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Dell OptiPlex 3010 Owners Manual - Page 44

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Problem Description Troubleshooting Steps LED A possible system board failure has occurred. Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. Power Button Problem Description Troubleshooting Steps LED A possible system board, power supply, or peripheral failure has occurred. • Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board. • If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button. If it illuminates, there could be a problem with a peripheral. • If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board. • If the LED still does not illuminate, the problem is with the power supply. Power Button Problem Description Troubleshooting Steps LED Memory modules are detected, but a memory power failure has occurred. • If two or more memory modules are installed, remove the modules, then re-install one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and re-start the computer. • If available, install verified working memory of the same type into your computer. Power Button 44

Section	Page
Dell OptiPlex 3010 Desktop Owner's Manual	3
Working on Your Computer	7
Before Working Inside Your Computer	7
Turning Off Your Computer	8
After Working Inside Your Computer	8
Removing and Installing Components	9
Removing the Cover	9
Installing The Cover	9
Removing the Front Bezel	10
Installing The Front Bezel	10
Removing the Expansion Card	10
Installing The Expansion Card	12
Removing the Optical Drive	12
Installing The Optical Drive	13
Removing the Hard Drive	13
Installing The Hard Drive	15
Removing the Memory	15
Installing The Memory	16
Removing the Chassis Intrusion Switch	16
Installing The Chassis Intrusion Switch	17
Removing The Speaker	17
Installing The Speaker	18
Removing The Heat Sink and Processor	19
Installing The Heat Sink and Processor	20
Removing The Coin-Cell Battery	21
Installing The Coin-Cell Battery	21
Removing The Power-Switch Cable	21
Installing The Power-Switch Cable	22
Removing The Front Thermal Sensor	23
Installing The Front Thermal Sensor	24
Removing The System Fan	24
Installing The System Fan	26
Removing The Input/Output Panel	26
Installing The Input/Output Panel	27
Removing The Power Supply	27
Installing The Power Supply	29
Removing the System Board	30
Installing the System Board	31
Removing The PSU Thermal Sensor	31
Installing The PSU Thermal Sensor	32
System Setup	33
System Setup	33
Boot Menu	33
Boot Menu Enhancements	33
Timing Key Sequences	34
Beep Codes and Text Error Messages	34
Navigation	34
System Setup Options	35
Troubleshooting	43
Diagnostic LEDs	43
Diagnostic Light Patterns	43
Beep Codes	49
Error Messages	51
Address mark not found	51
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.	51
Alert! Security override Jumper is installed.	51
Attachment failed to respond	51
Bad command or file name	51
Bad error-correction code (ECC) on disk read	51
Controller has failed	52
Data error	52
Decreasing available memory	52
Diskette drive 0 seek failure	52
Diskette read failure	52
Diskette subsystem reset failed	52
Gate A20 failure	52
General failure	52
Hard-disk drive configuration error	52
Hard-disk drive controller failure	53
Hard-disk drive failure	53
Hard-disk drive read failure	53
Invalid configuration information-please run SETUP program	53
Invalid Memory configuration, please populate DIMM1	53
Keyboard failure	53
Memory address line failure at address, read value expecting value	53
Memory allocation error	53
Memory data line failure at address, read value expecting value	53
Memory double word logic failure at address, read value expecting value	54
Memory odd/even logic failure at address, read value expecting value	54
Memory write/read failure at address, read value expecting value	54
Memory size in CMOS invalid	54
Memory tests terminated by keystroke	54
No boot device available	54
No boot sector on hard-disk drive	54
No timer tick interrupt	54
Non-system disk or disk error	54
Not a boot diskette	55
Plug and play configuration error	55
Read fault	55
Requested sector not found	55
Reset failed	55
Sector not found	55
Seek error	55
Shutdown failure	55
Time-of-day clock stopped	55
Time-of-day not set-please run the System Setup program	55
Timer chip counter 2 failed	56
Unexpected interrupt in protected mode	56
WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell.	56
Write fault	56
Write fault on selected drive	56
X:\\ is not accessible. The device is not ready	56
Specifications	57
Specification	57
Contacting Dell	63

Match case Limit results 1 per page

Problem

Description

A possible system board failure has occurred.

Troubleshooting

Steps

Unplug the computer. Allow one minute for the power to drain. Plug the computer into a

working electrical outlet and press the power button.

LED

Power Button

Problem

Description

A possible system board, power supply, or peripheral failure has occurred.

Troubleshooting

Steps

•

Power off computer, leaving the computer plugged in. Press and hold the power supply

test button at the rear of the power supply unit. If the LED next to the switch

illuminates, the problem may be with your system board.

•

If the LED next to the switch does not illuminate, disconnect all internal and external

peripherals, and press and hold the power supply test button. If it illuminates, there

could be a problem with a peripheral.

•

If the LED still does not illuminate, remove the PSU connections from the system board,

then press and hold the power supply button. If it illuminates, there could be a problem

with the system board.

•

If the LED still does not illuminate, the problem is with the power supply.

LED

Power Button

Problem

Description

Memory modules are detected, but a memory power failure has occurred.

Troubleshooting

Steps

•

If two or more memory modules are installed, remove the modules, then re-install one

module and re-start the computer. If the computer starts normally, continue to install

additional memory modules (one at a time) until you have identified a faulty module or

reinstalled all modules without error. If only one memory module is installed, try moving

it to a different DIMM connector and re-start the computer.

•

If available, install verified working memory of the same type into your computer.

LED

Power Button