HP 3330mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 37

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General fax problems

35

Set the product’s rings-to-answer for one ring more than the number of

rings for which the answering machine is set. See

“Setting

rings-to-answer” on page 15

for more information.

Note

If an answering machine is connected on the same phone line but on a

different jack, it may interfere with the product’s ability to receive faxes.

General fax problems

Use the tables in this section to solve fax problems.

Problem

Cause

Solution

Document stops

feeding in the middle of

faxing.

The maximum length of a

page you can load is 381 mm

(15 inches). Faxing of a

longer page stops at 381 mm

(15 inches).

The minimum page size for

the ADF is 127 by 127 mm (5

by 5 inches). If the item is too

small, it can jam inside the

ADF.

If there is no jam and it has been

less than one minute, wait a

moment before pressing

Cancel.

If there is a jam, see the topics in

the electronic user guide on

clearing jams. Then, resend the

job.

If there is a jam, see the topics in

the electronic user guide on

clearing jams.

Fax activity logs or fax

call

reports are printing

at unwanted times.

The fax activity log or fax call

reports settings are not

correct.

Print a configuration report and

check when the reports print. See

the topics in the electronic user

guide on printing a configuration

report, setting when the fax call

report prints, and setting the fax

activity log to print automatically.

The volume for sounds

coming from the

product is too high or

too low.

The volume setting needs to

be adjusted.

See the topic in the electronic user

guide on changing the sound

volume for instructions about

changing volume settings.

Section	Page
Setting up	7
Introduction	7
Connecting the product to a phone line	7
To connect the product to a phone line	8
Connecting additional devices	10
Dedicated fax line	10
Shared phone line	10
To connect additional devices with RJ11 or British Telecom sockets	12
To connect additional devices with British Telecom sockets	14
Specifying the fax settings	15
To enter text from the control panel	15
To set the time and date	15
To set the fax header	16
Setting the answer mode	16
To set the answer mode	17
Setting rings-to-answer	17
Recommended rings-to-answer table	18
To set the number of rings-to-answer	18
Enabling answer ring patterns	19
To enable answer ring patterns	19
Faxing (basic)	21
Loading originals to fax	21
To load fax documents	21
Sending faxes	21
To send a fax to one recipient	21
Changing the default contrast and resolution for outgoing faxes	22
To change the default contrast	22
To change the default resolution	23
Deleting faxes from memory	23
To delete faxes from memory	23
Sending faxes from the software	23
To send a fax from the software	24
Faxing (advanced)	25
About speed-dial codes, one-touch keys, and group-dial codes	25
To program speed-dial codes and one-touch keys	25
To delete speed-dial codes and one-touch keys	26
To quickly program speed-dial codes or one-touch keys	27
To program a one-touch key for alternate long distance	27
To manage group-dial codes	28
To program group-dial codes	28
To delete group-dial codes	29
To delete an individual from a group-dial code	29
To delete all phone book entries	30
Using dialing characters	30
To insert a pause or wait	31
Inserting a dial prefix	31
To set the dial prefix	31
Enabling an extension phone	32
Using manual dial	32
To use manual dial	32
Printing the fax activity log	32
To print the fax activity log	33
Changing the fax call report print times	33
To set fax call report print times	33
Troubleshooting	35
Is your fax set up correctly?	35
What type of phone line are you using?	35
Are you using a surge protection device?	36
Are you using a phone company voice messaging service?	36
Are you using an answering machine?	36
General fax problems	37
Receiving fax problems	38
Sending fax problems	41
Accessing the electronic user guide	44
To access the electronic user guide from the product software	44

HP 3330mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 37

General fax problems, Problem, Cause, Solution

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