Dell Vostro 5401 Service Manual - Page 118

Outcome, SupportAssist diagnostics, Running the SupportAssist diagnostics, System diagnostic lights

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NOTE: The sequence of colors may vary depending on the different display panel vendors. The user only must ensure that the colors are being displayed correctly without distortion or graphical anomalies. 4. The computer reboots at the end of the last solid color. Outcome About this task The following table shows the outcome of running different types of BIST. Table 20. BIST outcome Off M-BIST No fault detected with system board. Solid amber Indicates a problem with the system board. SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups. It allows you to: ● Run tests automatically or in an interactive mode ● Repeat tests ● Display or save test results ● Run thorough tests to introduce additional test options and provide extra information about the failed device(s) ● View status messages that indicate if the tests are completed successfully ● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. Running the SupportAssist diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow in the lower-right corner to go to the page listing. The items that are detected are listed. 5. Select the device from the left cluster to run tests to run a diagnostic test on a specific device. 6. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white - Power adapter is connected and the battery has more than 5 percent charge. 118 Troubleshooting

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NOTE:
The sequence of colors may vary depending on the different display panel vendors. The user only must ensure
that the colors are being displayed correctly without distortion or graphical anomalies.
4.
The computer reboots at the end of the last solid color.
Outcome
About this task
The following table shows the outcome of running different types of BIST.
Table 20. BIST outcome
M-BIST
Off
No fault detected with system board.
Solid amber
Indicates a problem with the system board.
SupportAssist diagnostics
About this task
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
●
Run tests automatically or in an interactive mode
●
Repeat tests
●
Display or save test results
●
Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
●
View status messages that indicate if the tests are completed successfully
●
View error messages that indicate if problems were encountered during the test
NOTE:
Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
Running the SupportAssist diagnostics
Steps
1.
Turn on your computer.
2.
As the computer boots, press the
F12
key as the Dell logo appears.
3.
On the boot menu screen, select the
Diagnostics
option.
4.
Click the arrow in the lower-right corner to go to the page listing.
The items that are detected are listed.
5.
Select the device from the left cluster to run tests to run a diagnostic test on a specific device.
6.
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white
— Power adapter is connected and the battery has more than 5 percent charge.
118
Troubleshooting