Dell U3014 Dell™ U3014 Flat Panel Monitor - Page 66

Factory Settings, Color Setting Mode, Graphics, Video, nput Color Format, PC RGB, YPbPr - issues

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Brightness Problems Geometric Distortion Horizontal/Vertical Lines Picture too dim or too bright Screen not centered correctly Screen has one or more lines Synchronization Problems Screen is scrambled or appears torn Safety Related Issues Intermittent Problems Missing Color Wrong Color Visible signs of smoke or sparks Monitor malfunctions On & Off Picture missing color Picture color not good Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Reset the monitor to Factory Settings. Adjust brightness & contrast controls via OSD. Reset the monitor to Factory Settings. Reset the monitor to Factory Settings. Perform monitor self-test feature check and determine if these lines are also in self-test mode. Check for bent or broken pins in the video cable connector. Run the built-in diagnostics. If you're using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor). Check for loose connection. Unplug & reconnect if required. Reset the monitor to Factory Settings. Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode. If you're using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with the monitor). Check for loose connection. Unplug & reconnect if required. Do not perform any troubleshooting steps. Contact Dell immediately. Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Reset the monitor to Factory Settings. Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Perform monitor self-test feature check. Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Check for bent or broken pins in the video cable connector. Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned Off. Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. Run the built-in diagnostics. Use the Power Management feature to turn Off the monitor at all times when not in use (for more information, see Power Management Modes). Alternatively, use a dynamically changing screensaver.

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Brightness Problems
Picture too dim or too bright
Reset the monitor to
Factory Settings
.
Adjust brightness & contrast controls via OSD.
Geometric Distortion
Screen not centered correctly
Reset the monitor to
Factory Settings
.
Horizontal/Vertical Lines
Screen has one or more lines
Reset the monitor to
Factory Settings
.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with
the monitor).
Check for loose connection. Unplug & reconnect if required.
Synchronization Problems
Screen is scrambled or appears torn
Reset the monitor to
Factory Settings
.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the
safe mode
.
If you’re using DVI connection, ensure that a Dual Link DVI cable is used (Supplied together with
the monitor).
Check for loose connection. Unplug & reconnect if required.
Safety Related Issues
Visible signs of smoke or sparks
Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent Problems
Monitor malfunctions On & Off
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to
Factory Settings
.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Picture missing color
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Wrong Color
Picture color not good
Change the
Color Setting Mode
in the
Color Settings
OSD to
Graphics
or
Video
depending on the
application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color
Management is turned Off.
Change the I
nput Color Format
to
PC RGB
or
YPbPr
in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static image
left on the monitor for a long period
of time
Faint shadow from the static image
displayed appears on the screen
Use the
Power Management
feature to turn Off the monitor at all times when not in use
(for more
information, see
Power Management Modes
).
Alternatively, use a dynamically changing screensaver.