Dell Dimension 4200 Dell Dimension 4200 Solutions Guide - Page 25

Modem Problems, Solving Problems, Connect the modem to an analog telephone jack only. Connecting

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Page 25 highlights

NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital telephone network damages the modem. C H E C K T H E T E L E P H O N E J A C K - Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line. - C H E C K T H E C O N N E C T I O N - Verify that the telephone line is connected to the green jack on the modem. (The green line-in jack has either a LINE IN label or a connector-shaped icon next to it.) C H E C K T H E T E L E P H O N E L I N E - Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button, point to Settings, and click Control Panel. 2 In the Control Panel, double-click Modems. If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer. 3 Click the Diagnostics tab. 4 Click the COM port for your modem. 5 Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Solving Problems 25

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Solving Problems
25
NOTICE:
Connect the modem to an analog telephone jack only. Connecting
the modem to a digital telephone network damages the modem.
C
HECK
THE
TELEPHONE
JACK
—
Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone
line.
—
C
HECK
THE
CONNECTION
—
Verify that the telephone line is connected to
the green jack on the modem. (The green line-in jack has either a LINE IN label
or a connector-shaped icon next to it.)
C
HECK
THE
TELEPHONE
LINE
—
Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
1
Click the
Start
button, point to
Settings
, and click
Control
Panel
.
2
In the
Control
Panel
, double-click
Modems
.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3
Click the
Diagnostics
tab.
4
Click the COM port for your modem.
5
Click
More
Info
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.