HP 3330mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 39

Problem, Cause, Solution, Incoming fax calls are, not being answered by, the product continued.

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Page 39 highlights

Problem Cause Solution Incoming fax calls are The rings-to-answer setting not being answered by might not be set correctly. the product (continued). Check the rings-to-answer setting for your configuration. See "Setting rings-to-answer" on page 15 to determine which setting you need. The answer ring pattern Check the answer ring pattern feature might be turned on, feature to make sure it is set but you do not have the properly. See "Enabling answer service, or you do have the ring patterns" on page 17. service and the feature is not set correctly. The phone cord might not be See "Connecting the product to a connected properly, or the phone line" on page 5 to check the phone cord is not working. installation. Make sure you are using the phone cord that came with the product. The product may not be able Re-record your answering machine to hear incoming fax tones message, leaving at least two due to a voice message being seconds of silence at the beginning played by the answering of the message. machine. There might be too many devices connected to the phone line. Try removing the last device connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one. The phone line might not be working. Do one of the following: q Turn up the volume on the product and press fax/send on the control panel. If you hear a dial tone, the phone line is working. q Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. ENGB Receiving fax problems 37

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ENGB
Receiving fax problems
37
Incoming fax calls are
not being answered by
the product (continued).
The rings-to-answer setting
might not be set correctly.
Check the rings-to-answer setting
for your configuration. See
“Setting
rings-to-answer” on page 15
to
determine which setting you need.
The answer ring pattern
feature might be turned on,
but you do not have the
service, or you do have the
service and the feature is not
set correctly.
Check the answer ring pattern
feature to make sure it is set
properly. See
“Enabling answer
ring patterns” on page 17
.
The phone cord might not be
connected properly, or the
phone cord is not working.
See
“Connecting the product to a
phone line” on page 5
to check the
installation. Make sure you are
using the phone cord that came
with the product.
The product may not be able
to hear incoming fax tones
due to a voice message being
played by the answering
machine.
Re-record your answering machine
message, leaving at least two
seconds of silence at the beginning
of the message.
There might be too many
devices connected to the
phone line.
Try removing the last device
connected and determine whether
the product works. If not, continue
removing devices one at a time and
retry after removing each one.
The phone line might not be
working.
Do one of the following:
●
Turn up the volume on the
product and press
fax/send
on
the control panel. If you hear a
dial tone, the phone line is
working.
●
Disconnect the product from
the phone jack and connect a
phone. Try to make a phone
call to make sure the phone
line is working.
Problem
Cause
Solution