Dell OptiPlex 3010 Owners Manual

Dell OptiPlex 3010 Manual

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  • Dell OptiPlex 3010 | Owners Manual - Page 1
    Dell OptiPlex 3010 Desktop Owner's Manual Regulatory Model: D07D Regulatory Type: D07D001
  • Dell OptiPlex 3010 | Owners Manual - Page 2
    tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage
  • Dell OptiPlex 3010 | Owners Manual - Page 3
    Turning Off Your Computer...8 After Working Inside Your Computer...8 2 Removing and Installing Components 9 Removing the Cover...9 Installing The Cover...9 Removing the Front Bezel...10 Installing The Front Bezel...10 Removing the Expansion Card...10 Installing The Expansion Card...12 Removing the
  • Dell OptiPlex 3010 | Owners Manual - Page 4
    Sensor...32 3 System Setup...33 System Setup...33 Boot Menu...33 Boot Menu Enhancements...33 Timing Key Sequences...34 Beep Codes and Text Error Messages...34 Navigation...34 System Setup Options...35 4 Troubleshooting...43 Diagnostic LEDs...43 Diagnostic Light Patterns...43 Beep Codes...49 Error
  • Dell OptiPlex 3010 | Owners Manual - Page 5
    55 Sector not found ...55 Seek error ...55 Shutdown failure ...55 Time-of-day clock stopped ...55 Time-of-day not set-please run the System Setup program 55 Timer chip counter 2 failed ...56 Unexpected interrupt in protected mode...56 WARNING: Dell's Disk Monitoring System has detected that drive
  • Dell OptiPlex 3010 | Owners Manual - Page 6
    6
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    only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
  • Dell OptiPlex 3010 | Owners Manual - Page 8
    and then plug it into the computer. 2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5. If required, verify that the computer works correctly by running the Dell Diagnostics. 8
  • Dell OptiPlex 3010 | Owners Manual - Page 9
    . 3. Lift the cover upward to a 45-degree angle and remove it from the computer. Related Links Installing the Cover Installing The Cover 1. Place the computer cover on the chassis. 2. Press down on the computer cover until it clicks into place. 3. Follow the procedures in After Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 10
    edge of the front bezel into the slots on the chassis front. 2. Rotate the bezel towards the computer to engage the four front-bezel retention Inside Your Computer. Related Links Removing The Front Bezel Removing the Expansion Card 1. Follow the procedures in Before Working Inside Your Computer. 2.
  • Dell OptiPlex 3010 | Owners Manual - Page 11
    the securing tab from the dent in the card. Then, ease the card up and out of its connector and remove it from the computer. 5. Lift the PCIe x1 expansion card (if any) up and out of its connector and remove it from the computer. 6. Lift the PCI expansion card (if any) up and out of its connector
  • Dell OptiPlex 3010 | Owners Manual - Page 12
    the procedures in After Working Inside Your Computer. Related Links Removing The Expansion Card Removing the Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the data cable and power cable from the back of the
  • Dell OptiPlex 3010 | Owners Manual - Page 13
    The Optical Drive 1. Slide down the optical-drive latch and push the optical drive from the front towards the back of the computer. 2. Connect the data cable and power cable to the optical drive. 3. Install the front bezel. 4. Install the cover. 5. Follow the procedures in After Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 14
    5. Flex the hard-drive bracket and then remove the single 3.5 inch hard drive or two 2.5 inch hard drives from the bracket. 6. Turn over the hard-drive bracket and release the screws that secure the 2.5 inch hard drive to the underside of the bracket. 7. Flex the hard-drive bracket and then remove
  • Dell OptiPlex 3010 | Owners Manual - Page 15
    it into the chassis. 4. Connect the data cable and power cable to the back of the hard drive(s). 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Hard Drive Removing the Memory 1. Follow the procedures in Before Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 16
    3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Memory Removing the Chassis Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Disconnect the intrusion-switch cable from the system
  • Dell OptiPlex 3010 | Owners Manual - Page 17
    chassis top to secure it. 2. Connect the intrusion-switch cable to the system board. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Intrusion Switch Removing The Speaker 1. Follow the procedures in Before Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 18
    speaker cable into the chassis clip. 3. Connect the speaker cable to the system board. 4. Install the cover. 5. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Internal Speaker 18
  • Dell OptiPlex 3010 | Owners Manual - Page 19
    cable from the system board. 4. Loosen the captive screws in the order: 1, 2, 3 and 4. 5. Lift the heat sink assembly upwards, and remove it from the computer. Lay the assembly with the fan facing downwards, and with the thermal grease facing upwards. 6. Press the release lever down and then move it
  • Dell OptiPlex 3010 | Owners Manual - Page 20
    to the system board. 6. Connect the heat sink assembly cable to the system board. 7. Install the cover. 8. Follow the procedures in After Working Inside Your Computer. 20
  • Dell OptiPlex 3010 | Owners Manual - Page 21
    the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downwards until it is secured. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Coin-Cell Battery Removing The Power-Switch Cable 1. Follow the
  • Dell OptiPlex 3010 | Owners Manual - Page 22
    cable out through the front of the computer. Related Links Installing The Power Switch Cable Installing The Power-Switch Cable 1. Slide the power-switch cable in through the front of the computer. 2. Secure the power-switch cable to the chassis. 3. Connect the power-switch cable to the system board
  • Dell OptiPlex 3010 | Owners Manual - Page 23
    Removing The Front Thermal Sensor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Disconnect the thermal-sensor cable from the system board. 5. Unthread the thermal-sensor cable from the chassis clips. 6.
  • Dell OptiPlex 3010 | Owners Manual - Page 24
    . 3. Connect the thermal-sensor cable to the system board. 4. Install the front bezel. 5. Install the cover. 6. Follow the procedures in After Working Inside Your Computer. Related Links Removing The Front Thermal Sensor Removing The System Fan 1. Follow the procedures in Before Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 25
    6. Slide the four grommets inward and through the slots in the front of the computer. 7. Lift and remove the system fan out of the computer. 8. Pry up and remove the four grommets from the system fan. Related Links Installing The System Fan 25
  • Dell OptiPlex 3010 | Owners Manual - Page 26
    clips. 4. Connect the system-fan cable to the system board. 5. Install the front bezel. 6. Install the cover. 7. Follow the procedures in After Working Inside Your Computer. Related Links Removing The System Fan Removing The Input/Output Panel 1. Follow the procedures in Before Working Inside Your
  • Dell OptiPlex 3010 | Owners Manual - Page 27
    Input/Output panel into the slot on the chassis front. 2. Slide the Input/Output panel towards the left of the computer to secure to the chassis. Your Computer. Related Links Removing The Input/Output Panel Removing The Power Supply 1. Follow the procedures in Before Working Inside Your Computer. 2.
  • Dell OptiPlex 3010 | Owners Manual - Page 28
    5. Unthread the 4-pin power cable from the chassis clips. 6. Disconnect the 24-pin power cable from the system board. 7. Unthread the 24-pin power cable from the chassis clip. 8. Remove the screws that secure the power supply to the back of the computer. 28
  • Dell OptiPlex 3010 | Owners Manual - Page 29
    9. Push in on the blue release tab beside the power supply, and slide the power towards the front of the computer. 10. Lift the power supply out of the computer. Related Links Installing The Power Supply Installing The Power Supply 1. Place the power supply in the chassis and slide towards the back
  • Dell OptiPlex 3010 | Owners Manual - Page 30
    Related Links Removing The Power Supply Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the cover. 3. Remove the front bezel. 4. Remove the hard drive. 5. Remove the expansion cards. 6. Remove the heat sink. 7. Disconnect all the cables connected
  • Dell OptiPlex 3010 | Owners Manual - Page 31
    to the system board. 5. Install the heat sink. 6. Install the expansion card. 7. Install the hard drive. 8. Install the front bezel. 9. Install the cover. 10. Follow the procedures in After Working Inside Your Computer. Removing The PSU Thermal Sensor 1. Follow the procedures in Before Working
  • Dell OptiPlex 3010 | Owners Manual - Page 32
    and remove from the chassis. Related Links Installing The PSU Thermal Sensor Installing The PSU Thermal Sensor 1. Secure the thermal sensor to the power supply. 2. Thread the thermal-sensor cable into the chassis clip. 3. Connect the thermal-sensor cable to the system board. 4. Install the cover
  • Dell OptiPlex 3010 | Owners Manual - Page 33
    3 System Setup System Setup This computer offers you the following options: • Access System Setup by pressing • Bring up a one-time boot menu by pressing Press to enter System Setup and make changes to the user-definable settings. If you have trouble entering System Setup using
  • Dell OptiPlex 3010 | Owners Manual - Page 34
    with beep codes. If the BIOS determine the previous boot was unsuccessful, it displays an error message similar to the following: Previous attempts at booting the system have failed at checkpoint ______. For help resolving this problem, please note this checkpoint and contact Dell Technical Support
  • Dell OptiPlex 3010 | Owners Manual - Page 35
    the following information: • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Date, Manufacture Date, and the Express Service Code. • Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM 1 Size, DIMM
  • Dell OptiPlex 3010 | Owners Manual - Page 36
    the integrated USB controller for: • Boot Support • Rear Dual USB Ports • Front USB Ports • Rear Quad USB Ports Allows you to enable or disable the Wi-Fi Radio. Description Allows you to set restricted access to system setup program. This option is not set by default. Displays the current status
  • Dell OptiPlex 3010 | Owners Manual - Page 37
    Option Strong Password Password Configuration Password Bypass Password Changes Computrace Chassis Intrusion CPU XD Support OROM Keyboard Access Admin Setup Lockout Description This option lets you enable or disable strong passwords for the system. Allows you to control the minimum and maximum
  • Dell OptiPlex 3010 | Owners Manual - Page 38
    Mode, all the changes made will be erased and the keys will restore to default settings. Table 5. Performance Option Multi Core Support Intel SpeedStep C States Control Hyper-Thread Control Table 6. Power Management Option AC Recovery Description This field specifies whether the process will have
  • Dell OptiPlex 3010 | Owners Manual - Page 39
    Option Auto On Time Deep Sleep Control Fan Control Override Wake on LAN Table 7. POST Behavior Option Numlock LED Keyboard Errors POST Hotkeys Fast Boot Description • Last State This option is Power Off by default. Sets time to automatically turn on the computer. Time is kept in standard 12-hour
  • Dell OptiPlex 3010 | Owners Manual - Page 40
    Tag SERR Messages Description Displays the Service Tag of your computer. Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. Controls the SERR message mechanism. This option is not set by default. Some graphics cards require that the SERR
  • Dell OptiPlex 3010 | Owners Manual - Page 41
    Option Client IP Client Subnet Mask Client Gateway License Status Table 11. System Logs Option BIOS Events Description NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer". Specifies the static IP address of the
  • Dell OptiPlex 3010 | Owners Manual - Page 42
    42
  • Dell OptiPlex 3010 | Owners Manual - Page 43
    and more accurate. NOTE: The diagnostic lights will blink when the power button is amber or off, and will not blink when it is blue. This has no other significance. Diagnostic Light Patterns LED Power Button Problem Description Troubleshooting Steps LED The computer is either turned off or is
  • Dell OptiPlex 3010 | Owners Manual - Page 44
    with the power supply. Power Button Problem Description Troubleshooting Steps LED Memory modules are detected, but a memory power failure has occurred. • If two or more memory modules are installed, remove the modules, then re-install one module and re-start the computer. If the computer starts
  • Dell OptiPlex 3010 | Owners Manual - Page 45
    normally but the BIOS may be corrupt or missing. Power Button Problem Description Troubleshooting Steps LED A possible system board failure has occurred. Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by
  • Dell OptiPlex 3010 | Owners Manual - Page 46
    and external peripherals, and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. • If the problem persists, the system board is faulty. Power Button Problem Description Troubleshooting Steps LED A possible coin cell battery failure
  • Dell OptiPlex 3010 | Owners Manual - Page 47
    your computer. Power Button Problem Description Troubleshooting Steps Memory modules are detected, but a memory configuration or compatibility error has occurred. • Ensure that no special requirements for memory module/connector placement exist. • Ensure that the memory you are using is supported
  • Dell OptiPlex 3010 | Owners Manual - Page 48
    . Power Button Problem Description Troubleshooting Steps Some other failure has occurred. • Ensure that the display/monitor is plugged into a discrete graphic card. • Ensure that all hard drives and optical drive cables are properly connected to the system board. • If there is an error message
  • Dell OptiPlex 3010 | Owners Manual - Page 49
    the boot sequence is correct for the devices installed on your computer. Beep Codes The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the
  • Dell OptiPlex 3010 | Owners Manual - Page 50
    Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause 50 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-2 NVRAM configuration 3-3-4 Video Memory
  • Dell OptiPlex 3010 | Owners Manual - Page 51
    For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Description The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician Alert! Security
  • Dell OptiPlex 3010 | Owners Manual - Page 52
    computer configuration information may not match the hardware configuration. Diskette read failure Description The floppy disk may be defective or a cable may be loose. If the drive access light the problem. Hard-disk drive configuration error Description The hard drive failed initialization.
  • Dell OptiPlex 3010 | Owners Manual - Page 53
    failed initialization. Invalid configuration information-please run SETUP program Description The computer configuration information does not match the hardware configuration. Invalid Memory configuration, please populate DIMM1 Description DIMM1 slot does not recognize a memory module. The
  • Dell OptiPlex 3010 | Owners Manual - Page 54
    . No boot sector on hard-disk drive Description The computer configuration information in System Setup may be incorrect. No timer tick interrupt Description A chip on the system board might be malfunctioning. Non-system disk or disk error Description The floppy disk in drive A does not have
  • Dell OptiPlex 3010 | Owners Manual - Page 55
    have a bootable operating system installed on it. Insert a bootable floppy disk. Plug and play configuration error Description The computer encountered a problem while trying to configure one or more cards. Read fault Description The operating system cannot read from the floppy or hard drive
  • Dell OptiPlex 3010 | Owners Manual - Page 56
    ] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell. Description During initial startup, the drive detected possible error conditions. When your computer finishes booting
  • Dell OptiPlex 3010 | Owners Manual - Page 57
    Cache • Intel Core i3 series • Intel Core i5 series up to 8 MB cache depending on processor type Memory Type Speed Connectors Capacity Minimum Memory Maximum memory DDR3 1333 MHz two DIMM slots 1 GB, 2 GB, and 4 GB 1 GB 8 GB Video Video type: Integrated Discrete Intel HD graphics 2000 • AMD
  • Dell OptiPlex 3010 | Owners Manual - Page 58
    Video Video memory: Integrated Discrete Audio Integrated Network Integrated Expansion Bus Bus Type Bus Speed: Cards PCI Express x1 Mini-Tower Desktop Small Form Factor PCI-Express x16 Mini-Tower Desktop Small Form Factor Drives Externally Accessible (5.25-inch drive bays) Mini-Tower Desktop Small
  • Dell OptiPlex 3010 | Owners Manual - Page 59
    Front Panel: 2 Back Panel: 6 15-pin VGA connector, 19-pin HDMI connector NOTE: Available video connectors may vary based on the graphics card selected. System Board Connectors PCI Express x1 data width (maximum) - one PCI Express lane Mini-Tower, Desktop three 36-pin connector Small Form Factor
  • Dell OptiPlex 3010 | Owners Manual - Page 60
    light - Blinking blue light indicates that the computer is reading data from or writing data to the hard drive. Four lights located on the front panel of the computer. For more information on the diagnostic lights, see the Service Manual at support.dell.com/manuals. Green light - The power supply
  • Dell OptiPlex 3010 | Owners Manual - Page 61
    by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective. AC power must be connected during this test. Power Mini-Tower Desktop Small Form Factor Coin-cell battery Wattage
  • Dell OptiPlex 3010 | Owners Manual - Page 62
    62
  • Dell OptiPlex 3010 | Owners Manual - Page 63
    options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Dell OptiPlex 3010 Desktop
Owner's Manual
Regulatory Model: D07D
Regulatory Type: D07D001