Epson C11CA03151 User's Guide - Page 168
In the duplex unit, For B-500DN users, Paper/Cancel
UPC - 010343870055
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Page 168 highlights
In the duplex unit: Remove the duplex unit and open the cover of the duplex unit. Then, gently remove the jammed paper. 3. Close the printer cover and turn on the printer. 4. For B-500DN users Reload the paper and press the OK button to resume printing. For B-300 users Reload the paper and press the ) Paper/Cancel button to resume printing. Note: If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Contact Epson for assistance. & See "Where To Get Help" on page 182. If your paper jams frequently, make sure of the following: ❏ The paper is smooth, not curled or wrinkled. ❏ You are using high quality paper. ❏ The printable side of the paper is face-up in the rear sheet feeder and face-down in the front paper cassette. ❏ The paper stack was fanned before loading. ❏ The paper is not loaded above the c arrow mark inside the edge guide. Troubleshooting 168