Epson DS-530 Users Guide - Page 105

Original Feeds Incorrectly in Scanner, Scanner, Source, Parent topic, Related concepts

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• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version. • If you are using the scanner with the optional Network Interface Unit, make sure the network cable is securely connected. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software Related references Windows System Requirements Mac System Requirements Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • If multiple pages feed at once, try the following: • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them. • Load fewer originals at a time. • Load only originals that meets the specifications for your scanner. • Clean inside the scanner and replace the roller assembly kit, if necessary. • Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2. • Press the slow mode button to slow down the scanning speed. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off. Note: With OS X, only Epson Scan 2 displays double feed errors. Document Capture for OS X does not include this setting. Parent topic: Solving Scanning Problems 105

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105
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions
and install one version.
• If you are using the scanner with the optional Network Interface Unit, make sure the network cable is
securely connected.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meets the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Scan the originals one by one using the
Automatic Feeding Mode
setting in Epson Scan 2.
• Press the
slow mode button to slow down the scanning speed.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window
(Windows only), start Epson Scan 2, select the
Main Settings
tab, select the
Detect Double Feed
setting, and select
Off
.
Note:
With OS X, only Epson Scan 2 displays double feed errors. Document Capture for OS X does
not include this setting.
Parent topic:
Solving Scanning Problems