HP 3390 Service Manual - Page 242
Fax problems, Problems receiving faxes
View all HP 3390 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 242 highlights
Fax problems Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE You must use the fax cord that came with the all-in-one in order to ensure that the allin-one functions correctly. Problem Cause Solution The all-in-one cannot receive faxes from The extension-telephone setting might Verify that the extension-telephone an extension telephone. be disabled. setting is enabled. The fax cord might not be securely connected. Verify that the fax cord is securely connected between the telephone jack and the all-in-one (or another device that is connected to the all-in-one). Press 1-2-3 in sequence (tone-dial mode only), wait for three seconds, and then hang up. The all-in-one dialing mode might be incorrectly set, or the extension phone might be incorrectly set. Verify that the all-in-one dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well. The all-in-one is not answering incoming The answer mode might be set to fax calls. Manual. If the answer mode is set to Manual, the all-in-one does not answer calls. You have to start the fax-receiving process manually. The rings-to-answer setting might not be Check the rings-to-answer setting for set correctly. your configuration. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. Check the answer-ring pattern feature to verify that it is set properly. The fax cord might not be correctly See the Getting Started Guide to check connected, or the fax cord is not working. the installation. Verify that you are using the fax cord that came with the all-in-one. The all-in-one might not be able to detect incoming fax tones because the answering machine is playing a voice message. Re-record your answering machine message, leaving at least two seconds of silence at the beginning of the message. Too many devices might be connected to the telephone line. You should not have more than three devices attached to the line. Try removing the last device that was connected and determine whether the all-in-one works. If not, continue removing devices one at a time and retry after removing each one. 220 Chapter 6 Troubleshooting ENWW