Dell PowerEdge R830 EMC PowerEdge Servers Troubleshooting Guide - Page 108

Why does the installation wizard stop responding during the Windows OS installation

Get Dell PowerEdge R830 PDF manuals and user guides View all Dell PowerEdge R830 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 108 highlights

NOTE: By default, the USB 3.0 option is disabled. If enabled, the operating system fails to detect the USB devices such as keyboard, mouse, and USB DVD. Windows Server 2008 R2 SP1 supports out-of-box drivers for USB 3.0, and are available at www.dell.com/support. 2. Install the drivers after installing the OS 3. Restart the system. 4. In System Setup, ensure that the USB 3.0 option on the Integrated Device Settings screen is set to Enable. NOTE: Ensure that you first install the drivers, and then restart the system to enter System Setup. Why does the installation wizard stop responding during the Windows OS installation Cause This issue occurs because the Windows 2008 R2 SP1 does not support Secure Boot. Resolution: Before installing Windows 2008 R2 SP1, ensure that the Secure Boot option in System Setup is set to Disable. NOTE: Secure Boot is supported only on Windows 2012, Windows 2012 R2 and Windows 2016 with native storage controller and out-of-box drivers. Secure Boot is supported only in the UEFI mode. Why does Windows OS installation using Lifecycle Controller, on PowerEdge Servers fail at times with an error message Cause This issue occurs when the size of the drivers exceed the temporary storage space provided by the OS. Resolution: Before installing the OS, ensure that there are no add-on devices installed on the system. To avoid removing the hardware manually, you can also disable the PCIe slots in the BIOS configuration utility. Why does Windows Server 2008 R2 SP1 display a blank screen in UEFI mode after installation After installing Windows Server 2008 R2 SP1 in the UEFI mode, either using Lifecycle Controller (LC) or manually, may display a blank screen while booting to the OS. Cause This issue occurs because the Windows Server 2008 R2 does not support Graphics Output Protocol (GOP). Resolution In the BIOS configuration utility, ensure that Load Legacy Option Rom on the Miscellaneous Settings screen is set to Enable. Restart your system and boot to the operating system again. Symptoms Booting to iSCSI or FCoE fails Description When trying to install Windows Server 2012 R2 operating system on an iSCSI or FCOE LUN, you may see a failure either during the operating system installation or at first boot. 108 Troubleshooting operating system issues

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
NOTE:
By default, the USB 3.0 option is disabled. If enabled, the operating system fails to detect the USB devices
such as keyboard, mouse, and USB DVD. Windows Server 2008 R2 SP1 supports out-of-box drivers for USB 3.0, and
are available at
www.dell.com/support
.
2.
Install the drivers after installing the OS
3.
Restart the system.
4.
In
System Setup
, ensure that the USB 3.0 option on the
Integrated Device Settings
screen is set to
Enable
.
NOTE:
Ensure that you first install the drivers, and then restart the system to enter System Setup.
Why does the installation wizard stop responding during the Windows
OS installation
Cause
This issue occurs because the Windows 2008 R2 SP1 does not support Secure Boot.
Resolution:
Before installing Windows 2008 R2 SP1, ensure that the
Secure Boot
option in
System Setup
is set to
Disable
.
NOTE:
Secure Boot is supported only on Windows 2012, Windows 2012 R2 and Windows 2016 with native storage
controller and out-of-box drivers. Secure Boot is supported only in the UEFI mode.
Why does Windows OS installation using Lifecycle Controller, on
PowerEdge Servers fail at times with an error message
Cause
This issue occurs when the size of the drivers exceed the temporary storage space provided by the OS.
Resolution:
Before installing the OS, ensure that there are no add-on devices installed on the system. To avoid removing the hardware manually, you
can also disable the PCIe slots in the BIOS configuration utility.
Why does Windows Server 2008 R2 SP1 display a blank screen in UEFI
mode after installation
After installing Windows Server 2008 R2 SP1 in the UEFI mode, either using Lifecycle Controller (LC) or manually, may display a blank
screen while booting to the OS.
Cause
This issue occurs because the Windows Server 2008 R2 does not support Graphics Output Protocol (GOP).
Resolution
In the BIOS configuration utility, ensure that Load Legacy Option Rom on the Miscellaneous Settings screen is set to Enable.
Restart your system and boot to the operating system again.
Symptoms
Booting to iSCSI or FCoE fails
Description
When trying to install Windows Server 2012 R2 operating system on an iSCSI or FCOE LUN, you may see a failure either during the
operating system installation or at first boot.
108
Troubleshooting operating system issues