HP 3390 HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide - Page 359
Fax problems, Problems receiving faxes
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Fax problems Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE You must use the fax cord that came with the all-in-one in order to ensure that the allin-one functions correctly. Problem The all-in-one cannot receive faxes from an extension telephone. Incoming fax calls are not being answered by the all-in-one. Cause Solution The extension-telephone setting might be disabled. The fax cord might not be securely connected. See Making an extension telephone available to receive faxes for instructions about changing this setting. Verify that the fax cord is securely connected between the telephone jack and the all-in-one (or another device that is connected to the all-in-one). Press 1-2-3 in sequence (tone-dial mode only), wait for three seconds, and then hang up. The all-in-one dialing mode might be incorrectly set, or the extension phone might be incorrectly set. The answer mode might be set to Manual. The rings-to-answer setting might not be set correctly. Verify that the all-in-one dialing mode is set to Tone. See Selecting tonedialing or pulse-dialing mode. Verify that the extension phone is set up for tone dialing as well. If the answer mode is set to Manual, the all-in-one does not answer calls. You have to start the fax-receiving process manually. See Setting the answer mode for more information. Check the rings-to-answer setting for your configuration. See Changing the rings-to-answer setting to determine which setting you need. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. Check the answer-ring pattern feature to verify that it is set properly. See Changing ring patterns (distinctive ring). The fax cord might not be correctly connected, or the fax cord is not working. See the Getting Started Guide to check the installation. Verify that you are using the fax cord that came with the all-in-one. The all-in-one might not be able to detect incoming fax tones because the answering machine is playing a voice message. Re-record your answering machine message, leaving at least two seconds of silence at the beginning of the message. Too many devices might be connected to the telephone line. You should not have more than three devices attached to the line. Try removing the last device that was connected and determine whether the all-in-one works. If not, continue removing devices one at a time and retry after removing each one. ENWW Fax problems 341