Dell PowerEdge R830 EMC PowerEdge Servers Troubleshooting Guide - Page 27

The Liquid Crystal Display LCD

Get Dell PowerEdge R830 PDF manuals and user guides View all Dell PowerEdge R830 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 27 highlights

Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps and if the screens appear normal, click Yes PSA 1000-0326 ePSA 2000-0326 LCD panel - unable to turn lamp on or off The backlight lamp was not able 1. Update to the latest BIOS. to be turned on or off during the diagnostic testing 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Technical Support PSA NA ePSA 2000-0327 LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) 1. Update to the latest BIOS. panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0328 LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics. 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your LCD cable. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0331 Video controller - no video controller detected The system is not detecting the graphics adapter. If you are using a desktop system and if a PCIe expansion card is installed, reseat the card and reconnect any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic. 1. Update to the latest BIOS version. 2. Desktop: Turn off your computer and if equipped with PCIe expansion card, reseat the card. 3. Reconnect your LCD cable. 4. Repeat the PSA diagnostics.. 5. If failure continues,, contact Dell Technical Support PSA NA ePSA 2000-0332 Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Please reset the system memory and update the BIOS to most current version. 1. Update to the latest BIOS version. 2. Reseat the system memory 3. Turn off your computer and reconnect your LCD cable. 4. Repeat the PSA diagnostics. 5. If failure continues,, contact Dell Technical Support PSA 1000-0333 ePSA 2000-0333 PSA Video - Graphics test timed out waiting for keyboard response ePSA Video - User provided no input for graphics test PSA diagnostics did not record the user input (Y or N) after the video test. Ensure that you accurately answer queries that are prompted during the diagnostic. 1. Error occurs when a graphics test times out while waiting for you to enter a response. 2. Update to the latest BIOS version. 3. Turn off your computer and reconnect your LCD cable. 4. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support Running diagnostics 27

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
and if the screens appear
normal, click Yes
PSA 1000-0326
ePSA 2000-0326
LCD panel - unable to turn lamp
on or off
The backlight lamp was not able
to be turned on or off during the
diagnostic testing
1.
Update to the latest BIOS.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Technical Support
PSA NA
ePSA 2000-0327
LCD panel - unable to use BIOS
interface
The Liquid Crystal Display (LCD)
panel does not display the BIOS
screen correctly and the BIOS
screen is not visible on the LCD.
1.
Update to the latest BIOS.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0328
LCD panel - unable to detect
variance in ambient light sensor
The Ambient light sensor that
automatically dims the LCD in
low light did not respond during
the diagnostics.
1.
Update to the latest BIOS
version.
2.
Turn off your computer and
reconnect your LCD cable.
3.
Repeat the PSA diagnostics.
4.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0331
Video controller - no video
controller detected
The system is not detecting the
graphics adapter. If you are
using a desktop system and if a
PCIe expansion card is installed,
reseat the card and reconnect
any internal power connections
to the card. Then reconnect the
video cable and repeat the PSA
diagnostic.
1.
Update to the latest BIOS
version.
2.
Desktop: Turn off your
computer and if equipped
with PCIe expansion card,
reseat the card.
3.
Reconnect your LCD cable.
4.
Repeat the PSA
diagnostics..
5.
If failure continues,, contact
Dell Technical Support
PSA NA
ePSA 2000-0332
Video memory - Video memory
integrity test discrepancy
PSA diagnostics detected a
video memory failure. Please
reset the system memory and
update the BIOS to most
current version.
1.
Update to the latest BIOS
version.
2.
Reseat the system memory
3.
Turn off your computer and
reconnect your LCD cable.
4.
Repeat the PSA diagnostics.
5.
If failure continues,, contact
Dell Technical Support
PSA 1000-0333
ePSA 2000-0333
PSA Video - Graphics test timed
out waiting for keyboard
response
ePSA Video - User provided no
input for graphics test
PSA diagnostics did not record
the user input (Y or N) after the
video test. Ensure that you
accurately answer queries that
are prompted during the
diagnostic.
1.
Error occurs when a
graphics test times out while
waiting for you to enter a
response.
2.
Update to the latest BIOS
version.
3.
Turn off your computer and
reconnect your LCD cable.
4.
Repeat the PSA diagnostics.
5.
If failure continues, contact
Dell Technical Support
Running diagnostics
27