HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 40
Installation troubleshooting, Problem, Cause, Solution - laserjet troubleshooting
UPC - 886111573592
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Installation troubleshooting Use the following table to solve problems that might occur when installing the software. Problem Cause Solution You receive this The JetSuite software message: "Setup has requires at least 30 MB of determined that you do available disk space to be not have enough disk installed. space on the selected drive. Please reduce the set of install components or change the install drive." After you select the JetSuite software and data directories, the installation program checks that your computer has enough available disk space. Try deleting unnecessary files or archiving older data to floppy disks or some other medium. The software did not install (Windows 95/ NT4.0) All programs except Systray and Explorer should be closed. To check, press CTRL+ALT+DEL. If there are other open programs, click one and click End Task. Repeat for each other open program. Then, re-install the software. You receive this The parallel cable is loose or Make sure the parallel cable between the message: "JetSuite Fax not directly connected. computer and the HP LaserJet 3100 product is has detected that the HP securely connected. LaserJet 3100 is either switched off or is not The power cord is loose. Make sure the power cord is securely connected connected to your between the HP LaserJet 3100 product and the computer." power source. The cable may be faulty. If you have another size C parallel cable, try attaching it to the HP LaserJet 3100 product. The computer cannot The correct drive may not read the installation have been specified. CD-ROM or floppy disks. Check for the proper disk drive letter. Often, it is D or E for the CD-ROM drive or A or B for the floppy disk drive. The CD-ROM or floppy disks Check the CD-ROM or disks for damage. Copy may be damaged. the CD-ROM or disk directories to the hard drive. Then install from the hard drive. You receive this The software needs at least See the documentation for your computer for message "There are not two COM ports. At least two information on making more COM ports available. enough free COM ports COM ports are not available. on this system. You must have at least two available COM ports to install this software." EN 1 Set Up 39