Dell PowerStore 1200T EMC PowerStore Planning Guide - Page 21

Requirements for Support Connectivity using Connect Directly The following requirement is applicable to the Connect Directly Support Connectivity implementation: ● Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to your support provider. Failure to open port 8443 results in significant performance impact (30-45 percent). Failure to open both ports may result in a delay in resolving issues with the end device. Also, if the connection uses a Proxy server, port 3128 is the default used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the storage system and the Proxy server. If the default or user-specified port is closed, communication with the storage system through the port will be unavailable. Configuring Support Connectivity Configure Support Connectivity for an appliance by using any of the following means: ● Initial Configuration wizard - A user interface that walks you through the initial set up of PowerStore Manager and prepares the system for use. ● Support Connectivity - A settings page that you can access from the PowerStore Manager (click Settings and under Support select Support Connectivity). ● REST API server - Application interface that can receive REST API requests to configure Support Connectivity settings. For more information about the REST API, see the PowerStore REST API Reference Guide. To determine the status of Support Connectivity, click Settings and under Support select Support Connectivity in the PowerStore Manager. Configure the initial setup of Support Connectivity Prerequisites When configuring Support Connectivity, if your firewall is configured to inspect TLS certificates for the purpose of verification, the associated Certificate Authority certificate files must be added to your firewall's list of trusted authorities. The following required certificate files can be downloaded using the respective links: ● DellSecureRemoteServicesRootCA.crt from http://esrs-crl.emc.com/DellSecureRemoteServicesRootCA.crt ● ESRS2CA.cer from http://esrs-crl.emc.com/ESRS2CA.crt About this task NOTE: Do not use this procedure if the feature has been initially configured and the associated End User License Agreement (EULA) has been accepted. To configure the initial setup of Support Connectivity using PowerStore Manager, do the following: NOTE: With PowerStore OS 2.1 and later releases, this feature cannot be enabled unless the Primary Contact information with the required values is provided under Support Contacts. Also, after a successful non-disruptive upgrade, you must either refresh or close and reopen your browser tab to see and use the new functionality; otherwise, you will still see and use the older functionality. Steps 1. Click Settings and under Support select Support Connectivity. The Support Connectivity page appears with Support Contacts selected. 2. Type in the required information. NOTE: The First Name and Last Name of the Primary Contact are mandatory, as well as the Email or Phone (at least one is required) of the Primary Contact. Providing information for the Secondary Contact is optional. Your Support Connectivity contact information is critical for quick response to support issues and must be accurate and Support Connectivity 21