrete Graphics 1 Discrete Graphics 1 First
  • Dell Alienware m15 | Service Manual - Page 98
    hard drive controller. Default: AHCI Ebales you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer. Default: Enabled Enables you to set function key or multimedia key as the default function key behavior. Default: Function key
  • Dell Alienware m15 | Service Manual - Page 99
    the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Default: 2 Enable or disable SupportAssist OS Permitted Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software. Default: Activate Enables you to enable or
  • Dell Alienware m15 | Service Manual - Page 100
    Security UEFI Capsule Firmware Updates BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled Table 6. System setup options-Boot menu Boot Boot
  • Dell Alienware m15 | Service Manual - Page 101
    the base cover. Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
  • Dell Alienware m15 | Service Manual - Page 102
    dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually update file icon and follow the instructions on the screen. Flashing BIOS (USB of problems encountered during
  • Dell Alienware m15 | Service Manual - Page 103
    codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light Indicates the power and describes what they indicate. Table 8. Diagnostics Light pattern Problem description 2,1 CPU failure 2,2 System board: BIOS and ROM
  • Dell Alienware m15 | Service Manual - Page 104
    to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn
  • Dell Alienware m15 | Service Manual - Page 105
    that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1 Turn off your computer. 2 Disconnect the power adapter from your computer. 3 Press and hold the power
  • Dell Alienware m15 | Service Manual - Page 106
    and services Resource location www.alienware.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, www
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Alienware m15
Service Manual
Computer Model: Alienware m15
Regulatory Model: P79F
Regulatory Type: P79F001