Epson DS-860 WorkForce DS-860 User Manual - Page 79

Scanner Does Not Turn On or Turns Off Unexpectedly, Scanner Button Does Not Work as Expected

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Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting. Parent topic: Solving Scanning Problems Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Make sure Document Capture Pro is installed correctly. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • If you selected Keep Blocking in a Windows Security Alert window during or after installation of Document Capture Pro, unblock the EEventManager Application program in the Windows security settings; see Windows help for details. Parent topic: Solving Scanning Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Parent topic: Solving Scanning Problems Related tasks Uninstalling Scanner Software 79

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Original Jams in Scanner
Scanning is Slow
Parent topic:
Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting.
Parent topic:
Solving Scanning Problems
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure Document Capture Pro is installed correctly. If necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• If you selected
Keep Blocking
in a Windows Security Alert window during or after installation of
Document Capture Pro, unblock the EEventManager Application program in the Windows security
settings; see Windows help for details.
Parent topic:
Solving Scanning Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Parent topic:
Solving Scanning Problems
Related tasks
Uninstalling Scanner Software
79