Dell PowerEdge R830 EMC PowerEdge Servers Troubleshooting Guide - Page 29

The Network Ethernet device, Running diagnostics

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Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0415 Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable involved in 1. Update to the latest BIOS the error (LCD LVDS CABLE for version. example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. 2. 3. Turn off your system and reconnect the cable, jumper, or connection indicated in the error message. Replace damaged cables or devices. 4. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Please check nothing is obstructing the fan. 1. Update to the latest BIOS version. 2. Check your system for any obstructions to the air vents or cooling fan. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0512 Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor, or cooling fan. Please check everything is firmly seated. 1. Update to the latest BIOS version. 2. Check for any loose connections, any obstructed air vents, and for any other signs of overheating. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Update to the latest BIOS/ may be faulty. Depending on the Firmware versions. system, this may be on the motherboard, an adapter, or a daughter card. Errors include Register test failed or Packet loopback test failed. 2. Check for any loose connections or any bent pins in the connectors. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Network [d] - Driver The Network (Ethernet) device version [x] outdated. Version [x] Firmware may be out of date. or newer required for "[s]" 1. Update to the latest BIOS/ Firmware versions. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-8001 BIOS - No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support Running diagnostics 29

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Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
5.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0415
Cables - Check the following
cables, jumper, connection, or
sensors: [s]
Normally, the cable involved in
the error (LCD LVDS CABLE for
example) is indicated in the error
message. Reseat the cable
connection and inspect the
cable and connections for
damage.
1.
Update to the latest BIOS
version.
2.
Turn off your system and
reconnect the cable, jumper,
or connection indicated in
the error message.
3.
Replace damaged cables or
devices.
4.
Repeat the PSA diagnostics.
5.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0511
Fan - the (s) fan failed to
respond correctly
The cooling fan is not
responding to the diagnostics
tool. Please check nothing is
obstructing the fan.
1.
Update to the latest BIOS
version.
2.
Check your system for any
obstructions to the air vents
or cooling fan.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0512
Fan - the (s) fan is running
faster than expected.
This could be an issue with the
system board, temperature
sensor, or cooling fan. Please
check everything is firmly
seated.
1.
Update to the latest BIOS
version.
2.
Check for any loose
connections, any obstructed
air vents, and for any other
signs of overheating.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0620
Network - Network [d] -
{Vendor supplied error}
The Network (Ethernet) device
may be faulty. Depending on the
system, this may be on the
motherboard, an adapter, or a
daughter card. Errors include
Register test failed
or
Packet loopback test
failed
.
1.
Update to the latest BIOS/
Firmware versions.
2.
Check for any loose
connections or any bent pins
in the connectors.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0621
Network - Network [d] - Driver
version [x] outdated. Version [x]
or newer required for "[s]"
The Network (Ethernet) device
Firmware may be out of date.
1.
Update to the latest BIOS/
Firmware versions.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Technical Support
PSA NA
ePSA 2000-8001
BIOS - No BIOS support for
software interrupt [x]
function[x] [x]
The motherboard BIOS revision
may not be current. Update the
BIOS to the most current
version and the issue should
resolve.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
Running diagnostics
29