Harman Kardon 1000 Owners Manual - Page 32
Troubleshooting Guide
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Troubleshooting Guide TroubleShooting Guide Symptom Unit does not turn on Disc does not play No picture No sound Picture is distorted or jumps during fast forward or reverse play Some remote buttons do not operate during DVD play; prohibited symbol appears (see below) The OSD menu is in a foreign language The symbol appears Picture is displayed in the wrong aspect ratio Remote control inoperative Disc will not copy to VCR Password not accepted. Possible Cause Solution • No AC power • Check AC power plug and make certain any switched outlet is turned on. • Make sure Master Power Switch on rear panel is turned on to the "1" position. • If DMC 1000 was in "Full-Off" Power Mode (Power Indicator dim blue), wait for system to reboot. • Disc loaded improperly • Incorrect disc type • Invalid Region Code • Rating is above parental preset • Load disc label-side up; align the disc with the guides and place it in its proper position. • Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming), or DVD-Video; other types will not play. • Use Region 2 or Open Region (0) disc only. • Enter password to override or change rating settings. • Intermittent connections • Wrong input • Progressive Scan output selected • Video Off feature active • HDMI Output A is connected to a video display that is not HDCP-compliant. • HDMI communications need to be reset • Check all video connections. • Check input selection of TV or receiver. • Use Progressive Scan mode only with compatible TV. If needed, press the Progressive Scan/Interlaced Button L to toggle to the correct mode. • Press Video Off Button Q to reactivate video circuitry (see page 26) • The HDMI Output A may not be used with video displays that are not HDCP-compliant. Unplug the cable and select another audio and video connection (see pages 13 through 14). • Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on devices in this order: TV, then receiver, then DMC 1000. • Intermittent connections • Incorrect digital audio selection • DVD disc is in fast or slow mode • Surround receiver not compatible with 96kHz PCM audio • Incorrect zone selection • Zone not linked to active zone • Attempting to use Coaxial or Optical Digital Audio Output with HDMI Output active • Check all audio connections. • Check digital audio settings. • There is no audio playback on DVD discs during fast or slow modes. • Use analog audio outputs. • Use the Zones command in the Main Menu to select the desired zone for playback. • Use the Zones command in the Main Menu to link or unlink zones to each other. • The HDMI and other digital audio outputs are not available at the same time. To use the Coaxial or Optical Digital Audio Outputs, change the HDMI Audio Out setting in the Audio Setup menu to Off. • MPEG-2 decoding • DTS decoding • It is a normal artifact of DVD playback for pictures to jump or show some distortion during rapid play. • Due to the format of DTS recordings, fast-play may overshoot or undershoot desired place. • Function not permitted at this time • With most discs, some functions are not permitted at certain times (e.g., Track Skip) or at all (e.g., direct audio track selection). • Incorrect OSD language • Requested function not available at this time • Incorrect match of aspect ratio settings to disc • Weak batteries • Sensor is blocked • Copy protection • Incorrect password being used or password has been forgotten. • Change the display language selection. • Certain functions may be disabled by the DVD itself during passages of a disc. • Change aspect ratio settings. • Change both batteries. • Clear path to sensor or use optional outboard remote sensor. • Many DVDs are encoded with copy protection to prevent copying to VCR. • Factory default password "1234" always remains active. 32 TROUBLESHOOTING GUIDE