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Epson SureColor P20000 User Manual - Page 205

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Parent topic: Solving Print Quality Problems Related references Paper Configuration Options - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - OS X Selecting Paper Configuration Settings - OS X Where to Get Help Epson provides technical support and information on the installation, configuration, and operation of professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Note: If you experience difficulty with the toll-free number, call (562) 276-1305 (U.S.) or (905) 709-3481 (Canada). Before you call, make sure you have your printer serial number and proof of purchase. Visit Epson's U.S. support website or Canadian website and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or epson.ca (Canada), or call 800-GOEPSON (800-463-7766). Parent topic: Solving Problems 205

Section	Page
Contents	3
Introduction to Your Printer	10
Printer Features	10
Optional Equipment and Replacement Parts	11
Notations Used in the Documentation	11
Printer Part Locations	11
Product Parts - Front and Inside	12
Product Parts - Back	15
Control Panel Parts	16
Media Handling	19
Roll Paper Handling	19
Loading Roll Paper	19
Cutting Roll Paper	25
Cutting Roll Paper Manually	25
Printing Trim Lines	26
Removing Roll Paper	27
Cut Sheet Handling	30
Loading Cut Sheets	30
Loading Poster Board	32
Adjusting the Platen Gap	34
Using the Paper Basket	35
Storing the Paper Basket	35
Creating Paper Configurations	36
Printing a Paper Configuration List	38
Selecting Custom Paper Configurations	38
Available Epson Papers	39
Borderless Paper Type Compatibility	46
Using the Optional Auto Take-up Reel	48
About the Optional Auto Take-up Reel	48
Installing the Auto Take-up Reel	48
Attaching the Roll Core to the Auto Take-up Reel	57
Take Up with the Printable Side Out	63
Take Up with the Printable Side In	67
Assembling and Using the Tensioner	70
Removing Media from the Optional Auto Take-up Reel	74
Printing from a Computer	78
Printing with Windows	78
Selecting Basic Print Settings - Windows	78
Paper Configuration Options - Windows	81
Advanced B&W Photo Options - Windows	83
Print Quality Options - Windows	84
Color Management Options - Windows	84
Advanced Color Controls - Windows	86
Paper Source Options - Windows	86
Roll Paper Options - Windows	87
Using Layout Manager - Windows Only	90
Selecting Print Layout Options - Windows	96
Reduce/Enlarge Options - Windows	97
Multi-Page Printing Options - Windows	97
Selecting Additional Settings - Windows	98
Printing Your Document or Photo - Windows	100
Checking Print Status - Windows	102
Saving, Sharing, and Customizing the Printer Settings	102
Saving and Sharing Print Settings - Windows	102
Saving and Sharing Media Settings - Windows	104
Editing Print Setting Displays - Windows	105
Selecting Default Print Settings - Windows	107
Changing the Language of the Printer Software Screens	108
Changing Automatic Update Options	110
Printing with OS X	110
Selecting Basic Print Settings - OS X	111
Advanced Color Settings - OS X	115
Output Resolution Settings - OS X	118
Print Options - OS X	118
Selecting Roll Paper Settings - OS X	119
Roll Paper Options - OS X	121
Selecting Paper Configuration Settings - OS X	123
Advanced Media Control Options - OS X	123
Selecting Print Layout Options - OS X	124
Managing Color - OS X	125
Color Matching Options - OS X	125
Sizing Printed Images - OS X	126
Selecting Printing Preferences - OS X	126
Printing Preferences - OS X	127
Printing Your Document or Photo - OS X	128
Checking Print Status - OS X	128
Using the Control Panel Menus	130
Accessing the Printer's Menus	130
Maintenance Menu Settings	130
Paper Menu Settings	132
Setup Menu Settings	136
Replacing Ink Cartridges	145
Checking Ink and Maintenance Box Status With Windows	145
Checking Cartridge Status with OS X	146
Purchase Epson Ink Cartridges and Maintenance Boxes	147
Ink Cartridge and Maintenance Box Part Numbers	147
Removing and Installing Ink Cartridges	148
Replacing Maintenance Boxes	152
Adjusting Print Quality	154
Print Head Maintenance	154
Print Head Nozzle Check	154
Checking the Nozzles Using the Product Control Panel	154
Checking the Nozzles Using a Computer Utility	156
Print Head Cleaning	157
Cleaning the Print Head Using the Product Control Panel	158
Cleaning the Print Head Using a Computer Utility	159
Print Head Alignment	161
Aligning the Print Head Automatically Using the Product Control Panel	162
Aligning the Print Head Automatically Using a Computer Utility	163
Aligning the Print Head Manually Using the Product Control Panel	164
Maintenance	166
Cleaning Your Product	166
Cleaning Around the Print Head	169
Replacing the Cutter	181
Moving or Transporting the Product	184
Moving the Product Short Distances	184
Moving the Product Long Distances	185
Solving Problems	187
Product Status Messages	187
Solving Printer Problems	193
Printer Does Not Turn On	193
LCD Screen Shuts Off	193
Solving Printing Problems	193
Nothing Prints	194
Cannot Print Over a Network	194
Print Head Moves But Nothing Prints	195
Red Light Shines Inside the Printer	195
Solving Paper Problems	195
Paper Feeding Problems	196
Roll Paper Jam Problems	196
Cut Sheet Paper Jam Problems	199
Paper Does Not Collect in the Basket or is Creased	200
Solving Print Quality Problems	200
Nozzle Check Pattern Prints Incorrectly	201
Overall Print Quality is Poor	201
Lines Are Misaligned	203
Prints are Scuffed or Smeared	203
Margins Appear in Borderless Prints	204
Too Much Ink is Consumed	204
Where to Get Help	205
Technical Specifications	206
Windows System Requirements	206
Mac System Requirements	207
Paper Specifications	207
Printable Area Specifications	209
Ink Cartridge Specifications	212
Dimension Specifications	213
Electrical Specifications	213
Environmental Specifications	214
Interface Specifications	214
Safety and Approvals Specifications	214
Notices	215
Important Safety Instructions	215
General Product Safety Instructions	215
Ink Cartridge Safety Instructions	217
FCC Compliance Statement	218
Open Source Software License	219
Trademarks	228
Copyright Notice	229
A Note Concerning Responsible Use of Copyrighted Materials	229