Epson DS-860 WorkForce DS-860 User Manual - Page 80

Cannot Start Epson Scan, Original Feeds Incorrectly in Scanner, Parent topic, Configuration

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Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it. Parent topic: Solving Scanning Problems Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: • If multiple pages feed at once, try the following: • Make sure the paper separation lever is in the lower position. • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them. • Load only originals that meets the specifications for your scanner. • Clean inside the scanner and replace the roller assembly kit, if necessary. • If you see a double feed error in the Epson Scan window or the Document Capture Pro window (Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double Feed setting. Parent topic: Solving Scanning Problems Related references Page Separation Lever Related tasks Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Documents 80

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Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Parent topic:
Solving Scanning Problems
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the lower position.
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load only originals that meets the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• If you see a double feed error in the Epson Scan window or the Document Capture Pro window
(Windows only), start Epson Scan, select
Configuration
, select the
Detect Double Feed
setting, and
select
Standard
as the Paper Thickness setting. If the error persists, deselect the
Detect Double
Feed
setting.
Parent topic:
Solving Scanning Problems
Related references
Page Separation Lever
Related tasks
Loading Originals in the Input Tray
Loading Plastic Cards in the Input Tray
Loading Special Documents
80