Dell U2417HWI User Guide - Page 74

Wireless Connection Problems

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Wireless Connection Problems Specific Symptoms Wireless Screencast is not working What You Experience No network name (SSID) of your wireless monitor found No connection from the wireless monitor Possible Solutions • Ensure that your device has an active Wi-Fi connection. • Check whether your device and wireless monitor use the same Wi-Fi channel (for more information, see Band Selection). • Ensure that you have upgraded the operating system and Wi-Fi driver the latest version. • Ensure that the Dell Wireless Monitor software or app has been installed and updated to the latest version. • Restart the wireless monitor. • Remove the device that was connected from the list and then reconnect it. • Ensure that you have upgraded the operating system and Wi-Fi driver the latest version. • Ensure that the Dell Wireless Monitor software or app has been installed and updated to the latest version. 74 | Troubleshooting

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Specific
Symptoms
What You
Experience
Possible Solutions
Wireless
Screencast is
not working
No network
name (SSID) of
your wireless
monitor found
•
Ensure that your device has an active Wi-Fi connection.
•
Check whether your device and wireless monitor use the
same Wi-Fi channel (for more information, see
Band
Selection
).
•
Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
•
Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
No connection
from the wireless
monitor
•
Restart the wireless monitor.
•
Remove the device that was connected from the list and
then reconnect it.
•
Ensure that you have upgraded the operating system and
Wi-Fi driver the latest version.
•
Ensure that the Dell Wireless Monitor software or app has
been installed and updated to the latest version.
74
|
Troubleshooting
Wireless Connection Problems