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Epson C11CA03151 User's Guide - Page 178

See Running a Printer Operation Check for B-500DN Users

UPC - 010343870055

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❏ If you are using the USB interface, make sure your cable meets the USB 1.1 or 2.0 standards. ❏ If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to your computer without the USB hub. ❏ If you are connecting the printer to your computer via a USB hub, make sure the USB hub device is recognized by your computer. ❏ Turn off the printer and the computer, disconnect the printer's interface cable, then print an operation check page. & See "Running a Printer Operation Check (for B-500DN Users)" on page 158. & See "Running a Printer Operation Check (for B-300 Users)" on page 159. If the check page prints correctly, make sure the printer driver and your application are installed correctly. ❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer. ❏ Uninstall the printer driver, then reinstall it. & See "Uninstalling the Printer Software" on page 17. Troubleshooting 178

Section	Page
Front Matter	1
Copyright and Trademarks	2
Contents	3
Safety Instructions	9
Important Safety Instructions	9
Setting Up the Printer	9
Choosing a Place for the Printer	10
Using the Printer	11
Handling Ink Cartridges	11
Warnings, Cautions, and Notes	13
Using Your Software	14
Overview of Printer Driver and Status Monitor	14
Accessing the Printer Driver for Windows	14
Accessing the Printer Driver for Mac OS X	15
Printing Web Pages to Fit to Your Paper Size	16
Accessing EPSON Web-To-Page	17
Uninstalling the Printer Software	17
Uninstalling the Printer Driver	17
Uninstalling the User’s Guide	19
Paper Handling	21
Using Special Paper	21
Paper Loading Capacities	21
Loading Paper	22
Front Paper Cassette	23
Rear Sheet Feeder	25
Using the Optional Legal-Size Paper Support	26
Loading Envelopes	27
Setting Up the Output Tray	29
Selecting the Correct Paper Type or Media Type	29
Basic Printing	30
Introduction	30
Printing Documents	30
Printing Photos	30
Printing Web Pages	31
Printing on Envelopes	31
Printing Documents	31
Loading Paper	32
Printer Settings for Windows	32
Printer Settings for Mac OS X 10.5	33
Printer Settings for Mac OS X 10.3 or 10.4	35
Printing Photos	37
Preparing the Print File	37
Loading Paper	38
Printer Settings for Windows	38
Printer Settings for Mac OS X 10.5	39
Printer Settings for Mac OS X 10.3 or 10.4	41
Printing Web Pages	43
Loading Paper	43
Using EPSON Web-To-Page	44
Printing on Envelopes	46
Loading Envelopes	46
Printer Settings for Windows	46
Printer Settings for Mac OS X 10.5	48
Printer Settings for Mac OS X 10.3 or 10.4	50
Canceling Printing	51
Using the Cancel Button on the Printer	51
Canceling from Windows	52
Canceling from Mac OS X	52
Printing with Special Layout Options	54
Introduction	54
Double-Sided (Duplex) Printing	54
Fit to Page Printing	54
Pages Per Sheet Printing	55
Poster Printing (for Windows only)	55
Watermark Printing (for Windows only)	55
Double-sided (Duplex) Printing	56
Standard Double-sided Printing for Windows	58
Standard Double-sided Printing for Mac OS X 10.5	64
Standard Double-sided Printing for Mac OS X 10.3 or 10.4	70
Folded Booklet Double-sided Printing (for Windows only)	72
Fit to Page Printing	76
Printer Settings for Windows	77
Printer Settings for Mac OS X 10.5	79
Printer Settings for Mac OS X 10.4	82
Pages Per Sheet Printing	84
Printer Settings for Windows	84
Printer Settings for Mac OS X 10.5	87
Printer Settings for Mac OS X 10.3 or 10.4	89
Poster Printing (for Windows only)	92
Printer Settings	93
How to Make a Poster from Your Printouts	96
Watermark Printing (for Windows only)	97
Printing the Watermark	98
Creating Your Own Watermark	100
Using the Control Panel	103
Introduction	103
For B-500DN Users	103
For B-300 Users	103
For B-500DN Users	104
Buttons and Lights	104
Icons on the LCD	106
How to Access the Control Panel Menus	107
Control Panel Menu List	107
Status and Error Messages	110
Printing the Status Sheet	112
For B-300 Users	112
Buttons and Lights	113
Status and Error Lights	114
Printing the Status Sheet	118
Installing Options	119
Optional Legal-size Paper Support	119
Installing the Optional Legal-size Paper Support	119
Optional Duplex Unit (B-300 only)	119
Installing the Optional Duplex Unit	119
Uninstalling the Optional Duplex Unit	120
Replacing Consumables	122
Ink Cartridges	122
Checking the Ink Cartridge Status	122
Purchasing Epson Cartridges	126
Handling Precautions	126
Replacing an Ink Cartridge	128
Maintenance Box	131
Checking the Maintenance Box Status	131
Purchasing a Replacement Maintenance Box	134
Handling Precautions	135
Replacing the Maintenance Box	135
Maintaining Your Printer	137
Checking the Print Head Nozzles	137
Using the Nozzle Check Utility for Windows	137
Using the Nozzle Check Utility for Mac OS X	137
Using the Control Panel (B-500DN)	138
Using the Printer Buttons (B-300)	138
Cleaning the Print Head	139
Using the Head Cleaning Utility for Windows	140
Using the Head Cleaning Utility for Mac OS X	141
Using the Control Panel (B-500DN)	141
Using the Printer Buttons (B-300)	142
Aligning the Print Head	143
Using the Print Head Alignment Utility for Windows	143
Using the Print Head Alignment Utility for Mac OS X	143
Using the Control Panel (B-500DN)	144
Cleaning Your Printer	144
Cleaning the Inside of Your Printer	145
Using the Control Panel (B-500DN)	145
Using the Printer Buttons (B-300)	146
Transporting Your Printer	146
Storing Your Printer	147
Using the Printer on a Network	148
Setting Up the Printer on a Network (for B-500DN Users only)	148
Setting Up Your Computers to Use the Printer	148
Setting Up the Printer as a Shared Printer for Windows (B-300/B-500DN)	153
Setting Up the Print Server	154
Setting Up Each Client	155
Setting Up the Printer as the Shared Printer for Mac OS X	157
Troubleshooting	158
Diagnosing the Problem	158
Error Indicators	158
Running a Printer Operation Check (for B-500DN Users)	158
Running a Printer Operation Check (for B-300 Users)	159
Checking Printer Status	160
For Windows	160
Using the Progress Meter	161
Using EPSON Status Monitor 3	162
For Mac OS X	164
The Paper Jams	165
Print Quality Problems	169
Horizontal Banding	170
Vertical Misalignment or Banding	170
Incorrect or Missing Colors	171
Blurry or Smeared Printout	171
Ink Bleeds Through the Page	172
Miscellaneous Printout Problems	172
Incorrect or Garbled Characters	172
Incorrect Margins	173
Printout Has a Slight Slant	173
Inverted Image	173
Blank Pages Print	173
Printed Side is Smeared or Scuffed	174
Printing is too Slow	174
Paper Does Not Feed Correctly	175
Paper Does Not Feed	175
Multiple Pages Feed	176
Paper is Improperly Loaded	176
Paper is not Ejected Fully or is Wrinkled	177
The Printer Does Not Print	177
All Lights Are Off	177
Lights Came On and then Went Out	177
The Power Light is On	177
Increasing the Print Speed (for Windows only)	179
Other Problems	180
Print Head Cleaning Does Not Start	180
Color Ink is Consumed Even When Printing in Black Ink Only	181
Where To Get Help	182
Epson Technical Support	182
Speak to a Support Representative	182
Purchase Accessories	182
Product Information	183
Printer Parts	183
B-500DN	183
B-300	185
Paper, Consumables, and Options	187
Paper	187
Ink Cartridges	187
Maintenance Box	188
Duplex Unit (B-300 Users only)	188
Legal-size Paper Support	188
System Requirements	188
Technical Specifications	189
Paper	189
Ink Cartridges	191
Mechanical	192
Electrical	193
Environmental	194
Standards and Approvals	194
Interface	194
Options	195
FCC Compliance Statement	195
For United States Users	195
WARNING	196
For Canadian Users	196
Operating System Versions	197

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Troubleshooting

178

❏

If you are using the USB interface, make sure your cable meets the USB 1.1 or 2.0

standards.

❏

If you are connecting the printer to your computer via a USB hub, connect the printer to

the first-tier hub from your computer. If the printer driver is still not recognized on your

computer, try to directly connect the printer to your computer without the USB hub.

❏

If you are connecting the printer to your computer via a USB hub, make sure the USB

hub device is recognized by your computer.

❏

Turn off the printer and the computer, disconnect the printer’s interface cable, then print

an operation check page.

See “Running a Printer Operation Check (for B-500DN Users)” on page 158.

See “Running a Printer Operation Check (for B-300 Users)” on page 159.

If the check page prints correctly, make sure the printer driver and your application are

installed correctly.

❏

If you are trying to print a large image, your computer may not have enough memory.

Try reducing the resolution of your image or printing the image at a smaller size. You

may need to install more memory in your computer.

❏

Uninstall the printer driver, then reinstall it.

See “Uninstalling the Printer Software” on page 17.