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Dell Mobile Venue Pro User's Guide - Page 99

Problem, Possible causes, Possible solutions, Troubleshooting, You cannot make, outgoing calls

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Problem You cannot make outgoing calls You cannot answer incoming calls Unable to add contacts to the phone Echo or noise Noises during a call Possible causes Possible solutions The SIM card is not installed. Install a valid SIM card in your phone. Poor signal. Move to an open space, or if you are inside a building, move closer to a window. Your phone is in airplane mode with no wireless connectivity. 1 Touch Start → applications . 2 Touch Settings. 3 Under system, touch airplane mode. 4 Touch or drag the toggle switch to turn off the airplane mode. Poor signal. Move to an open space, or if you are inside a building, move closer to a window. Your phone is in airplane mode with no wireless connectivity. 1 Touch Start → applications . 2 Touch Settings. 3 Under system, touch airplane mode. 4 Touch or drag the toggle switch to turn off the airplane mode. Memory for storing contacts is already full. Delete unnecessary contact information from the phone. Poor network trunk quality on the part of your service provider, or poor local telephone line quality. Hang up and dial again. You may be switched to a better-quality network trunk or phone line. You may be near a strong electromagnetic source (such as a TV, a microwave oven, etc.) during a call. Move to another location to reduce the interference effects. Troubleshooting 99

Section	Page
Notes, Cautions, and Warnings	2
Package Contents	6
U.S.A	6
Europe	6
Getting to Know Your Dell™ Venue Pro	7
Setting Up Your Dell™ Venue Pro	11
Getting Your Phone Ready for Use	11
Turning On Your Phone	14
Turning Off Your Phone	15
Turning On the Screen	15
First-Time Setup	15
Using Your Dell™ Venue Pro	16
Physical QWERTY Keyboard	16
To access the keyboard	16
Keyboard controls	17
Start Screen	18
To open the Start screen	18
To add a tile to the Start screen	19
To reposition a tile on the Start screen	19
To remove a tile from the Start screen	19
To navigate the Start screen	19
To change the tile color	20
To change the background color of the Start screen	20
Touch Screen Gestures	21
Screen Orientation	25
Portrait orientation	25
Landscape orientation	25
Applications list	26
To display the Applications list	26
To navigate the Applications list	26
Status Bar	27
Wallpaper	28
To set the screen time-out period	28
To hide the wallpaper	28
To lock the wallpaper with a password	28
To change the wallpaper	28
To set the time and date	29
Navigating Applications	30
Panoramic Screen	30
Panoramic screen layers	30
On-Screen Controls	31
Application Bar	31
Application bar menu	31
Context Menu	32
Push Button	32
Toggle Switch	32
Check Box	33
Radio Button	33
Slider Track	33
Text Box	34
Using the Cursor	34
To move the cursor between letters	34
To highlight a word or move the cursor between words	34
List Box	35
On-Screen Keyboard	35
To open the on-screen keyboard	35
To close the on-screen keyboard	35
Keyboard layouts	35
Keyboard controls	36
To configure the keyboard settings	37
Communicating With People Using Your Dell™ Venue Pro	38
Setting Up E-mail and Social Networking Accounts	38
To sign in with your existing account	38
To configure your account settings or to create a new account	39
Using E-mail	40
To open your e-mail account	40
To read e-mails	41
To quickly find an e-mail	41
To compose and send an e-mail	42
Calling	43
To call by dialing	43
To call a contact	43
To manage missed, outgoing, and received calls	44
To answer a call	44
To cancel dialing or end an active call	44
To reject an incoming call	45
To listen to your voicemail	45
To manage ongoing calls	45
To adjust call settings	46
Managing Contacts Using the People Application	49
To add a new contact manually	49
To add a new contact from the Application Bar of the Phone application:	49
To find a contact	50
To quickly locate a contact	50
To call, e-mail, or send a message to a contact	50
To pin a contact to the Start screen	51
To link contacts	51
To edit a contact	52
To delete a contact	52
To import contacts from your accounts	52
To view feeds from a social networking account	52
To post a quick message to your account	53
To import contacts from your SIM card	53
Messaging	53
To compose and send a text message	53
Receiving messages	55
To read a text message	55
To forward the message	56
To reply to a text or multimedia message	56
To delete a message or a message thread	56
Internet	58
Using bing Search	58
Browsing the Internet	59
To open the browser	59
To use the browser	60
Using Maps	62
To enable location source	62
To move around a map	62
To find a location on the map	63
Map viewing controls	63
To view the details of a place	65
To get directions to your destination	65
Marketplace	67
To open Marketplace	67
To install applications or games from Marketplace	67
To download music from Marketplace	68
Games and Xbox LIVE	69
To open Games	69
To start a game	69
To play on-line games on Xbox LIVE	69
Customizing Your Dell™ Venue Pro	70
Display settings	70
Sound and ringtone settings	71
Connectivity settings	72
To set the date, time, and language	75
Disability settings	76
To check for operating software version and storage spaces	76
To reset your phone to the default state	76
Applications	77
Camera	77
To start the camera	77
On-screen camera controls	78
To capture pictures	78
To manage captured pictures	78
To capture videos	79
To manage captured videos	79
Pictures	80
To view pictures	80
Playing Music and Video Using Zune	81
To start the Zune application	81
To access music using Marketplace	81
To play music	82
To control music playback	82
To play a video	82
To control video playback	82
Listening to FM Radio Using Zune	84
Calendar	85
To open the calendar	85
To use the calendar	85
The calendar view	86
To view appointment details	87
Event reminders	87
Alarms	88
To set an alarm	88
To enable or disable an alarm	88
To delete an alarm	88
Calculator	88
Voice Recognition	89
Office	89
OneNote	90
To create a new note	90
Editing tools and commands for a note	90
To open a note	91
To delete a note	91
Documents	91
To create a new Word document	91
Editing tools and commands for a Word document	92
To send a Word document in e-mail	93
To delete a Word document	93
To create an Excel workbook	93
Editing tools and commands for an Excel worksheet	94
To send an Excel workbook in e-mail	95
To delete an Excel workbook	95
To view a PowerPoint file	96
To edit a PowerPoint file	97
SharePoint	97
Troubleshooting	98