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HP 3390 HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 322

Troubleshooting checklist - laserjet firmware

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Troubleshooting checklist Follow these steps when trying to solve a problem with the all-in-one. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? When the all-in-one is connected to a grounded power source and is turned on, the control panel shows Hewlett Packard with moving cursors indicating that the firmware code is loading, and the main motor rotates for approximately 45 to 60 seconds. When the firmware is done loading, Scanner bulb warming up might appear on the control-panel display, and the scan head moves back and forth for 10-15 seconds. If you lift the scanner lid, you will see that the scanner bulb is lit. Near the end of this time, the automatic document feeder (ADF) motor turns on for about two seconds. No power due to failed power source, cable, switch, or fuse. Motor does not rotate. ADF motor does not rotate. Scanner bulb does not light. Does Ready appear in the all-in-one control panel? The control panel should function without error messages. Control panel shows an error. Do information pages print? An error message appears on the controlpanel display. 1. Verify that the all-in-one is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the all-in-one directly into the wall or into a different outlet. 1. Verify that the fuser shipping locks have been removed. For more information, see the Getting Started Guide. 2. Verify that the fuser locks on the HP LaserJet 3390/3392 all-in-one are in the locked position by opening and then closing the rear door. 3. Verify that the print cartridge is installed correctly. (See HP ToolboxFX.) Follow the instructions on the control panel to remove and replace the cartridge. 4. Verify that the top cover is closed. Open the ADF cover and remove any orange shipping tape inside the ADF. Verify that the ADF cable is connected correctly to the scanner. See Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one. If the ADF motor still does not rotate, replace the ADF. See Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one. If the scanner bulb does not light, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. See Control-panel messages for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. See Control-panel messages for a list of common messages that will help you correct the error. 304 Chapter 13 Troubleshooting ENWW

Section	Page
All-in-one basics	19
All-in-one configurations	20
HP LaserJet 3050 all-in-one	20
HP LaserJet 3052/3055 all-in-one	21
HP LaserJet 3390/3392 all-in-one	22
All-in-one features	23
All-in-one parts	25
HP LaserJet 3050 all-in-one parts	25
Front view	25
Back view	26
Interface ports	26
Control panel	27
HP LaserJet 3052/3055 all-in-one parts	28
Front view	28
Back view	28
Interface ports	29
Control panel	29
HP LaserJet 3390/3392 all-in-one parts	30
Front view	30
Back view	30
Interface ports	31
Control panel	31
Software	33
Software installation	34
Typical installation	34
Minimum installation	34
Printer drivers	35
Supported printer drivers	35
Additional drivers	35
Select the correct printer driver	36
Printer-driver Help (Windows)	36
Gaining access to the printer drivers	37
What other software is available?	37
Software for Windows	38
Software components for Windows	38
HP ToolboxFX	38
Embedded Web server (EWS)	38
Using Add or Remove Programs to uninstall	38
Software for Macintosh	39
HP Director	39
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)	39
PDEs (Mac OS X V10.3 and Mac OS X V10.4)	40
Installing software for Macintosh	40
Installing Macintosh printing system software for direct connections (USB)	40
Installing Macintosh printing system software for networks	41
To remove software from Macintosh operating systems	41
Media specifications	43
General guidelines	44
Choosing paper and other media	44
HP media	44
Media to avoid	45
Media that can damage the all-in-one	45
Guidelines for using media	46
Paper	46
Labels	47
Label construction	47
Transparencies	47
Envelopes	48
Envelope construction	48
Envelopes with double-side seams	48
Envelopes with adhesive strips or flaps	49
Envelope storage	49
Card stock and heavy media	49
Card stock construction	49
Card stock guidelines	49
Letterhead and preprinted forms	50
Supported media weights and sizes	51
Printing and storage environment	54
Using the all-in-one	55
Loading media into the input trays	56
Loading documents to fax, copy, or scan	56
Loading input trays, HP LaserJet 3050/3052/3055 all-in-one	58
Priority input slot	58
250-sheet input tray (tray 1)	58
Loading input trays, HP LaserJet 3390/3392 all-in-one	59
Single-sheet priority input slot (tray 1)	59
250-sheet input tray (tray 2 or optional tray 3)	59
Controlling print jobs	60
Print-settings priorities	60
Selecting a source	60
Selecting a type or size	60
Using the all-in-one control panel	61
Changing the all-in-one control-panel display language	61
Changing the default media size and type	61
To change the default media size	61
To change the default media type	62
Changing the default tray configuration	62
Using the all-in-one volume controls	63
Changing the alarm volume	63
Changing the volume for the fax	63
Changing the ring volume of the fax	64
Changing the all-in-one control-panel key-press volume	64
Printing	65
Using features in the Windows printer driver	66
Creating and using quick sets	66
Creating and using watermarks	67
Resizing documents	67
Setting a custom paper size from the printer driver	68
Using different paper and printing covers	68
Printing a blank first page or last page	68
Printing multiple pages on one sheet of paper	69
Printing on both sides	69
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)	70
To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)	70
To print on both sides manually (HP LaserJet 3390/3392 all-in-one)	72
Using features in the Macintosh printer driver	73
Creating and using presets in Mac OS X V10.3 and Mac OS X V10.4	73
Printing a cover page (Macintosh)	74
Printing multiple pages on one sheet of paper (Macintosh)	74
Printing on both sides (Macintosh)	75
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)	75
To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)	75
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh)	77
Selecting an output location (HP LaserJet 3390/3392 all-in-one)	78
Printing on special media	79
Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)	79
Printing on special media (HP LaserJet 3390/3392 all-in-one)	80
Transparencies and labels	81
Custom-size media and card stock	81
Colored paper	81
Envelopes	82
Heavy paper	82
Letterhead and preprinted forms	82
Canceling a print job	83
Fax	85
Basic fax features and tasks	86
Fax control-panel buttons	86
Specifying the fax settings	86
Setting the time and date	87
Setting the fax header	87
Sending faxes	88
Using manual dial	91
Redialing manually	92
To redial manually	92
Canceling a fax job	93
To cancel the current fax job	93
To cancel a fax job by using the Fax Job Status	93
Changing the default light/dark (contrast) setting	93
Changing resolution settings	94
Changing the default glass-size setting	95
Selecting tone-dialing or pulse-dialing mode	95
Changing the redial settings	96
Changing autoreduction settings for incoming faxes	97
Blocking or unblocking fax numbers	98
Advanced fax features and tasks	99
Using speed-dial entries, one-touch keys, and group-dial entries	99
Using dialing characters	99
To insert a pause	99
To program or edit speed-dial entries and one-touch keys	100
To delete speed-dial entries and one-touch keys	101
To program speed-dial entries or one-touch keys quickly	101
To manage group-dial entries	102
To program group-dial entries	102
To delete group-dial entries	102
To delete an individual from a group-dial entry	103
To delete all phone book entries	103
Inserting a dial prefix	104
Sending a delayed fax	105
Using billing codes	106
Reprinting a fax	107
Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392 all-in-one only)	108
Deleting faxes from memory	108
Using fax forwarding	109
Using fax polling	109
Changing the silence-detect mode	110
Creating stamp-received faxes	110
Setting the fax-error-correction mode	111
Changing the V.34 setting	111
Changing the sound-volume settings	112
To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-in-one)	112
To change the fax-sounds (line-monitor) volume (HP LaserJet 3055/3390/3392 all-in-one)	112
To change the ring volume	112
Fax logs and reports	113
Printing the fax activity log	113
Printing a fax call report	114
Setting print times for the fax call report	114
Including the first page of each fax on the fax call report	115
Printing a phone book report	115
Printing the billing-code report	115
Printing the block-fax list	116
Printing all fax reports	116
Sending and receiving faxes by using a computer	117
Other ways to set up your fax	120
To receive faxes when you hear fax tones	120
Setting the answer mode	120
Changing ring patterns (distinctive ring)	122
Changing the rings-to-answer setting	123
Using the rings-to-answer setting	123
To set the number of rings-to-answer	123
Sending a fax by dialing from an extension telephone	124
Changing the detect-dial-tone setting	124
Receiving faxes on a shared phone line	125
To receive faxes when you hear fax tones	125
Making an extension telephone available to receive faxes	125
Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one)	126
Connecting the all-in-one to a phone line (HP LaserJet 3390/3392 all-in-one)	127
Connecting additional devices	129
Using a dedicated fax line	129
Using a shared telephone line	129
To connect additional devices to the HP LaserJet 3050/3055 all-in-one	130
To connect additional devices to the HP LaserJet 3390/3392 all-in-one	133
Copy	137
Starting a copy job	138
Canceling a copy job	139
Adjusting the copy quality	140
Adjusting the lighter/darker (contrast) setting	141
Reducing or enlarging copies	142
Adjusting the copy size	142
Changing the number of copies	144
Changing the copy-collation setting	145
Copying onto media of different types and sizes	146
Copying two-sided documents (HP LaserJet 3050 all-in-one)	148
Copying two-sided documents (HP LaserJet 3052/3055 all-in-one)	149
Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one)	150
Changing tray selection (HP LaserJet 3390/3392 all-in-one)	152
Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only)	153
Viewing copy settings (HP LaserJet 3390/3392 all-in-one only)	155
Scan	157
Understanding scanning methods	158
Scanning from the all-in-one control panel (Windows)	159
Programming the all-in-one Scan To button	159
To create, modify, or delete destinations	160
Scanning to e-mail	160
Scanning to a file	161
Scanning to other programs	161
Scanning by using HP LaserJet Scan (Windows)	162
Scanning from the all-in-one and HP Director (Macintosh)	163
Scanning to e-mail	163
Scanning to a file	163
Scanning to a software program	164
Using page-by-page scanning	164
Canceling a scan job	164
Scanning by using other software	165
Using TWAIN-compliant and WIA-compliant software	165
Scanning from a TWAIN-enabled program	165
To scan from a TWAIN-enabled program	165
Scanning from a WIA-enabled program (Windows XP only)	165
To scan from a WIA-enabled program	165
Scanning a photo or a book	166
Scanning by using optical character recognition (OCR) software	167
Readiris	167
Scanner resolution and color	168
Resolution and color guidelines	169
Color	169
To clean the scanner glass	170
Networking	171
Set up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only)	172
Configuring a network-port-connected all-in-one	172
Configuring a direct-connected shared all-in-one	173
Changing from a direct-connected shared all-in-one to a network-port-connected all-in-one	174
Using the embedded Web server or HP ToolboxFX	175
Setting a network password	175
Using the all-in-one control panel	176
Network configuration page	176
Configuration page	176
IP configuration	176
Manual configuration	176
Automatic configuration	177
Link speed and duplex settings	177
Supported network protocols	178
TCP/IP configuration	180
Server-based, AutoIP, and manual TCP/IP configuration	180
Server-based TCP/IP configuration	180
Default IP address configuration (AutoIP)	180
TCP/IP configuration tools	181
Using DHCP	181
UNIX systems	181
Windows systems	182
Windows NT 4.0 Server	182
Windows 2000 Server	184
NetWare systems	185
To discontinue DHCP configuration	185
Using BOOTP	186
Why use BOOTP?	186
BOOTP on UNIX	187
Systems that use Network Information Service (NIS)	187
Configuring the BOOTP server	187
Bootptab file entries	187
Configuring for LPD printing	189
Introduction	189
About LPD	190
Requirements for configuring LPD	191
LPD setup overview	191
Step 1. Setting up IP parameters	191
Step 2. Setting up print queues	191
Step 3. Printing a test file	191
LPD on UNIX systems	192
Configuring print queues for BSD-based systems	192
Example: Printcap entry	192
Example: Creating spooling directory	193
Configuring print queues using SAM (HP-UX systems)	193
Printing a test file	194
LPD on Windows NT/2000 systems	195
Installing TCP/IP software (Windows NT)	195
Configuring a network all-in-one for Windows 2000 systems	197
Configuring a network all-in-one for Windows NT 4.0 systems	198
Verifying the configuration	198
Printing from Windows clients	198
LPD on Windows XP systems	199
Adding Windows optional networking components	199
Configuring a network LPD all-in-one	199
Adding a new LPD all-in-one	199
Creating an LPR port for an installed all-in-one	200
TCP/IP	201
Introduction	201
Internet Protocol (IP)	201
Transmission Control Protocol (TCP)	201
User Datagram Protocol (UDP)	201
IP address	202
IP address: network portion	202
IP address: host portion	202
IP address structure and class	202
Configuring IP parameters	203
Dynamic Host Configuration Protocol (DHCP)	203
BOOTP	203
Subnets	204
Subnet mask	204
Gateways	204
Default gateway	204
Convenience stapler (HP LaserJet 3392 all-in-one only)	205
Understanding the convenience stapler	206
Loading staples	207
Using the convenience stapler	209
Clearing stapler jams	211
How do I?	213
Print: How do I?	214
Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX	214
Print on both sides (Windows)	215
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)	215
To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)	215
To print on both sides manually (HP LaserJet 3390/3392 all-in-one)	217
Print on both sides (Macintosh)	218
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)	218
To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)	219
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh)	220
Use the single-sheet priority input slot (tray 1)	220
Print on special media	221
Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)	221
Printing on special media (HP LaserJet 3390/3392 all-in-one)	222
Transparencies and labels	223
Custom-size media and card stock	223
Colored paper	223
Envelopes	223
Heavy paper	224
Letterhead and preprinted forms	224
Fax: How do I?	225
Use the Setup Wizard	225
Send a fax from the all-in-one	225
Reprint a fax	226
Print the fax activity log	227
Forward received faxes to another fax number	228
Send and receive faxes by using a computer	229
Add or delete a contact	231
To delete speed-dial entries and one-touch keys	232
Fax phone book	232
To program or edit speed-dial entries and one-touch keys	234
Create a new group list	235
To program group-dial entries	235
To delete group-dial entries	236
To delete an individual from a group-dial entry	236
To delete all phone book entries	237
Import contacts from another source	237
Change the default light/dark (contrast) setting	238
Change resolution settings	239
Use the all-in-one control-panel buttons	240
Enter text from the control panel	240
Copy: How do I?	241
Copy two-sided documents (HP LaserJet 3050 all-in-one)	241
Copy two-sided documents (HP LaserJet 3052/3055 all-in-one)	242
Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one)	243
Reduce or enlarge copies	245
Adjusting the copy size	245
Adjust the lighter/darker (contrast) setting	246
Change the copy-collation setting	247
Adjust the copy quality	248
Copy onto media of different types and sizes	249
Change tray selection (HP LaserJet 3390/3392 all-in-one)	250
Change the number of copies	251
Scan: How do I?	252
Use HP LaserJet Scan	252
Scan from the all-in-one control panel	252
Program the all-in-one Scan To button	253
Create, modify, or delete destinations	253
Scan to e-mail	254
Scan to a folder	254
Network: How do I?	255
Set up the all-in-one and use it on the network	255
To configure a network port-connected all-in-one configuration (direct mode or peer-to-peer printing ...	255
To configure a direct-connected shared all-in-one (client server printing)	256
To change from a direct-connected shared all-in-one to a network port-connected all-in-one configura ...	257
Set my network password	257
Other: How do I?	258
Clean the paper path	258
To clean the paper path from HP ToolboxFX	258
To clean the paper path from the all-in-one control panel	259
Restore the factory-set defaults	259
Use the Embedded Web server (EWS)	260
Find the user guide	260
User guide links	260
Where to look for more information	260
Setting up the all-in-one	260
Using the all-in-one	261
Receive toner warnings	261
Receive toner warnings from the all-in-one at the all-in-one control panel (HP LaserJet 3390/3392 al ...	261
Receive toner warnings from the all-in-one at my computer (HP LaserJet 3390/3392 all-in-one)	261
Receive toner warning e-mail messages from the all-in-one (HP LaserJet 3390/3392 all-in-one)	262
View the control-panel menu items for the all-in-one (HP LaserJet 3390/3392 all-in-one)	262
Use the convenience stapler	263
Load staples	265
Clear stapler jams	267
Replace the print cartridge	269
Clear jams	271
Clear jams from the print cartridge area	271
Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one)	272
Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)	272
Clear jams from the output bin	276
Clear jams from the straight-through output path (HP LaserJet 3390/3392 all-in-one)	277
Clear jams from the automatic two-sided printing (duplexing) path	279
Clear jams from the automatic document feeder (ADF)	282
Order new supplies	284
Managing the all-in-one and maintenance	285
Information pages	286
Demo page	286
Usage page	286
Configuration page	286
Supplies Status page (HP LaserJet 3390/3392 all-in-one)	288
Network configuration page	289
Fax logs and reports	289
HP ToolboxFX	290
To view HP ToolboxFX	290
Status	291
Event log	291
Alerts	292
Set up status alerts	292
Set up e-mail alerts	292
Fax	293
Fax tasks	293
Fax phone book	293
Fax send log	295
Fax receive log	295
Help	295
System settings	296
Device information	296
Paper handling	297
Print quality	297
Paper types	297
System setup	298
Service	298
Device Polling	298
Print settings	298
Printing	298
PCL 5e	299
PostScript	299
Network settings	299
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)	300
Embedded Web server	301
Features	301
Managing supplies	302
Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only)	302
To check supplies status by using the control panel	302
To check supplies status by using HP ToolboxFX	302
Storing supplies	303
Replacing and recycling supplies	303
HP policy on non-HP supplies	303
Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-in-one)	303
HP fraud hotline	303
Cleaning the all-in-one	305
To clean the exterior	305
To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one)	305
To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one)	306
To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one)	307
To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet 3052/3055/3390/3392 ...	308
Cleaning the paper path	311
To clean the paper path from HP ToolboxFX	311
To clean the paper path from the all-in-one control panel	312
Changing the print cartridge	313
Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one	315
Changing the automatic document feeder (ADF) pickup roller and load arm assembly (HP LaserJet 3052/3 ...	317
Troubleshooting	321
Troubleshooting checklist	322
Clearing jams	326
Causes of jams	326
Tips to avoid jams	326
Where to look for jams	327
Print cartridge area	327
Input trays (HP LaserJet 3050/3052/3055 all-in-one)	329
Input trays (HP LaserJet 3390/3392 all-in-one)	330
Output bin	333
Straight-through output path (HP LaserJet 3390/3392 all-in-one)	333
Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one)	335
Jams occur in the automatic document feeder (ADF)	338
Control-panel messages	341
Alert and warning messages	341
Alert and warning message tables	341
Critical error messages	348
Critical error message-tables	348
Print problems	350
Print quality problems	350
Improving print quality	350
Understanding print-quality settings	350

Match case Limit results 1 per page

Troubleshooting checklist

Follow these steps when trying to solve a problem with the all-in-one.

Step

number

Verification step

Possible problems

Solutions

Is the power on?

When the all-in-one is

connected to a grounded

power source and is turned

on, the control panel shows

Hewlett Packard

with moving

cursors indicating that the

firmware code is loading, and

the main motor rotates for

approximately 45 to 60

seconds. When the firmware

is done loading,

Scanner

bulb warming up

might

appear on the control-panel

display, and the scan head

moves back and forth for

10-15 seconds. If you lift the

scanner lid, you will see that

the scanner bulb is lit. Near

the end of this time, the

automatic document feeder

(ADF) motor turns on for

about two seconds.

No power due to failed power source,

cable, switch, or fuse.

Verify that the all-in-one is plugged in.

Verify that the power cable is

functional and that the power switch

is on.

Check the power source by plugging

the all-in-one directly into the wall or

into a different outlet.

Motor does not rotate.

Verify that the fuser shipping locks

have been removed. For more

information, see the Getting Started

Guide.

Verify that the fuser locks on the

HP LaserJet 3390/3392 all-in-one are

in the locked position by opening and

then closing the rear door.

Verify that the print cartridge is

installed correctly. (See

HP ToolboxFX

.) Follow the

instructions on the control panel to

remove and replace the cartridge.

Verify that the top cover is closed.

ADF motor does not rotate.

Open the ADF cover and remove any

orange shipping tape inside the ADF.

Verify that the ADF cable is connected

correctly to the scanner. See

Changing

the

automatic

document

feeder

(ADF)

the

HP LaserJet

3390/3392

all-in-one

If the ADF motor still does not rotate,

replace the ADF. See

Changing

the

automatic

document

feeder

(ADF)

the

HP LaserJet

3390/3392

all-in-one

Scanner bulb does not light.

If the scanner bulb does not light, contact

HP Customer Care. See

HP Customer

Care

or the support flyer that came in the

all-in-one box.

Does

Ready

appear in the

all-in-one control panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control-panel

messages

for a list of

common messages that will help you

correct the error.

If the error persists, contact HP Customer

Care. See

HP Customer

Care

or the

support flyer that came in the all-in-one

box.

Do information pages print?

An error message appears on the control-

panel display.

See

Control-panel

messages

for a list of

common messages that will help you

correct the error.

304

Chapter 13

Troubleshooting

ENWW