Dell Force10 S2410-01-10GE-24P SFTOS Command Reference - Page 12

www.dell.com | support.dell.com Technical Support The iSupport Website Dell Force10 iSupport provides a range of support programs to assist you with effectively using Dell Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated, secure access to these services. Accessing iSupport Services The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must have a userid and password. If you do not have one, you can request one at the website: 1 On the Dell Force10 iSupport page, click the Account Request link. 2 Fill out the User Account Request form and click Send. You will receive your userid and password by email. 3 To access iSupport services, click the Log in link, and enter your userid and password. Contacting the Technical Assistance Center How to Contact Dell Force10 TAC Log in to iSupport at www.force10networks.com/support/, and select the Service Request tab. Information to Submit When Opening a Support Case • Your name, company name, phone number, and email address • Preferred method of contact • Model number • Software version number • Symptom description • Screen shots illustrating the symptom, including any error messages Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs. Downloading Software Updates Log in to iSupport, and select the Software Center tab. Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without logging in via the Documentation link on the iSupport page. Contact Information E-mail: [email protected] Web: www.force10networks.com/support/ Telephone: US and Canada: 866.965.5800 International: 408.965.5800 12 | About This Guide