Dell UP3218K Users Guide - Page 46

Product Specific Problems, Common, Symptoms, What You, Experience, Possible Solutions, Preset Modes

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Common Symptoms Wrong Color What You Experience Picture color not good Image retention Faint shadow from a static from the static image left on the image displayed monitor for a long appears on the period of time screen Possible Solutions • Change the settings of the Preset Modes in the Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). • Alternatively, use a dynamically changing screensaver. Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered • Check the Aspect Ratio setting in the Display menu on screen, but OSD. does not fill entire • Reset the monitor to factory settings. viewing area Cannot adjust the OSD does not monitor with the appear on the buttons on the screen front panel • Turn off the monitor, unplug the monitor power cable, plug it back, and then turn on the monitor. No Input Signal when user controls are pressed No picture, the LED light is white • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does not fill the entire screen The picture • Due to different video formats (aspect ratio) of DVDs, cannot fill the the monitor may display in full screen. height or width of • Run the built-in diagnostics. the screen No image Black screen when using DP connection to the PC or no BIOS/ Post screen display • Verify which DP standard is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1 or DP 1.2 graphics card cannot support DP 1.4 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.4 to DP 1.2. 46 | Troubleshooting

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46
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Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom. Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see
Power Management Modes
).
•
Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is centered
on screen, but
does not fill entire
viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu
OSD.
•
Reset the monitor to factory settings.
Cannot adjust the
monitor with the
buttons on the
front panel
OSD does not
appear on the
screen
•
Turn off the monitor, unplug the monitor power cable,
plug it back, and then turn on the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•
Check the signal source. Ensure the computer is not
in the power saving mode by moving the mouse or
pressing any key on the keyboard.
•
Check whether the signal cable is plugged in properly.
Re-plug the signal cable if necessary.
•
Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width of
the screen
•
Due to different video formats (aspect ratio) of DVDs,
the monitor may display in full screen.
•
Run the built-in diagnostics.
No image
when using DP
connection to the
PC or no BIOS/
Post screen
display
Black screen
•
Verify which DP standard is your Graphics Card
certified to. Download and install the latest graphics
card driver.
•
Some DP 1.1 or DP 1.2 graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input Source
selection, press and hold DP select
key for 8 sec to
change the monitor setting from DP 1.4 to DP 1.2.