Dell PowerStore 1200T EMC PowerStore Planning Guide - Page 22

Manage Support Connectivity settings

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current. Also, you can view the Privacy Policy and the Telemetry Notice by selecting the related link in the Support Contacts introductory text. 3. Click Apply to save the information. NOTE: You must click Apply before you can navigate from Support Contacts and select Connection Type; otherwise, a prompt appears asking whether to cancel the navigation move or to discard the information that you typed in. 4. Select Connection Type. NOTE: When the initial set up of Support Connectivity has not been configured, the status is shown as Disabled. 5. Click the Enabled/Disabled control to begin enabling Support Connectivity. The End User License Agreement (EULA) appears. 6. Click Accept to accept the EULA and enable Support Connectivity. Although Support Connectivity can be disabled, it is not recommended. Also, if the EULA is not accepted, Support Connectivity cannot be enabled. The Enabled/Disabled control should move to the right and change its indication to Enabled. However, the connection status will not change until after you enter the necessary configuration information and click Apply. 7. Select the Type of Support Connectivity option you intend to use from the list. 8. Depending on which type of Support Connectivity option you select, do one of the following: ● For the Connect via Secure Connect Gateway option: ○ Specify the IP address of each gateway server, the primary server and, if available, the backup server. NOTE: Each gateway server must be up and running before you configure your appliance to use it. ○ If the port that will be used to connect to the gateway server is different than the default (9443), use the controls to select the number of the port that will be used in your network. ● For the Connect Directly option: ○ If your network connection uses a proxy server, specify the IP address of the proxy server. NOTE: The proxy server must be up and running before you configure your appliance to use it. ○ Use the controls to select the number of the port that will be used to connect to the proxy server in your network. NOTE: Port 3128 is the default used when the port is not specified and Support Connectivity is enabled with Connect Directly and a firewall is employed between the appliance and a Proxy server. If the default or user-specified port is closed, communication with the appliance through the port will be unavailable. 9. Depending on which type of Support Connectivity option you select, do one of the following: ● For the Connect Directly option, go to the next step. ● For the Connect via Secure Connect Gateway option, select Test Connection for each configured gateway server to check the status of the connection to the gateway server. NOTE: If the connectivity status appears to remain as Transitioning and does not change after several minutes (the time it should take to test connectivity), contact your service provider. 10. The Connect to CloudIQ checkbox is selected by default; if you do not want to send files to CloudIQ and be able to use the Cybersecurity application, clear the checkbox; otherwise, leave the checkbox selected. 11. The Remote Support checkbox is selected by default; if you do not want to allow support engineers authorized by your service provider to securely troubleshoot your system, clear the checkbox; otherwise, leave the checkbox selected. 12. Select Send Test Alert to send a test alert to your service provider to ensure end-to-end connectivity. 13. Select Apply to retain the Support Connectivity configuration information. Manage Support Connectivity settings Prerequisites Support Connectivity has been initially configured and the associated End User License Agreement (EULA) has been accepted. 22 Support Connectivity

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current. Also, you can view the
Privacy Policy
and the
Telemetry Notice
by selecting the related link in the
Support
Contacts
introductory text.
3.
Click
Apply
to save the information.
NOTE:
You must click
Apply
before you can navigate from
Support Contacts
and select
Connection Type
;
otherwise, a prompt appears asking whether to cancel the navigation move or to discard the information that you
typed in.
4.
Select
Connection Type
.
NOTE:
When the initial set up of Support Connectivity has not been configured, the status is shown as Disabled.
5.
Click the
Enabled/Disabled
control to begin enabling Support Connectivity.
The End User License Agreement (EULA) appears.
6.
Click
Accept
to accept the EULA and enable Support Connectivity.
Although Support Connectivity can be disabled, it is not recommended. Also, if the EULA is not accepted, Support
Connectivity cannot be enabled.
The
Enabled/Disabled
control should move to the right and change its indication to
Enabled
. However, the connection
status will not change until after you enter the necessary configuration information and click
Apply
.
7.
Select the
Type
of Support Connectivity option you intend to use from the list.
8.
Depending on which type of Support Connectivity option you select, do one of the following:
●
For the
Connect via Secure Connect Gateway
option:
○
Specify the IP address of each gateway server, the primary server and, if available, the backup server.
NOTE:
Each gateway server must be up and running before you configure your appliance to use it.
○
If the port that will be used to connect to the gateway server is different than the default (9443), use the controls to
select the number of the port that will be used in your network.
●
For the
Connect Directly
option:
○
If your network connection uses a proxy server, specify the IP address of the proxy server.
NOTE:
The proxy server must be up and running before you configure your appliance to use it.
○
Use the controls to select the number of the port that will be used to connect to the proxy server in your network.
NOTE:
Port 3128 is the default used when the port is not specified and Support Connectivity is enabled with
Connect Directly
and a firewall is employed between the appliance and a Proxy server. If the default or
user-specified port is closed, communication with the appliance through the port will be unavailable.
9.
Depending on which type of Support Connectivity option you select, do one of the following:
●
For the
Connect Directly
option, go to the next step.
●
For the
Connect via Secure Connect Gateway
option, select
Test Connection
for each configured gateway server to
check the status of the connection to the gateway server.
NOTE:
If the connectivity status appears to remain as
Transitioning
and does not change after several minutes
(the time it should take to test connectivity), contact your service provider.
10.
The
Connect to CloudIQ
checkbox is selected by default; if you do not want to send files to CloudIQ and be able to use the
Cybersecurity application, clear the checkbox; otherwise, leave the checkbox selected.
11.
The
Remote Support
checkbox is selected by default; if you do not want to allow support engineers authorized by your
service provider to securely troubleshoot your system, clear the checkbox; otherwise, leave the checkbox selected.
12.
Select
Send Test Alert
to send a test alert to your service provider to ensure end-to-end connectivity.
13.
Select
Apply
to retain the Support Connectivity configuration information.
Manage Support Connectivity settings
Prerequisites
Support Connectivity has been initially configured and the associated End User License Agreement (EULA) has been accepted.
22
Support Connectivity