Dell PowerVault MD3220i Owner's Manual - Page 230

Collecting the Physical Disk Data

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WARNING: Use this option only under the guidance of your Technical Support representative. To automatically collect the support bundle data: 1 In the AMW, select Advanced Troubleshooting Support Data Automatic Settings. 2 Select Automatically collect support data for critical events. 3 To change the location of the saved support bundle, click Change. The Change Folder Location window is displayed, navigate to the relevant folder and click OK. 4 To reset the default location, click Reset. 5 Click OK. Collecting the Physical Disk Data You can use the Collect Physical Disk Data option to collect log sense data from all the physical disks on your storage array. Log sense data consists of statistical information that is maintained by each of the physical disks in your storage array. Your Technical Support representative can use this information to analyze the performance of your physical disks and for troubleshooting problems that might exist. WARNING: Use this option only under the guidance of your Technical Support representative. To collect physical disk data: 1 In the AMW, select Advanced Troubleshooting Collect Physical Disk Data. The Collect Physical Disk Data window is displayed. 2 Enter a name for the physical disk data filename in Specify filename or click Browse to navigate to a previously saved file to overwrite an existing file. The suffix *.bin is added to the file automatically if you do not specify a suffix for the file. 3 Click Start. 230 Troubleshooting: Your Storage Array Software

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230
Troubleshooting: Your Storage Array Software
WARNING:
Use this option only under the guidance of your Technical Support
representative.
To automatically collect the support bundle data:
1
In the AMW, select
Advanced
Troubleshooting
Support Data
Automatic Settings
.
2
Select
Automatically collect support data for critical events
.
3
To change the location of the saved support bundle, click
Change
.
The
Change Folder Location
window is displayed, navigate to the relevant
folder and click
OK
.
4
To reset the default location, click
Reset
.
5
Click
OK
.
Collecting the Physical Disk Data
You can use the Collect Physical Disk Data option to collect log sense data
from all the physical disks on your storage array.
Log sense data consists of statistical information that is maintained by each
of the physical disks in your storage array. Your Technical Support
representative can use this information to analyze the performance of your
physical disks and for troubleshooting problems that might exist.
WARNING:
Use this option only under the guidance of your Technical Support
representative.
To collect physical disk data:
1
In the AMW, select
Advanced
Troubleshooting
Collect Physical Disk
Data
.
The
Collect Physical Disk Data
window is displayed.
2
Enter a name for the physical disk data filename in
Specify filename
or
click
Browse
to navigate to a previously saved file to overwrite an existing
file.
The suffix *.bin is added to the file automatically if you do not specify a
suffix for the file.
3
Click
Start.