Epson C11C605001 User's Guide - Page 24

Clearing Paper Jams 1. Turn off the printer and open the front or back printer cover (depending on the tractor currently being used). 2. Tear off the fresh supply of paper at the perforation nearest the paper entry slot. 3. Gently pull the paper out of the printer. Remove any remaining pieces of paper. 4. Close the printer cover and turn on the printer. Make sure the Paper Out light is not flashing and the Pause light is off. Where To Get Help If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the support information below. Internet support Visit Epson's support website at http://support.epson.com and select your printer for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a support representative Before you call for support, please have the following information ready: ❏ Product name (Epson DFX-9000) ❏ Product serial number (located on the back of the printer) ❏ Proof of purchase (such as a store receipt) and date of purchase ❏ Computer configuration ❏ Description of the problem Then call: ❏ U.S.: (562) 276-4322, 6 AM to 6 PM, Pacific Time, Monday through Friday. ❏ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Purchase supplies and accessories You can purchase ribbon cartridges and other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canada sales). 24 Clearing Paper Jams