Dell U3014 Dell™ U3014 Flat Panel Monitor - Page 67

Product Specific Problems, Universal Serial Bus USB Specific Problems, Specific Symptoms - usb 3 0 not working

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Product Specific Problems Specific Symptoms Screen image is too small What You Experience Image is centered on screen, but does not fill entire viewing area Cannot adjust the monitor with the OSD does not appear on the screen buttons on the front panel No Input Signal when user controls No picture, the LED light is white. are pressed The picture does not fill the entire screen. The picture cannot fill the height or width of the screen No image when using DP connection Black screen to the PC Possible Solutions Check the Scaling Ratio setting in Image Setting OSD. Reset the monitor to Factory Settings. Turn Off the monitor, unplug the power cord, plug back, and then turn on the monitor. Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock. See Menu Lock. Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player. Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics. Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest Graphics Card driver. Some DP 1.1a Graphics Card cannot support DP 1.2 monitors. Change the monitor DP setting to match yourGraphics Card by following instruction found in section "Connecting the Monitor For DP MST Function". Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all Possible Solutions Check that your monitor is turned On. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch Off and then turn On the monitor again. Reboot the computer. Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. Check that your computer is USB 3.0 compatible. Some computers have both USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Reboot the computer.

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Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen, but does
not fill entire viewing area
Check the
Scaling Ratio
setting in
Image Setting OSD
.
Reset the monitor to
Factory Settings
.
Cannot adjust the monitor with the
buttons on the front panel
OSD does not appear on the screen
Turn Off the monitor, unplug the power cord, plug back, and then turn on the monitor.
Check whether OSD is locked. If yes, press and hold button above power button for 10 seconds to unlock.
See
Menu Lock
.
No Input Signal when user controls
are pressed
No picture, the LED light is white.
Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or
pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
Reset the computer or video player.
The picture does not fill the entire
screen.
The picture cannot fill the height or
width of the screen
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
Run the built-in diagnostics.
No image when using DP connection
to the PC
Black screen
Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest
Graphics Card driver.
Some DP 1.1a Graphics Card cannot support DP 1.2 monitors. Change the monitor DP setting to match
yourGraphics Card by following instruction found in section "
Connecting the Monitor For DP MST Function
".
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
USB interface is not working
USB peripherals are not working
Check that your monitor is turned On.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch Off and then turn On the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect the device directly to
the computer system.
High Speed USB 3.0 interface is slow
High Speed USB 3.0 peripherals
working slowly or not working at all
Check that your computer is USB 3.0 compatible.
Some computers have both USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Reboot the computer.