Dell PowerEdge R830 EMC PowerEdge Servers Troubleshooting Guide - Page 23

PSA System board - Interval, Dell Technical Support

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Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA 1000-0213 System board - CMOS battery failure detected ePSA 2000-0213 (Not used with UEFI BIOS) An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is a easily replaceable watch size battery, some portable systems may have a replaceable battery too. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. Remove and replace your CMOS battery. 4. If failure continues, contact Dell Technical Support PSA 1000-0221 PSA System board - Interval timer Channel 0 (mode 0) is not ePSA 2000-0221 (Not used with generating interrupts UEFI BIOS) ePSA Timer - Interval timer not functional An error occurred during the 1. Update to the latest BIOS tests that may involve the main version. system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the 2. 3. 4. Reseat the CMOS battery. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0222 ePSA 2000-0222 (Not used with UEFI BIOS) PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts ePSA Timer - Interval timer not functional An error occurred during the 1. Update to the latest BIOS tests that may involve the main version. system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0223 ePSA 2000-0223 (Not used with UEFI BIOS) System board - Timer - Interval timer initial clock output level incorrect An error occurred during the 1. Update to the latest BIOS tests that may involve the main version. system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0224 ePSA 2000-0224 (Not used with UEFI BIOS) System board - Interval timer had wrong time period in mode An error occurred during the 1. Update to the latest BIOS tests that may involve the main version. system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0231 System board - Failure in Interval timer in mode ePSA 2000-0231 (Not used with UEFI BIOS) An error occurred during the 1. Update to the latest BIOS tests that may involve the main version. system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If 2. 3. Repeat the PSA diagnostics If failure continues, contact Dell Technical Support diagnostics fail again after the BIOS is current, contact Running diagnostics 23

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Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
PSA 1000-0213
ePSA 2000-0213 (Not used with
UEFI BIOS)
System board - CMOS battery
failure detected
An error occurred during the
tests
involving the CMOS
battery (This maintains all the
settings in the BIOS when there
is no power to the system) On
desktop systems this is a easily
replaceable watch size battery,
some portable systems may
have a replaceable battery too.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
Remove and replace your
CMOS battery.
4.
If failure continues, contact
Dell Technical Support
PSA 1000-0221
ePSA 2000-0221 (Not used with
UEFI BIOS)
PSA System board - Interval
timer Channel 0 (mode 0) is not
generating interrupts
ePSA Timer - Interval timer not
functional
An error occurred during the
tests that may involve the main
system board of the system. If a
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
1.
Update to the latest BIOS
version.
2.
Reseat the CMOS battery.
3.
Repeat the PSA diagnostics
4.
If failure continues, contact
Dell Technical Support
PSA 1000-0222
ePSA 2000-0222 (Not used
with UEFI BIOS)
PSA System board - Interval
timer Channel 0 (mode 0) is not
generating interrupts
ePSA Timer - Interval timer not
functional
An error occurred during the
tests that may involve the main
system board of the system. If a
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA 1000-0223
ePSA 2000-0223 (Not used
with UEFI BIOS)
System board - Timer - Interval
timer initial clock output level
incorrect
An error occurred during the
tests that may involve the main
system board of the system. If a
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA 1000-0224
ePSA 2000-0224 (Not used
with UEFI BIOS)
System board - Interval timer
had wrong time period in mode
An error occurred during the
tests that may involve the main
system board of the system. If a
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA 1000-0231
ePSA 2000-0231 (Not used with
UEFI BIOS)
System board - Failure in
Interval timer in mode
An error occurred during the
tests that may involve the main
system board of the system. If a
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
Running diagnostics
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