Harman Kardon TC1000 Owners Manual - Page 25

Troubleshooting If you have difficulty with your Take Control unit, consult the following problem descriptions for a quick solution. If you continue to have difficulties, see the "Technical Support" section within this manual for further direction. Setup I received a message "Code not learned. TC1000 detected your button press, but could not learn the IR code," and a beep from the speaker. Cause The remote control for the device was not aligned correctly with the Take Control's IR receiver. Solutions l Try moving the IR transmitter end of the remote control right, left, closer, or further away from the TC1000 system controller. Moving the remote control around may help to align the remote control IR transmitter with Take Control's IR receiver. l Align your remote control correctly with your Take Control. See "Adding, Editing, and Removing Devices," page 9, and "Adding or Deleting a Device," page 18. Cause The button on the remote control was not held down long enough to learn the IR code. Solution Hold down the button that needs to be learned on the remote control until you see the message, "Code learned." Cause The Take Control software is unable to learn the IR code for the device or button. Solution Use Take Control's internal list of categories and devices. If the category and the device you need are not listed, then you cannot add this device or button. Harman Kardon Cause The batteries are low in either the TC1000, the remote control you are trying to learn, or both. Solution Replace the batteries, as needed. For the TC1000, see "Replacing the Batteries," page 28. For the remote control, see the documentation for the remote control. Cause The system controller is in direct sunlight or under fluorescent lighting. Solution Direct sunlight or fluorescent lighting may cause interference with the IR signal from the system controller. Use it away from direct sunlight or fluorescent lighting. Cause The electronic device may have IR frequencies that are incompatible with Take Control. Solution Please contact us at the number in "Technical Support," page 29. Cause There may be other IR-controlled devices in the room, creating a conflict with the TC1000 IR signal. Solution Turn off or refrain from using other IR-controlled devices. Cause The button on the remote control being learned does not work or is set to an alternate-device mode, such as VCR when you are trying to learn a TV button. Solution Before learning the button on the remote control, verify that it works properly by pressing the button and observing a correct response on the device. 21