Epson PowerLite Home 10 User Manual - Page 36
Solving Remote Control Problems, Where To Get Help
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Solving Remote Control Problems The projector doesn't respond to remote control commands. ■ Make sure you're within 20 feet of the projector, and within range of the projector's front or back sensor (approximately 30° left or right, and 15° above or below). ■ You may need to replace the remote control's battery. See page 26 for details. ■ Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in direct sunlight. ■ Turn off nearby equipment that emits infrared energy, such as a radiant room heater. Where To Get Help EPSON provides technical assistance 24 hours a day at http://support.epson.com. Here you can access troubleshooting information, download product documentation, and receive technical advice through e-mail. To use the EPSON PrivateLine Support service, call (800) 637-7661 and enter the PIN on the EPSON PrivateLine Support card that came with your projector. This is the fastest way of speaking to a live representative, and it's free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of these numbers: ■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday ■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Toll or long distance charges may apply. Before you call, please have the following information ready: ■ Product name (EPSON PowerLite Home 10) ■ Product serial number (located on the bottom of the projector) ■ Computer configuration, if you're connecting to a computer ■ Description of the problem You can purchase screens, carrying cases, or other accessories from EPSON at (800) 873-7766 or by visiting the EPSON Store at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. 36