Dell PowerEdge R830 EMC PowerEdge Servers Troubleshooting Guide - Page 25

board, Daughter Card - motherboard

Get Dell PowerEdge R830 PDF manuals and user guides View all Dell PowerEdge R830 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 25 highlights

Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps ePSA 2000-0242 (Not used with UEFI BIOS) ePSA- System board - Interrupt controller - IRQ (d) - %s not detected memory error is detected, try 2. Repeat the PSA diagnostics memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the 3. If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to resolve the problem. PSA NA ePSA 2000-0243 System board - USB device, IO board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - USB device An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device. 1. Update to the latest BIOS version 2. Repeat the PSA diagnostics 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0245 System board - USB device An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0251 Event Log - the log contains failing records. This relates to BIOS events in servers only. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. PSA NA ePSA 2000-0261 System board - Data errors. Multiple memory DIMMs failed, presumed to be caused by motherboard issues. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0313 Touchpad - pointing stick/ touchpad not detected The mouse, touchpad, or trackstick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled. 1. Update to the latest BIOS version. 2. If your mouse, touchpad, or pointing stick is disconnected, reconnect it. 3. For laptops, make sure that your touchpad is active. 4. If failure continues, contact Dell Technical Support Running diagnostics 25

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message
Description
Steps
ePSA 2000-0242 (Not used
with UEFI BIOS)
ePSA- System board - Interrupt
controller - IRQ (d) - %s not
detected
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0243
System board - USB device, IO
board, Daughter Card
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0244
System board - USB device
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1.
Update to the latest BIOS
version
2.
Repeat the PSA diagnostics
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0245
System board - USB device
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0251
Event Log - the log contains
failing records.
This relates to BIOS events in
servers only.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
PSA NA
ePSA 2000-0261
System board - Data errors.
Multiple memory DIMMs failed,
presumed to be caused by
motherboard issues.
1.
Update to the latest BIOS
version.
2.
Repeat the PSA diagnostics.
3.
If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0313
Touchpad - pointing stick/
touchpad not detected
The mouse, touchpad, or
trackstick is not being detected
by the diagnostic tools. Power
the system off, reseat any cable
connection and check the BIOS
to ensure that the touchpad or
mouse has not been disabled.
1.
Update to the latest BIOS
version.
2.
If your mouse, touchpad, or
pointing stick is
disconnected, reconnect it.
3.
For laptops, make sure that
your touchpad is active.
4.
If failure continues, contact
Dell Technical Support
Running diagnostics
25