Dell PowerStore 1200T EMC PowerStore Planning Guide - Page 23

About this task You can change the Support Contacts and Connection Type configuration settings, view the status of the feature, test the connection to your service provider, and send a test alert to your service provider. Steps 1. In PowerStore Manager, select Settings and, under Support, select Support Connectivity. The Support Connectivity page appears. 2. To modify the configuration settings of Support Connectivity, do one or more of the following actions as needed: NOTE: You must click Apply before you can navigate from either Support Contacts or Connection Type after changes have been made under either tab; otherwise, a prompt appears asking whether to cancel the navigation move or to discard the information that you typed in. ● Change or delete the information for the Primary Contact or Secondary Contact, or both. NOTE: With PowerStore OS 2.1. and later releases, this feature cannot be enabled unless the Primary Contact information with the required values is provided. Also, the Primary Contact information can only be deleted when the feature is disabled. The First Name and Last Name of the Primary Contact are mandatory, as well as the Email or Phone (at least one is required) of the Primary Contact. Providing information for the Secondary Contact is optional. Your Support Connectivity contact information is critical for quick response to support issues and must be accurate and current. Also, you can view the Privacy Policy and the Telemetry Notice by selecting the related link in the Support Contacts introductory text. ● Click the Enabled/Disabled control to enable or disable Support Connectivity. NOTE: The connection status will not change until after you click Apply. ● Change the Connection Type option you intend to use and provide any related information that is required. ○ For the Connect via Secure Connect Gateway option: ￭ Specify the IP address of each gateway server, the primary server and, if available, the backup server. NOTE: Each gateway server must be up and running before you configure your appliance to use it. ￭ If the port that will be used to connect to the gateway server is different than the default (9443), use the controls to select the number of the port that will be used in your network. ○ For the Connect Directly option: ￭ If your network connection uses a proxy server, specify the IP address of the proxy server. NOTE: The proxy server must be up and running before you configure your appliance to use it. ￭ Use the controls to select the number of the port that will be used to connect to the proxy server in your network. NOTE: Port 3128 is the default used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the storage system and a Proxy server. If the default or user-specified port is closed, communication with the storage system through the port will be unavailable. ● For the Connect via Secure Connect Gateway option, select Test Connection for the configured gateway servers to check the status of the connection to the gateway servers. NOTE: If the connectivity status appears to remain as Transitioning and does not change after several minutes (the time it should take to test connectivity), contact your service provider. ● Send a test alert to your service provider to ensure end-to-end connectivity. ● Change the Connect to CloudIQ setting. NOTE: To send files to CloudIQ and be able to use the Cybersecurity application, select the checkbox; otherwise, clear the checkbox. ● Change the setting for Remote Support. NOTE: If you want to allow support engineers authorized by your service provider to securely troubleshoot your system, select the checkbox; otherwise, clear the checkbox. 3. Select Apply to retain the Support Connectivity configuration information. CloudIQ NOTE: Support Connectivity must be enabled on the appliance to connect and send data to CloudIQ. Support Connectivity 23