Epson DS-860 WorkForce DS-860 User Manual - Page 87

Uninstalling Scanner Software, Where to Get Help

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select the Document tab. Adjust the cropping area shown in the Crop Margins for Size "Auto" setting. Parent topic: Solving Scanned Image Quality Problems Related tasks Scanning with Document Capture Pro Scanning with Epson Scan Uninstalling Scanner Software You can uninstall and then re-install your scanner software to solve certain problems. 1. Turn off the scanner. 2. Disconnect any interface cables. 3. Do the following to uninstall each of your scanning software programs, then follow any on-screen instructions: • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the scanner software program and click Uninstall/Change. • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner software program and click Uninstall/Change. • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select the scanner software program and click Change/Remove. 4. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Solving Problems Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or email Epson with your questions. 87

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select the
Document
tab. Adjust the cropping area shown in the
Crop Margins for Size "Auto"
setting.
Parent topic:
Solving Scanned Image Quality Problems
Related tasks
Scanning with Document Capture Pro
Scanning with Epson Scan
Uninstalling Scanner Software
You can uninstall and then re-install your scanner software to solve certain problems.
1.
Turn off the scanner.
2.
Disconnect any interface cables.
3.
Do the following to uninstall each of your scanning software programs, then follow any on-screen
instructions:
•
Windows 8.x
: Navigate to the
Apps
screen and select
Control Panel
>
Programs
>
Programs
and Features
. Select the scanner software program and click
Uninstall/Change
.
•
Windows 7 or Windows Vista
: Open the Windows
Control Panel
utility. Select
Programs and
Features
. (In Classic view, select
Programs
and click
Uninstall a program
.) Select the scanner
software program and click
Uninstall/Change
.
•
Windows XP
: Open the Windows
Control Panel
utility. Double-click
Add or Remove Programs
.
Select the scanner software program and click
Change/Remove
.
4.
Restart your computer, then see the
Start Here
sheet to re-install your software.
Note:
If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic:
Solving Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
epson.com/support
(U.S.) or
epson.ca/support
(Canada) for solutions to
common problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or email Epson with your questions.
87