Dell PowerStore 1200T EMC PowerStore Planning Guide - Page 18

4 Support Connectivity This chapter includes the following topics: Topics: • Operational description of Support Connectivity • Support Connectivity options • Support Connectivity using the Secure Connect Gateway option • Support Connectivity using the Connect Directly option • Requirements for Support Connectivity using the Secure Connect Gateway • Requirements for Support Connectivity using Connect Directly • Configuring Support Connectivity • Configure the initial setup of Support Connectivity • Manage Support Connectivity settings • CloudIQ • Cybersecurity Operational description of Support Connectivity The following features are available with a warranty or ProSupport Enterprise Suite coverage: NOTE: Secure Remote Services and SupportAssist Enterprise capabilities are now part of secure connect gateway. ● Proactive, automated issue detection, case creation and notification ● Accelerated issue resolution with remote support and secure, two-way communication between your service provider and your storage environment ● Analytics-based recommendations for support and services NOTE: It is strongly recommended that you enable Support Connectivity to accelerate problem diagnosis, perform troubleshooting, and help speed time to resolution. If you do not enable Support Connectivity, you may need to collect appliance information manually to assist your service provider with troubleshooting and resolving problems with your appliance. Also, Support Connectivity must be enabled on the appliance for data to be sent to CloudIQ and to enable use of the Cybersecurity application. Support Connectivity and security Support Connectivity employs multiple security layers throughout each step in the remote connectivity process to ensure that you and your service provider can use the solution with confidence: ● All notifications sent to your service provider originate from your site - never from an outside source - and are kept secure through the use of Advanced Encryption Standard (AES)-256 bit encryption. ● IP-based architecture integrates with your existing infrastructure and maintains the security of your environment. ● Communications between your site and your service provider are bilaterally authenticated using RSA® digital certificates. ● Supports TLS 1.2 ● Only authorized service providers verified through two-factor authentication can download the digital certificates needed to view a notification from your site. Support Connectivity management You can manage Support Connectivity using the PowerStore Manager or the REST API. You can enable or disable the service and provide the relevant information necessary for the Support Connectivity options you select. 18 Support Connectivity