HP 4240n HP LaserJet 4250/4350 Series - User Guide
HP 4240n - LaserJet B/W Laser Printer Manual
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- HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 1
hp LaserJet 4250/4350 series printers use - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 2
- HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 3
HP LaserJet 4250 or 4350 series printer User Guide - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 4
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q5400-90933 Edition 1, 11/2004 Trademark Credits - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 5
of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at http://instantsupport.hp.com. Telephone support Hewlett-Packard Company provides free telephone - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 6
Or, go to the HP Care Pack Services Web site at http://www.hpexpress-services.com. HP Toolbox To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 7
of contents ENWW 1 Printer basics Quick access to printer information 2 User guide links ...2 Where to look for more information 2 Printer configurations ...3 Feature designations for the HP LaserJet 4250 or 4350 series printer 3 Printer features ...5 Printer parts ...8 Accessories and supplies - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 8
...87 3 Managing and maintaining the printer Using the embedded Web server 90 Opening the embedded Web server 90 Information tab ...91 Settings tab ...91 Networking tab ...92 Other links ...92 Using HP Web Jetadmin software 93 Using the HP Toolbox ...94 Supported operating systems 94 vi ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 9
112 Cleaning the inside of the printer 112 Cleaning the fuser ...113 Performing preventive maintenance 115 To reset the maintenance-kit counter 115 Replacing the stapler unit ...116 To remove and replace the stapler unit 116 4 Problem solving Troubleshooting flowchart ...120 1 Does the control - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 10
common PostScript problems 191 General problems ...191 Specific errors ...191 Troubleshooting the optional hard disk 193 Appendix A Supplies and accessories Ordering parts, accessories, and supplies 196 Ordering directly from HP 196 Ordering through service or support providers 196 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 11
Resets submenu ...226 Diagnostics menu ...228 Service menu ...229 Appendix C Specifications HP LaserJet 4250 or 4350 series physical specifications 231 Electrical specifications hard disk 251 Appendix E Printer commands Understanding PCL 6 and PCL 5e printer command syntax 254 Combining escape - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 12
Hewlett-Packard limited warranty statement 269 Print Cartridge Limited Warranty Statement 271 Availability of support and service 272 HP maintenance agreements 272 Onsite service agreements 272 HP Express Exchange (U.S. and Canada only 273 To use HP Express Exchange 273 Repacking the printer - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 13
you for purchasing an HP LaserJet 4250 or 4350 series printer. If you have not done so, see the getting started guide (start) provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer. This section - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 14
and for troubleshooting problems. Go to http://www.hp.com/support/lj4250 or http://www.hp.com/ support/lj4350. After connecting, click Manuals. Printer control-panel Help-This printer features a Help system at the control panel that provides instructions for resolving most printer errors. To view - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 15
configurations. Each letter refers to a specific feature. Use the information in this section to determine which features your model has. Not all models are available in all configurations. Feature designations for the HP LaserJet 4250 or 4350 series printer Letter no letter d n t sl Description - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 16
descriptions (continued) Printer model HP LaserJet 4250 series HP LaserJet 4350 series dtn model ● 64 MB RAM, expandable up to 512 MB ● 80 MB RAM, expandable up to 512 MB ● one 100-sheet tray and two 500-sheet trays ● one 100-sheet tray and two 500-sheet trays ● HP Jetdirect embedded print - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 17
-produces 1200-dpi printing for the best quality in line art and graphic images. HP LaserJet cartridges for crisp, sharp output. Paper handling HP LaserJet 4250 series printer HP LaserJet 4350 series printer HP LaserJet 4250tn, dtn, and dtnsl models hold up to 1,100 sheets of paper. All other - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 18
Memory and processor HP LaserJet 4250 series printer HP LaserJet 4350 series printer The HP LaserJet 4250 model includes 48 MB of random-access memory (RAM). The HP LaserJet 4250n and tn models include 64 MB of RAM. The HP LaserJet 4250dtn and dtnsl models include 80 MB RAM. All models are - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 19
saves paper. Duplex printing (automatic or manual) saves paper. Printing in EconoMode saves toner. Accessibility HP LaserJet 4250 series printer HP LaserJet 4350 series printer The online user guide is compatible with text screen-readers. The print cartridge can be inserted and removed by using - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 20
Printer parts Before using the printer, familiarize yourself with the parts of the printer. 1 Top output bin 2 Control panel 3 Tray 1 (pull to open) 4 Tray 2 5 On/off switch 6 Right-side panel (provides access to DIMMs and CompactFlash cards) 7 Top cover (provides access to the print cartridge) 8 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 21
card) (J6054B) 9 Storage cabinet for the printer (Q2445B) 10 Stacker accessory (Q2442B) 11 Staple cartridge (Q3216A) 12 Print cartridge (Q5942A: 10,000-page cartridge or Q5942X: 20,000-page cartridge) * The paper capacity of any HP LaserJet 4250 or 4350 series printer can be expanded to a maximum of - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 22
printer has five ports: two EIO slots and three ports for connecting to a computer or a network. 1 2 3 4 5 1 EIO slot 2 2 Network connection (for models that include an embedded HP The printer might be in PowerSave mode. Press any button on the printer control panel. ● The accessory has an error - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 23
the other person should stand at the back of the printer. To lift the printer, grip the lift handles that are on the sides of the printer. Do not attempt to lift the printer by gripping any other part of the printer. If the bottom of the printer is attached to an optional accessory (such as a 500 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 24
Help system The control panel is located on the front of the printer. ? See Interpreting control-panel messages to identify and troubleshoot control-panel messages. Control-panel layout 1 2 3 4 11 10 9 ? 8 5 6 7 1 STOP button 2 Ready light 3 Data light 4 Attention light 5 MENU button - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 25
lights Light Ready State On Off Blinking Indication The printer is online and ready to accept data to print. The printer cannot accept data because it is offline (paused) or has experienced an error. The printer is going offline. The printer stops processing the current print job and expels all - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 26
button) to scroll to PRINT MENU MAP, and then press (SELECT button). Using the printer Help system This printer features a Help system at the control panel that provides instructions for resolving most printer errors. To view Help for a message (if available), press (HELP button). If the Help topic - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 27
. Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change MENU to exit the menu. Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings. - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 28
appropriate time period. 9. Press (SELECT button) to set the time period. 10. Press MENU to exit the menu. Show address This item determines whether the printer's IP address appears on the display with the Ready message. If more than one EIO card is installed, the IP address of the card that - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 29
does not automatically select another tray when you indicate that a specific tray should be used. Selecting FIRST allows the printer to pull from a second tray if the specified tray is empty. EXCLUSIVELY is the default setting. ● MANUALLY FEED PROMPT. If you select ALWAYS (the default value), the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 30
) to set the behavior. 11. Press MENU to exit the menu. To set Manually Feed Prompt 1. Press MENU to open the menus. 2. Press (DOWN button) to TRAY BEHAVIOR. 8. Press (DOWN button) to highlight MANUALLY FEED PROMPT. 9. Press (SELECT button) to select MANUALLY FEED PROMPT. 10. Press (UP button) or ( - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 31
MENU to exit the menu. Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 60 MINUTES, 90 MINUTES, 2 HOURS - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 32
button) to highlight RESETS. 5. Press (SELECT button) to select RESETS. 6. Press ( problems. ● PCL configures the printer to use Printer Control Language. ● PDF configures the printer to print .PDF files. (This option is only available the printer has sufficient memory.) ● PS configures the printer - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 33
to exit the menu. Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. ● Select ON if you want an error message to appear for ten seconds before the printer automatically continues to print. ● Select OFF to pause printing - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 34
(UP button) or (DOWN button) to select the appropriate setting. 9. Press (SELECT button) to set the selection. 10. Press MENU to exit the menu. Cartridge low The printer has two options for reporting that print cartridge life is low: CONTINUE is the default value. ● Select CONTINUE to allow the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 35
menu item. ● Select CONTINUE to allow the printer to continue printing. A REPLACE CARTRIDGE warning message appears until the print cartridge is replaced. Printing in this mode can continue only for a specific number of pages. After that, the printer stops printing until you replace the empty print - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 36
selection. 10. Press MENU to exit the menu. Language If LANGUAGE appears in English on the control panel, use the following procedure. Otherwise, turn the printer off and then on again. When XXX MB appears, press and hold (SELECT button). When all three control panel lights are lit, release (SELECT - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 37
To select the language 1. When SELECT LANGUAGE appears in English, press (SELECT button), and wait until LANGUAGE appears in English. 2. Press (DOWN button) until the preferred language appears. 3. Press (SELECT button) to save the preferred language. ENWW Control panel 25 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 38
printer drivers for all supported operating systems are available at http://www.hp.com/go/lj4250_software or http://www.hp.com/go/lj4350_software. If you do not have access to the Internet, see the support flyer that came in the printer box for information about obtaining the most recent software - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 39
requesting them from an HP-authorized service or support provider. For Linux support see http://www.hp.com/go/linux. For UNIX support see http://www.hp.com/go/ jetdirectunix_software. For additional information see the support flyer that came in the printer box. If the printer driver that you want - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 40
printing primarily from PostScript-specific programs such as Adobe® and Corel, for compatibility with PostScript Level 3 needs, or for PS CompactFlash font support. The printer automatically switches between PS and PCL printer languages. Printer driver Help Each printer driver has Help screens that - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 41
configuration settings (for example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. The steps can vary; this procedure is - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 42
features easy. Use the HP LaserJet Utility to perform the following tasks: ● Name the printer, assign it to a zone on the network, and download files and fonts. ● Configure and set the printer for Internet protocol (IP) printing. The HP LaserJet Utility is not currently supported for OS X, but the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 43
UNIX support see http://www.hp.com/go/jetdirectunix_software. You can download the latest software free of charge at http://www.hp.com/go/ lj4250_software or http://www.hp.com/go/lj4350_software. After you have followed the installation instructions and loaded the software, see Using printer-driver - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 44
software for networks The software on the printer CD-ROM supports network installation with a Microsoft network (except Windows 3.1x). For network installation on other operating systems, go to http://www.hp.com/go/lj4250_software or http://www.hp.com/go/lj4350_software. Windows NT 4.0 drivers - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 45
. An installation program for the PPDs and other software is provided on the CD-ROM that came with the printer. In addition, use the Apple LaserWriter 8 printer driver that comes with the computer. ● HP LaserJet Utility. The HP LaserJet Utility provides access to features that are not available - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 46
language preference. For example, the Installer/English folder contains the Installer icon for the English printer software. 3. Double-click the HP LaserJet Installers folder. 4. Follow the instructions on the computer screen. 5. Double-click the Installer icon for the appropriate language. If OS - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 47
On the drop-down menu at the top, click USB. 5. In the Printer Model List, click HP. 6. Under Model Name, click HP LaserJet 4250 or 4350 series, and then click Add. 7. Print a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 48
. 2. Point to HP LaserJet 4250 or 4350 series, and then click Uninstaller. 3. Click Next. 4. Select the HP printing-system components that you want to uninstall. 5. Click OK. 6. Follow the instructions on the computer screen to complete the uninstallation. To remove software from Macintosh operating - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 49
this User guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at http://www.hp.com/support/ljpaperguide. Always test paper before buying large quantities. Using media that does not meet HP specifications can cause problems for the printer, requiring repair - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 50
x 9.0 inches) EnvelopeB5 ISO 176 x 250 mm (6.9 x 9.8 inches) EnvelopeMonarch #7-3/4 98 x 191 mm (3.9 x 7.5 inches) 1The printer supports a wide range of sizes. Check the printer software for supported sizes. 2Capacity can vary depending on paper weight and thickness, as well as environmental - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 51
10.8 inches) Custom3 Minimum: 148 x 210 mm (5.8 x 8.3 inches) Maximum: 216 x 356 mm (8.5 x 14 inches) 1The printer supports a wide range of sizes. Check the printer software for supported sizes. 2Capacity can vary depending on paper weight and thickness, as well as environmental conditions. 3To - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 52
8.7 inches) Weight 75 to 105 g/m2 (20 to 28 lb) C5 ISO 162 x 229 mm (6.4 x 9.0 inches) Capacity 75 envelopes Optional stacker or stapler/stacker supported sizes and weights Size Dimensions1 Weight Capacity2 Stacker or stacker part of stapler/stacker only 40 Chapter 1 Printer basics ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 53
part of stapler/stacker only4 Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m2 (16 to 32 lb) 15 sheets of 75 g/m2 (20 lb) paper A4 210 x 297 mm (8.3 x 11.7 inches) Legal 216 x 356 mm (8.5 x 14 inches) 1The printer supports a wide range of sizes. Check the printer software for supported - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 54
42 Chapter 1 Printer basics ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 55
Selecting the correct fuser mode ● Stapling documents ● Loading trays ● Understanding media output options ● Printing envelopes ● Printing on special media ● Printing on both sides of paper (optional duplexer) ● Canceling a print job ● Using the printer driver ● Using printer-driver features ● Using - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 56
the trays. The following sections provide information about configuring the printer to pull media from specific trays. Understanding tray order Customizing tray 1 operation Printing by type and size of media (locking trays) Manually feeding media from tray 1 NOTE Understanding tray order When the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 57
a certain type and size in the printer driver, the printer automatically selects the tray that is loaded with that type or size. You do not have to select a specific tray (selecting by source). Configuring the printer this way is especially helpful if the printer is shared, and more than one person - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 58
media is not supported. ● Optional envelope feeder: Set the size on the PAPER HANDLING menu. 4. In the program or printer driver, select a type other than Auto Select. The type and size settings can also be configured in the HP Web Jetadmin software for networked printers. Manually feeding media - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 59
as HIGH 1 or HIGH 2, improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The printer might print at a slower speed when the fuser mode is set to HIGH 1 or HIGH 2. To reset the fuser modes to the default settings, open the CONFIGURE DEVICE - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 60
15 sheets, the printer will print the job to the bin, but the printer will not staple the job. ● The stapler supports paper only. Do the pages. The printer driver can be configured to disable the staple option if the staple cartridge is empty. To select the stapler in the software (Windows) 1. On - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 61
stapler/stacker, turn the stapler unit toward the front of the printer until the unit clicks into the open position. Grasp the blue staple-cartridge handle and pull the cartridge out of the stapler unit. 2. Insert the new staple cartridge into the stapler unit and rotate the stapler unit toward the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 62
tray. For supported media sizes, see Supported sizes of print media. If an optional stapler/stacker is installed, the printer automatically rotates the printed images 180° on all media sizes, even if the job is not stapled. If you are printing on paper that requires a specific orientation, such - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 63
for six standard sizes (letter, A4, legal, executive, A5, and B5 JIS), and for many custom sizes. See Supported sizes of print media. The printer senses standard sizes if you set the tray guides to a standard size and turn the media knob to Standard. If an optional stapler/stacker is installed, the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 64
tray out and lift up slightly to remove it from the printer. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it to the correct media size. 4. On the right - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 65
size is loaded if the tray guides are properly adjusted. If an optional stapler/stacker is installed, the printer automatically rotates the printed images 180° on all paper sizes, even if the job is not stapled. If you are printing on media that requires a specific orientation, such as letterhead - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 66
the door of the 1,500-sheet tray. 2. If media is in the tray, remove it. When media is in the tray, the guides cannot be adjusted. 3. Pinch the guides at the front of the tray and slide them to the correct media size. 4. Load the media with the front side facing down - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 67
5. Make sure that the height of the stack does not exceed the maximum-height indicators on the guides and that the front edge of the stack is aligned with the arrows. 6. Close the door on the tray. ENWW Loading trays 55 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 68
Understanding media output options The printer has three output locations: the top (standard) output bin, the rear jams, do not open or close the rear output bin while the printer is printing. Printing to the rear output bin The printer always prints to the rear output bin if it is open. Media that - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 69
is set to recognize it. You need to set this setting only once. See the printer driver online Help for details. For more information about supported paper, see Supported sizes of print media. For more information about stapling, see Stapling documents. ENWW Understanding media output options - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 70
is installed When an optional stapler/stacker is installed, the printer automatically rotates the printed images 180° on all paper sizes, even if the job is not stapled. If you are printing on paper that requires a specific orientation, such as letterhead, preprinted paper, prepunched paper, and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 71
supports standard or custom sizes. The optional envelope feeder holds up to 75 envelopes and supports envelopes that have pressure-sensitive adhesive. The printer might print at a slower speed when printing be stacked in the tray. See Envelopes for specifications. To load envelopes in tray 1 1. Open - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 72
. You need to set this setting only once. See the printer driver online Help for details. ● Ensure that you are familiar with the parts of the optional envelope feeder. 1 4 2 3 1 Release lever 2 Envelope weight 3 Tray extension 4 Guides Installing the optional envelope feeder Use these steps to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 73
to be sure that it is securely in place. Removing the optional envelope feeder Use these steps to remove the optional envelope feeder from the printer. To remove the optional envelope feeder 1. Press the release button that is located on the left side and pull the optional envelope feeder away from - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 74
apart. 3. Load envelopes with the front side facing up, and the postage-end toward the printer. Stack envelopes no higher than the arrows on the guides. Slide the envelopes into the printer as far as they will go without forcing them. The envelopes at the bottom of the stack should slide in slightly - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 75
4. Adjust the guides to touch the envelopes without bending them. 5. Lower the envelope weight onto the these locations, trying them in this order: in the program, in the printer driver, or on the Paper Handling menu at the printer control panel. See Paper Handling menu. ENWW Printing envelopes 63 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 76
labels that are recommended for use in laser printers. Make sure that labels meet the correct specifications. See Labels. CAUTION Follow these curl and other problems. Do not load or print on labels in the following ways: Failure to follow these instructions can damage the printer. ● Do not - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 77
only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies. ● At the printer control panel, open the CONFIGURE DEVICE menu. On the PRINT QUALITY submenu, select FUSER MODES. Make sure that the fuser mode is set to TRANSPARENCY=LOW. Failure - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 78
edge toward you. NOTE When Alternative Letterhead mode is enabled in the printer driver, and Letterhead or Preprinted is selected as the media type, you must Do not use raised or embossed letterhead. ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 79
as BOND) to turn on the appropriate fuser mode. The printer might print at a slower speed when set at HIGH 1 or HIGH 2. Use the HIGH 1 and HIGH 2 settings only if you are experiencing toner-adhesion problems. The HIGH 1 and HIGH 2 settings might increase problems with curl and jams. ● Some makers of - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 80
type that you want to modify. Select either HIGH 1 or HIGH 2 as the fuser mode. Using these modes helps prevent toner from rubbing off the page, but using them might slow the printer speed or create other problems, such as increased curl. Guidelines for custom-size paper Follow these guidelines when - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 81
wear on the print cartridge components that might result in toner leaking into the printer or might cause print-quality problems. Setting custom paper sizes When custom paper is loaded, size settings need to be selected in the program (the preferred method), in the printer driver, or at the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 82
To set custom paper sizes 1. If you loaded a 500-sheet tray with custom paper, be sure that the knob is set to Custom. (See Loading tray 2 or an optional 500-sheet tray.) 2. Press (SELECT button) to open the menus. 3. Use (UP button) or (DOWN button) to scroll to PAPER HANDLING, and then press ( - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 83
The duplexer supports the following paper sizes: letter, legal, executive, A4, A5, and JIS B5. The automatic duplexer is included with the HP LaserJet 4250dtn, 4250dtnsl, 4350dtn, and 4350dtnsl printers. For models that do not include an automatic duplexer, you can print on both sides manually. See - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 84
system that you are using. For details, see Using the printer drivers. Look for the instructions in the column labeled "To change configuration settings." ● paper, prepunched paper, and paper with watermarks) require a specific orientation for duplex printing. The duplexer prints the second side - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 85
edge toward the back of the tray. Do not load paper that is heavier than 105 g/m2 (28 lb bond). Jamming could result. 2. Open the printer driver (see Changing the settings for a print job). 3. On the Finishing tab, click Print on Both Sides. For Macintosh, click File, click Print, and then click - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 86
system that you are using. For details, see Using the printer drivers. Look for the instructions in the column labeled "To change configuration settings." These instructions are for Windows. To duplex manually with Mac OS 9, perform a custom software installation and load the plug-in for booklet or - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 87
Canceling a print job You can cancel a print job from a software program or a print queue, or by pressing the STOP button on the printer control panel. ● If the printer has not started printing, first try to cancel the job within the software program that sent the print job. ● If the print job is - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 88
a setting is not available in the software program or printer driver, you must set it at the printer control panel. For more information about printer-driver features, see the printer-driver online Help. For more information about printing from a specific software program, see the documentation for - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 89
OK to save your settings and to close the printer driver. To change default settings in Windows NT 4.0 1. Click the Start button. 2. Click Settings. 3. Click Printers. 4. Right-click the HP LaserJet 4250 or 4350 series series printer icon. 5. Click Document Defaults. 6. Change any of the settings - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 90
To change default settings in Macintosh operating systems Depending on the Macintosh operating system version that you have, use either the Apple Desktop Printer Utility, the Print Center, or the Print Setup Utility to change printer driver defaults. 78 Chapter 2 Printing tasks ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 91
Using printer-driver features This section provides instructions for common printing features that are controlled through the printer driver. ● that you want, depending on your printer-driver version. Watermarks are supported only for Mac OS 9.x. Watermarks are not supported for Mac OS X V10.1 and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 92
both sides of paper (optional duplexer)). To print multiple pages on one side of a sheet of paper on Windows computers (all versions) 1. Open the printer driver (see Changing the settings for a print job). 2. On the Finishing tab, select the number of pages per sheet from the Pages per sheet drop - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 93
outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if toner remains in the cartridge, To use EconoMode (draft) printing on Windows computers 1. Open the printer driver (see Changing - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 94
Click OK. Selecting a paper source If your software program supports printing paper by source, make the selections from the program. Program settings override printer-driver settings. To select a paper source on Windows computers 1. Open the printer driver. See Changing the settings for a print job - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 95
To print covers or different pages on Windows computers This procedure changes the printer's settings for one print job. To change the printer's default settings, see Changing default settings. 1. Open the printer driver (see Changing the settings for a print job). 2. On the Paper/Quality tab, click - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 96
configure the drivers. To support job-storage features for complex jobs, HP recommends that you install additional memory. For information about ordering an optional hard disk or more memory, see Part numbers. Make sure that you identify your jobs in the printer driver before printing. Using - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 97
and hold feature provides a quick and easy way to print one copy of a job for proofing before printing the additional copies. If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. To print the remaining copies of a held job 1. Press (SELECT button) to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 98
by typing a four-digit personal identification number (PIN) at the printer control panel. You specify the PIN in the printer driver, and it is sent to the printer as part of the print job. To specify a private job To specify in the driver that a job is private, select the Private Job option and type - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 99
, you might want to download a personnel form, a calendar, a time sheet, or an accounting form that other users can gain access to and print. To store a print job To store a print job permanently on the optional hard disk, select the Stored Job option in the printer driver when you print the job - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 100
To print a stored job 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (DOWN button) to scroll to RETRIEVE JOB, and then press (SELECT button). 3. Use (UP button) or (DOWN button) to scroll to the user name, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 101
Jetadmin software ● Using the HP Toolbox ● Uninstalling the HP Toolbox ● Managing and configuring printer drivers ● Configuring e-mail alerts ● Setting the real-time clock ● Checking the printer configuration ● Managing the print cartridge ● Cleaning the printer ● Performing preventive maintenance - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 102
is supported for Windows 98 and later. In order to use the embedded Web server with a direct connection, you must select the Custom installation option when you install the printer driver. Select the option to load the HP Toolbox. The proxy server is installed as part of the HP Toolbox software - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 103
Links area on all embedded Web server pages. These permanent links always appear in the Other Links area: HP Instant Support, Order Supplies, and Product Support. ● Device Information. Name the printer and assign an asset number to it. Type the name and e-mail address for the primary contact who - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 104
diagnostic and support information specific to your printer. ● Order Supplies. Click this link to connect to an ordering Web site and order genuine HP supplies, such as print cartridges and media. ● Product Support. Connects to the support site for the HP LaserJet 4250 or 4350 series printer. Then - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 105
HP Web Jetadmin software NOTE HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 106
the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to the network. You must perform a complete software installation in order to use the HP Toolbox - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 107
about troubleshooting print-quality problems, and calibrate the printer to maintain color print quality. ● Maintenance. View information about managing printer supplies, view information about replacing the print cartridges, and view information about replacing other printer supplies. ● Error - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 108
sources: ● Install Notes. Provides specific installation instructions and information regarding your product before you install and use the printing system. ● User Guide. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. The - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 109
● HP instant support. Connects to the HP instant support page for the product. ● Product Registration. Connects to the HP product registration Web site. ● Product Support. Connects to the support site for the printer. Then, you can search for help with a specific problem. ENWW Using the HP Toolbox - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 110
desktop shortcut 1. Click Start. 2. Point to Programs. 3. Point to Hewlett-Packard or to the HP LaserJet 4250 or 4350 series program group, and then click Uninstall hp LaserJet Toolbox. 4. Follow the onscreen instructions. To uninstall the HP Toolbox by using Add/Remove Programs in the Windows - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 111
with all supported drivers, and can be modified by using either the plug-in or the utility. HP Web Jetadmin software plug-in A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installation - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 112
needed within a specific organization or operating environment. The customization utility is available in two places: ● On the CD-ROM that comes with the printer (the utility is one of the installer options) ● In the printing system software that is available for downloading from the HP Web site for - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 113
printer) ● What alerts are to be received (for example, alerts for jams, paper out, ORDER CARTRIDGE, REPLACE CARTRIDGE, and cover open) ● The e-mail account to which the alerts should be forwarded Utitlity HP Web Jetadmin Embedded Web server Information source ● See Using HP Web Jetadmin software - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 114
settings are saved and the control panel returns to the DATE/TIME submenu. 8. Press MENU to exit the menu. 102 Chapter 3 Managing and maintaining the printer ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 115
NOTE Setting the date 1. Press MENU to open the menus. 2. Use (UP button) or (DOWN button) to scroll to CONFIGURE DEVICE, and then press (SELECT button). 3. Use (UP button) or (DOWN button) to scroll to SYSTEM SETUP, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to scroll to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 116
settings are saved and the control panel returns to the DATE/TIME submenu. 9. Press MENU to exit the menu. 104 Chapter 3 Managing and maintaining the printer ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 117
the printer. (Many of these values can be overridden in the program or printer driver.) printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages. If an HP Jetdirect print server is installed, an HP - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 118
HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox. hp LaserJet 4250/4350 printers 1 2 1 3 4 5 6 1 Printer installed in each DIMM slot and EIO slot. 3 Memory Lists printer memory, PCL Driver Work Space (DWS), and resource saving information. 4 Event Log - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 119
, and then press (SELECT button). hp LaserJet 4250/4350 printers 1 100% 100% 2 1 ENWW 3 4 1 Information about the print cartridge, including estimated pages remaining 2 Information about the remaining life for the maintenance kit 3 Information about ordering replacement supplies 4 Information - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 120
stay resident in the printer until other fonts are downloaded to replace them, or until the printer power is turned off. ● INTERNAL: Fonts that permanently reside in the printer. ● Font ID is the number you assign to soft fonts when you download them through software. 108 Chapter 3 Managing and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 121
remaining ● Number of pages printed Non-HP print cartridges Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 122
can check the supply (toner) level by using the printer control panel, the embedded Web server, HP Toolbox software, or HP Web Jetadmin. To check check the supply level by using the HP Toolbox software You can configure HP Toolbox to notify you when the print cartridge is low. You can choose to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 123
low on toner or drum life When the cartridge is low, the printer control panel shows the ORDER CARTRIDGE message. For the HP LaserJet 4250 series, the message first appears when about 15% (10,000-page cartridge) or about 8% (20,000-page cartridge) of the life remains in the print cartridge. For the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 124
-based cleaners on or around the printer. While cleaning the printer, be careful not to touch the transfer roller (the black, rubber roller located underneath the print cartridge). Skin oils on the roller can cause print-quality problems. Cleaning the inside of the printer Use these steps to clean - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 125
with a dry, lint-free cloth. ENWW 5. Reinstall the print cartridge, close the top cover, plug in the power cord, and turn the printer power on. Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. Accumulation of - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 126
The cleaning procedure takes about 2.5 minutes to complete. A CLEANING message appears on the printer control panel display while the cleaning is taking place. Running the cleaning page manually In order for the cleaning page to work properly, print the page on copier-grade paper (not bond, heavy, - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 127
. (See Configuration page or Supplies status page for details.) To order the printer maintenance kit, see Part numbers. The kit includes: ● fuser ● rollers (transfer, pickup, and feed) ● installation instructions The printer maintenance kit is a consumable item and is not covered under the original - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 128
replace the stapler unit 1. Locate the stapler unit on the right side of the stapler/stacker. 2. Rotate the stapler unit toward the front of the printer until the unit clicks. Hold the stapler unit in this open position. 3. Push down on the tab at the top of the stapler unit. 4. Hold - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 129
5. Disconnect cable that connects the stapler unit to the stapler/stacker. (Only the blue part detaches.) Release the white tab that contains the blue cable connector by opening the tab to the left. 6. Remove the new stapler unit from its - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 130
stapler unit and push the unit into the stapler/ stacker. 10. Rotate the stapler unit toward the rear of the printer until the unit clicks into place. 11. If the stapler cartridge is not installed in the stapler unit, install it now. (See Loading staples.) 118 Chapter 3 Managing and maintaining the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 131
printer messages ● Understanding accessory lights for the stacker and stapler/stacker ● Correcting print-quality problems ● Troubleshooting network printing problems ● Troubleshooting common Windows problems ● Troubleshooting common Macintosh problems ● Troubleshooting common PostScript problems - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 132
the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See HP customer care.) Macintosh - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 133
printer power ● Plug the printer into a different outlet. off, and then turn the printer power on. ● Check that the power supplied to the printer is steady, and meets printer specifications. (See Electrical specifications on the printer control panel display. ENWW Troubleshooting flowchart 121 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 134
Using the computer, check the print queue or print spooler to see if the printer started [start] guide or the instructions that came with the print cartridge.) has been paused. If there ● The print cartridge might are problems with the be empty. Install a new current print job, or if the print - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 135
to that port and printing.) ● If printing with the PS driver, on the Printing submenu (on the Configure Device menu) at the printer control panel, set PRINT PS ERRORS=ON, and then print the job again. If an error page prints, see the instructions in the next column. ● On the System Setup submenu - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 136
4 Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a portion of the page prints. Printing stops in the middle of the job. Print speed is slower than expected. A printer control panel setting is not taking effect. 124 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 137
. To test, try printing it on another printer (if meets printer specifications. (See Electrical specifications.) ● Turn banner pages off. (See your network administrator.) or program. (The printer driver and program settings override printer control panel settings.) possible), or try a ● Note - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 138
. (See Using the printer driver.) loaded correctly and that the guides are not too ● Check that RET is on. (See Print Quality submenu.) ● Check the program settings. (See the program tight or too loose against the paper stack. ● Go to Correcting print-quality problems. online Help.) ● If - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 139
that trays are Configuration page.) correctly configured for ● Configure the printer driver paper size and type. (See to recognize the installed Loading trays IN JOB appears on the printer control panel display, call for support. (See HP customer care.) ENWW Troubleshooting flowchart 127 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 140
you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 141
If this problem occurs frequently, add memory to the printer. You are printing a PDF or PostScript (PS) file but Try using the PS printer driver rather than the are using a PCL printer driver. PCL printer driver. (You can usually do this from a software program.) In the printer driver, Optimize - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 142
a computer. Print a job that you know works. The wrong driver was selected in the software. Check the software's printer selection menu to make sure that an HP LaserJet 4250 or 4350 series printer is selected. The software program is malfunctioning. Try printing a job from another program. The - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 143
you select Print in the software. Cause Solution The printer is malfunctioning. Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see Interpreting control-panel messages. ENWW Solving general printing problems 131 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 144
supported media, see Supported sizes of print media. The following problems with paper cause print quality deviations, jamming, or even damage to the printer. NOTE CAUTION Symptom Poor print quality or toner Use high-quality paper that is made for laser printers. The paper varies from side to side - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 145
control panel (see PS or PCL font list) or (for Macintosh computers) the HP LaserJet Utility (see HP LaserJet Utility). ● Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life that is left in the print - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 146
5 Fuser area 6 Output areas (top bin, rear bin, and optional stacker or stapler/stacker) Loose toner might remain in the printer after a jam and cause temporary print-quality problems. These problems should clear up within a few pages. Clearing jams from the top-cover and print-cartridge areas - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 147
dry, lint-free cloth, clean any loose toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the printer after a few pages are printed. If toner gets on your clothing, wipe it off with - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 148
. Look for the jam in another location. (See Jam locations.) If you are using a non-HP print cartridge, the message NON HP SUPPLY INSTALLED might appear on the printer control panel display. Press (SELECT button) to continue. Clearing jams from the optional envelope feeder This section applies - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 149
the optional envelope feeder. To clear jams from tray 1 Slowly pull the jammed paper or other print media out of the printer. If part of the paper has already been pulled into the printer, follow the steps under To clear jams from the top-cover and print-cartridge areas. ENWW Clearing jams 137 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 150
area, slowly pull the media down and out of the printer. (Do not pull the media straight out, or it (See To clear jams from the topcover and print-cartridge areas.) NOTE Do not force the media if it will Slide the tray back into the printer. 5. Press (SELECT button) to clear the jam message. 6. - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 151
is visible in the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the .) 3. Make sure that the paper does not exceed the fill marks on the paper guides, and that the front edge of the stack is aligned with the arrows. 4. Close - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 152
up and then pull it out to remove it. 2. Remove any paper that is on top of tray 2. (You might need to reach inside the printer.) 3. Slowly pull any paper out of the optional duplexer. 4. Insert the optional duplexer into the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 153
out of the printer. (Loose toner might be on the sheet. Be careful not to spill it on yourself or into the printer.) NOTE If the fuser area. 3. Close the rear output bin. 4. Open and close the top cover to clear the jam message. 5. If a jam message persists, a sheet is still jammed in the printer - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 154
you were trying to clear a jam from the fuser. To clear jams from the fuser area 1. Turn the printer power off and unplug the power cord from the printer. WARNING! The fuser is very hot. To avoid minor burns, wait down and releasing the two hinge pins. 2 2 1 142 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 155
5. Firmly grasp each side of the fuser. Push the blue levers upward and pull the fuser straight out of the printer. 6. Remove the jammed media. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet. You can also turn the jamclearing - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 156
printer. 10. Replace the optional duplexer, if it was removed. 11. Turn the printer power on. 12. If a jam message persists, a sheet is still jammed in the printer the print job again because the printer power has been turned off. printer, open the door on the stacker or stapler/stacker. 144 Chapter - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 157
stapler/stacker, turn the stapler unit toward the front of the printer until the unit clicks into the open position. Pull outward on the blue staple cartridge to remove it. 2. Rotate the green cover on the end of the staple cartridge upward, and remove the jammed staple. ENWW Clearing jams 145 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 158
printer. Even a small torn piece of media in the printer path can cause repeated jams. ● Check that the trays are properly adjusted. (See Loading trays.) The guides only media that meets HP specifications. (See Paper specifications.) Try using different media to see if the problem goes away. Do not - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 159
on labels.) ● Check that the power supplied to the printer is steady and meets printer specifications. (See Electrical specifications.) ● Clean the printer. (See Cleaning the printer.) ● Perform preventive printer maintenance if maintenance is due. See Loading staples. ENWW Clearing jams 147 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 160
help press The printer has detected that a printer supply is not a genuine HP supply. Recommended action 1. Turn the printer power off, and then turn the printer power on to clear the message. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 161
contact an HPauthorized service or support provider (see HP customer care). 22 specification. (See Ordering parts, accessories, and supplies.) 2. This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer. (See Software - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 162
on A critical firmware error has occurred. 1. Turn the printer power off, leave it off for 20 minutes, and then turn the printer power on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 50.X FUSER ERROR For help press A fuser error has - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 163
the specified DIMM. Turn the printer power off, and then replace the DIMM that caused the error. Turn the printer power off and then on. If error reappears, record message and contact an HP-authorized service or support provider (see HP customer care. ENWW Understanding printer messages 151 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 164
source at the printer location might need to be inspected to ensure that they meet the electrical specifications for the printer. (See Electrical specifications.) If the message persists, contact an HPauthorized service or support provider (see HP customer care). 152 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 165
66.XY.ZZ INPUT DEVICE FAILURE An error occurred in an external paperhandling accessory. Recommended action 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 1. Turn the printer power off and then on - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 166
an HPauthorized service or support provider (see HP customer care). 68.X STORAGE ERROR SETTINGS CHANGED For help press alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press An error occurred in the printer permanent storage and one or more printer settings has been reset to its - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 167
on A printing error occurred. 79.XXXX ERROR To continue turn off then on The printer detected a critical hardware error. Recommended action 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 1. Press - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 168
in slot [X]. 8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has encountered a critical error. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). FULL Remove all - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 169
a critical failure and can no longer be used. new one. (See Printer memory.) CARD SLOT X FILE OPERATION FAILED To clear press alternates with < the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. (See the HP Web Jetadmin software Help for more information.) CARD - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 170
jams might occur. To view instructions for upgrading the firmware and to download the firmware upgrade, go to http://www.hp.com/support/lj4250 or http://www.hp.com/support/lj4350. DATA RECEIVED To print last page press alternates with The printer is waiting for the command - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 171
power off The optional duplexer has an error. Turn off the printer power and reattach the optional duplexer. (Any print jobs at the printer might be lost.) EIO X disk Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. ENWW Understanding printer messages 159 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 172
this problem, simplify the print job or install additional memory. INTERNAL DISK DEVICE FAILURE To clear press alternates with The disk had a critical failure and can no Contact an HP-authorized service or longer be used. support provider. 160 Chapter 4 Problem solving - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 173
as trying to download a file to Manager in HP Web Jetadmin to download or delete HP Web Jetadmin to initialize the file system. LOAD TRAY XX [TYPE][SIZE] For help press The tray that is indicated is configured for a specific job is sent that requires a specific type and size that is not - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 174
that requires a specific type and MANUALLY FEED [TYPE][SIZE] To continue press alternates with MANUALLY FEED [TYPE][SIZE] For help press The printer is waiting for media to be loaded in tray 1 for manual printer message and then press (SELECT button) to print. 162 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 175
is not covered under the printer warranty. ORDER CARTRIDGE LESS THAN XXXX PAGES For help press alternates with For the HP LaserJet 4250 series, the message first appears when about 15% (10,000-page cartridge) or about 8% (20,000-page cartridge) of the life remains in - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 176
to download HP-authorized service or support provider. Try printing again to an existing folder. 1. Delete files and then try again, or turn the printer power off, and then turn the printer power on to delete all files on the device. (Use Device Storage Manager in HP Web Jetadmin or another software - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 177
cartridge. 4. Close the top cover. Contact an HP authorized service or support provider. Try printing again to an existing folder. Delete files from the disk and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. ENWW Understanding printer - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 178
Manager in HP Web Jetadmin sure that the guides are positioned printer control panel display. Replace the staple cartridge. For information about replacing the staple cartridge, see Loading staples. For information about ordering a new staple cartridge, see Part numbers. 166 Chapter 4 Problem - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 179
about ordering a new staple cartridge, see Part numbers. TOO MANY PAGES IN JOB TO STAPLE The maximum number of sheets the stapler can staple is 15. The print job finishes printing but is not stapled. For print jobs that have more than 15 pages, staple them manually. TRAY XX [TYPE][SIZE - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 180
, disk, or configuration problem. Correct the error and then try again to store the job. UNSUPPORTED DATA ON [FS] DIMM IN SLOT X To clear press The data on the DIMM is not supported. [FS] stands for either ROM or FLASH. The DIMM may need to be replaced. Turn the printer - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 181
the staple cartridge. Replace the staple cartridge. See Loading staples. ● The number of pages in the job exceeds the 15-page limit for stapling. TOO MANY PAGES IN JOB TO STAPLE appears on the printer control-panel display. For jobs that have more than 15 pages, staple the pages manually. ● The job - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 182
.) ● The stapler unit is open. OUTPUT PAPER PATH OPEN appears on the printer controlpanel display. (See the section for this message in Interpreting control-panel messages.) ● The firmware is corrupt. CORRUPT FIRMWARE IN EXTERNAL ACCESSORY appears on the control-panel display. (See the section for - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 183
, and then turn the printer power on. Replacing accessories or accessory components If you are unable to resolve problems that are indicated by the stacker or stapler/stacker accessory lights, contact the HP Customer Care Center. (See HP customer care.) If an HP Customer Care Center representative - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 184
specifications). ● Check to make sure that EconoMode is off in the software (see Using EconoMode (draft) printing ). ● Troubleshoot general printing problems (see Solving general printing problems). ● Install a new HP print cartridge, and then check the print quality again. (See the instructions - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 185
Specks See Dropouts See Dropouts See Dropouts See Loose toner See Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Lines See Gray background See Toner smear Dear Mr. Abhjerhjk, The dhjhfiuhu if teint (dark) See Random image repetition (light) Correcting print-quality problems 173 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 186
is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the paper is too moist or too rough). See Paper specifications. 4. The printer might be due for maintenance. Check this by printing - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 187
print cartridge. 4. The printer might be due for maintenance. Check this by printing a copy of the supplies status page. (See Supplies status page.) If maintenance is due, order and install the printer maintenance kit. (See Performing preventive maintenance.) ENWW Correcting print-quality problems - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 188
for maintenance. Check this by printing a copy of the supplies status page. (See Supplies status page.) If maintenance is due, order and install the printer maintenance kit. (See Performing preventive maintenance.) 6. Replace the print cartridge. Also see Loose toner. 176 Chapter 4 Problem solving - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 189
paper you are using meet HP specifications. (See Paper specifications.) 5. The printer might be due for maintenance. Check this by printing a copy of the supplies status page. (See Supplies status page.) If maintenance is due, order and install the printer maintenance kit. (See Performing preventive - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 190
paper you are using meet HP specifications. (See Paper specifications.) 3. The printer might be due for maintenance. Check this by printing a copy of the supplies status page. (See Supplies status page.) If maintenance is due, order and install the printer maintenance kit. (See Performing preventive - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 191
type and size of media (locking trays).) Wrinkles or creases ENWW 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 3. Turn over the stack of paper in the tray. Also, try - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 192
. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 4. Replace the print cartridge. 180 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 193
the TONER DENSITY setting. (See Print Quality submenu.) 5. Open the Configure Device menu at the printer control panel. On the Print Quality submenu, open OPTIMIZE and set LINE DETAIL=ON. Blurred print 1. Make sure that the type and quality of the paper you are using meet HP specifications. (See - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 194
solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image and the darker image farther down the page. ● From your software application, rotate the whole page 180° to print the lighter image first. ● - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 195
● See the HP Jetdirect Print Server Administrator's Guide on the printer CD-ROM for help and for more information about the Jetdirect configuration page. To reach the guide, select the appropriate print server series, select the appropriate print server product, and then click troubleshoot a problem - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 196
Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the HP LaserJet 4250 or 4350 series PCL 6 driver is selected, switch to a PCL 5e or PS printer driver - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 197
incorrectly. Make sure that the HP LaserJet 4250 or 4350 series PPD is in the following hard drive folder: System Folder/ Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions. The PostScript Printer Description (PPD) file is corrupt - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 198
Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 186 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 199
nonpowered USB hub. Problems with Mac OS X The printer driver is not listed in Print Center. Cause The printer software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. Solution Make sure that the HP LaserJet 4250 or 4350 series - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 200
the HP LaserJet 4250 or 4350 series PPD is in the following hard drive folder: Library/Printers/ PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 201
error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. ENWW Troubleshooting common Macintosh problems - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 202
connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 203
Troubleshooting common PostScript problems NOTE The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. To receive a printed or screen message - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 204
VM Error Cause A font error occurred. Range Check Cause A font error occurred. Solution Select unlimited downloadable fonts from the printer driver. Solution Select unlimited downloadable fonts from the printer driver. 192 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 205
sure that the font is on the optional hard disk. If the font is not on the optional hard disk, use Device Storage Manager in HP Web Jetadmin or the Macintosh-based HP LaserJet Utility to download the font. See PS or PCL font list. ENWW Troubleshooting the optional hard disk 193 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 206
194 Chapter 4 Problem solving ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 207
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Ordering parts, accessories, and supplies ● Part numbers ENWW 195 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 208
for ordering parts, supplies, and accessories: ● Ordering directly from HP ● Ordering through service or support providers ● Ordering directly through the embedded Web server (for printers that are connected to a network) ● Ordering directly through the HP Toolbox software (for printers that are - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 209
Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) The HP Toolbox software gives you the ability to order supplies and accessories directly from the computer. To order supplies by using the HP Toolbox, click Toolbox Links, and then click Order - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 210
and the stapler head. Order the stapler unit if you are experiencing stapler failure and an HP-authorized service or support provider advises you to replace the unit. Q3216-60501 NOTE The staple cartridge is not included with the stapler unit and must be ordered separately, when it needs to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 211
Print cartridges Item HP LaserJet print cartridge Description 10,000-page cartridge 20,000-page cartridge Part number Q5942A Q5942X Maintenance kits Item Description Part number Printer maintenance kit. Includes a replacement fuser, a transfer roller, a transfer-roller tool, a pickup roller, - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 212
HP Soft Gloss laser paper For use with HP LaserJet printers. Coated paper, good for business documents with high impact, such as brochures, sales material, and documents with graphics and photographic images. Letter (220 x 280 mm), 50 sheets/box A4 (210 x 297 mm), 50 sheets/ box Specifications - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 213
A4 (210 x 297 mm), 160 g/m2, CHP413/Europe 500 sheet/ream, 5-ream carton HP LaserJet paper For use with HP LaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bright, 24 lb (90 g/m2). Letter (8.5 x 11 inch), 500 sheets/ream - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 214
than other office papers. Specifications: 90 bright, 20 lb (75 g/m2). HP Office paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Good for highvolume printing. Specifications: 84 bright, 20 lb (75 g/m2). Description Part number Letter (8.5 x 11 inch - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 215
and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers. Letter (8.5 x 11 inch), 50 sheets to a carton A4 (210 x 297 mm), 50 sheets to a carton Specifications: 4.3-mil thickness. Part number HPE1120/North America HPE113H/North - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 216
204 Appendix A Supplies and accessories ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 217
about gaining access to the printer driver, see Using the printer driver. You can also control the printer by changing settings at the printer control panel. Use the control panel to gain access to printer features that are not supported by the program or printer driver. You can print a menu map - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 218
and access to all the job storage features. You can print or delete these jobs at the printer control panel. See Using jobstorage features for more information about using this menu. If you turn the printer power off, all stored jobs are deleted unless an optional hard disk is installed. The section - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 219
● Print: Prints the selected job. PIN REQUIRED TO PRINT: A prompt that appears for jobs that were assigned a personal identification number (PIN) in the printer driver. You must enter the PIN to print the job. COPIES: You can select the number of copies that you want to print (1 to 32000). ● Delete - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 220
page. The supplies status page shows the levels of the supplies for the printer, calculation of the number of pages remaining, and cartridge-usage information. This page is available only if you are using genuine HP supplies. For more information, see Supplies status page. The usage page shows the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 221
types and sizes, see Supported sizes of print media and Paper specifications. Some items on this menu (such as duplex and manual feed) are available in the program or the printer driver (if the appropriate driver is installed). Program and printer driver settings override control-panel settings - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 222
in tray 1. ANY: If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray. A size other than ANY: The printer does not pull from this tray unless the type or size of the print job matches - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 223
Item TRAY 2 SIZE TRAY 2 TYPE TRAY [N] TYPE Values *LETTER LEGAL A4 EXECUTIVE A5 B5 (ISO) CUSTOM ANY *PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK > 64 g/m2 ROUGH ANY *PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 224
Item TRAY [N] SIZE Tray [N] Custom Values *LETTER LEGAL A4 UNIT OF MEASURE X DIMENSION Y DIMENSION Explanation Use this item to set the value to correspond with the media size that is currently loaded in the specified tray, where [N] is the number of the tray. This item appears only if an optional - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 225
submenu System Setup submenu Stapler/stacker submenu I/O submenu Resets submenu Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer driver settings override control-panel settings. In general, it - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 226
specified in the program or printer driver. DEFAULT CUSTOM PAPER SIZE printer (or vice versa). MANUAL FEED *OFF ON Feeds the paper manually from tray 1, rather than automatically from a tray. If MANUAL FEED=ON and tray 1 is empty, the printer goes offline when it receives a print job. MANUALLY - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 227
WIDE A4 *NO YES PRINT PS ERRORS PRINT PDF ERRORS *OFF ON *OFF ON Explanation Turns the edge-to-edge mode on or off for all print jobs. Selects the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. DARK: The internal Courier font - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 228
, indicate a new line using only the line feed control code. This option allows you to append the required carriage return printer driver (if the appropriate driver is installed). Program and printer driver settings override control-panel settings. For more information, see Using the printer driver - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 229
Item SET REGISTRATION Values PRINT TEST PAGE SOURCE ADJUST TRAY [N] Explanation Shifts the margin alignment to center the image on the page from top to bottom, and left to right. You can also align the image that is printed on the front with the image that is printed on the back. PRINT TEST PAGE: - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 230
transparencies can result in permanent damage to the printer and fuser. Always select Transparencies as the Type in the printer driver and set the tray type at the printer control panel to TRANSPARENCY. When selected, RESTORE MODES resets the fuser mode for each media type back to its default - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 231
program or printer driver. (Program and printer driver settings override control-panel settings.) CAUTION HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. ENWW Configure - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 232
best results. NOTE It is best to change the toner density in the program or printer driver. (Program and printer driver settings override control-panel settings.) Select SLOW to prevent jams when printing on narrow media, as the part of the fuser rollers that do not make contact with the media swell - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 233
4 HOURS 1 DAY 1 WEEK AUTO *OFF Explanation Sets the date and time settings. Specifies the number of quick copy jobs that can be stored on the printer. This item appears only if an optional hard-disk accessory is installed. Sets the amount of time that held jobs are kept before being automatically - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 234
responds to jobs that request certain trays. USE REQUESTED TRAY: Determines whether the printer tries to pull paper from a different tray than the one that you selected in the printer driver. ● EXCLUSIVELY: Sets the printer to pull paper only from the tray that you selected and not pull from another - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 235
online. OFF: If an error occurs that prevents printing, the message remains on the printer controlpanel display, and the printer remains offline until you press (SELECT). Determines how the printer behaves if the print cartridge is low. For the HP LaserJet 4250 series, the message first appears - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 236
printer reacts if the print cartridge is empty. STOP: The printer stops printing until you replace the print cartridge. CONTINUE: The printer continues to print, and the REPLACE CARTRIDGE message appears until you replace the print cartridge. HP or printer driver (if the appropriate driver is - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 237
are not stapled. For information about ordering a new staple cartridge, see Part numbers. For information about refilling the stapler, see Loading staples. I/O submenu Items on the I/O (input/output) menu affect the communication between the printer and the computer. The contents of the I/O submenu - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 238
. Select the TCP/IP CONFIGURE METHOD to configure the EIO card. For the MANUAL option, set the values for IP ADDRESS , SUBNET MASK , LOCAL GATEWAY, network hardware or TCP/IP network connection problems. Resets submenu Items on the Resets submenu relate to returning settings to the defaults - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 239
be installed to maintain optimum print quality and feed performance. For more information, see Performing preventive maintenance. To order the printer maintenance kit, see Part numbers. Turns Sleep Mode on or off. Using Sleep mode offers the following advantages: ● Minimizes the amount of power - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 240
isolate parts and to troubleshoot jam error number, error code, page count, and description or personality. Press (SELECT button) to scroll through the contents of the event log at the printer bin) must also be correctly configured in the printer driver. Select ALL BINS to test all paper paths. - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 241
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. ENWW Service menu 229 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 242
230 Appendix B Control panel menus ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 243
physical specifications Product dimensions Printer model Width HP LaserJet 4250, 4250n, 4350, and 4350n 418 mm (16.5 inches) HP LaserJet 4250tn and 4350tn 418 mm (16.5 inches) HP LaserJet 4250dtn and 4350dtn 418 mm (16.5 inches) HP LaserJet 4250dtnsl and 4350dtnsl 1Without print cartridge - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 244
) Accessory Width Stacker 211 mm (8.3 inches) Stapler/stacker 211 mm (8.3 inches) Printer cabinet/stand 330 mm (13 inches) Duplex-printing accessory Envelope feeder Depth 427 mm lb) 4.2 kg (9.3 lb) 19.8 kg (43.6 lb) 2.5 kg (5.5 lb) 2.5 kg (5.5 lb) 232 Appendix C Specifications ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 245
Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the printer and void the product warranty. Power requirements (HP LaserJet 4250 or 4350 series) Specification 110-volt models Power requirements 110 to 127 Vac (± 10 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 246
LaserJet 4250 speed is 43 ppm A4 size. HP LaserJet 4350 speed is 52 ppm A4 size. 3Configuration tested (HP LaserJet 4250): Base printer, simplex printing with A4 paper size. 4Configuration tested (HP LaserJet 4350): Base printer, simplex printing with A4 paper size. 234 Appendix C Specifications - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 247
Operating environment Environmental condition Temperature (printer and print cartridge) Relative humidity Printing 10° to 32°C (50° to 90°F) 10% to 80% Storage/standby 0° to 35°C (32° to 95°F) 10% to 90% ENWW Operating environment 235 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 248
paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Acid content Caliper Curl in ream Cut edge conditions Fusing compatibility Grain Moisture content Smoothness Specifications 5.5 pH - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 249
opened ream of paper is to rewrap it tightly in its moistureproof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during storage environment). Choose envelopes in the printer driver (see Using the printer driver). ENWW Paper specifications 237 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 250
with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address printing. For more information, see Printing envelopes. 238 Appendix C Specifications ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 251
transparencies recommended for use in HP LaserJet printers, such as HP-brand transparencies. (For ordering information, see Part numbers.) For more information, see Printing on transparencies. Choose transparencies in the printer driver (see Using the printer driver). ENWW Paper specifications 239 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 252
240 Appendix C Specifications ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 253
D Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion. ● Printer memory ● Installing CompactFlash cards ● Checking memory installation ● Saving resources (permanent resources) ● Installing EIO cards or mass storage devices ENWW 241 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 254
EIO slots can also be used for adding a wireless connections, a network card, or a connectivity card for serial or AppleTalk. Some HP LaserJet 4250 or 4350 series printers come with a network device already installed. The EIO slot can be used to provide networking capabilities in addition to those - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 255
downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. CAUTION To install printer DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet 4250 or 4350 series printers come with one DIMM installed in slot 1. A - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 256
4. Remove the cover from the printer. 5. Open the access door by pulling on the metal tab. 6. Remove the DIMM from the antistatic package. Hold DIMM, first release the locks. CAUTION Do not move or remove the preinstalled DIMM in the bottom slot. 244 Appendix D Printer memory and expansion ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 257
into place. 9. Set the bottom of the cover onto the printer. Make sure the bottom tab on the cover fits into the corresponding slot in the printer. Rotate the cover up, toward the printer. 10. Slide the cover toward the front of the printer until it clicks into place. 11. Reattach any cables and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 258
cards Up to two CompactFlash cards can be installed to add additional fonts to the printer. To install a CompactFlash card 1. Turn the printer power off. 2. Unplug the power cord and disconnect any cables. 3. Grasp the cover on the right side of the printer and pull it firmly toward the rear of the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 259
5. Open the access door by pulling on the metal tab. 6. Remove the CompactFlash card from its package. 7. Hold the CompactFlash card by its edges and line up the grooves in the side of the card with the tabs in the CompactFlash card slot. 8. Slide the CompactFlash card into place. 9. Close the - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 260
. Slide the cover toward the front of the printer until it clicks into place. 12. Reattach any cables and the power cord, then turn the printer power on and test the installation. (See Checking memory installation.) Use Device Storage Manager in HP Web Jetadmin to manage fonts. For more information - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 261
To verify that DIMMs or CompactFlash cards are installed correctly 1. Check that Ready appears on the printer control panel display when the printer power is turned on. If an error message appears, a DIMM or CompactFlash card might have been incorrectly installed. See Interpreting control-panel - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 262
power is turned on. ● Send permanent resources to the printer only at the beginning of a print job and not while the printer is printing. Over-using permanent resources or downloading them while the printer is printing might affect printer performance or the ability to print complex pages. 250 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 263
that the new EIO device is recognized. (See Configuration page.) To remove an installed EIO card or mass storage device (optional hard disk) 1. Turn the printer power off. 2. Remove the two screws from the EIO card or mass storage device, and then remove the EIO card or mass storage device from - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 264
252 Appendix D Printer memory and expansion ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 265
-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL 5e language and enter HP-GL/2 mode, which can be done by sending the printer PCL 5e code. Some programs switch languages through their drivers. HP's Printer Job Language (PJL) provides control above PCL 5e - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 266
one escape sequence string. Follow these three important rules when combining code: 1. The first two characters after the Ec character are the example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and eight lines per inch: Ec&l3AEc& - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 267
want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the section Common PCL 6 and PCL 5 printer commands. 12 NOTE ENWW 1 Symbol set 2 Point size Fonts are either "fixed" or "proportional" in spacing. The - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 268
Common PCL 6 and PCL 5 printer commands Job-control commands Function Reset Number of copies 2-sided/1-sided printing Command EcE Ec&l#X Options (#) 0 = Prints or ejects current page 1 = Tray 2 2 = Manual feed, paper 3 = Manual feed, envelope 4 = Tray 1 5 = Tray 3 6 = Optional envelop feeder - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 269
the number of characters in the name, plus 1. Cursor Positioning Function Vertical position (rows) Command Ec&a#R Options (#) # = Row number ENWW Understanding PCL 6 and PCL 5e printer command syntax 257 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 270
EcZ Language selection Function Enter PCL 6 or PCL 5 mode Command Ec%#A Enter HP-GL/2 mode Ec%#B Options (#) # = Dot number (300 dots = 1 = Use current HP-GL/2 pen position 0 = Use previous HP-GL/2 pen position 1 = Use current PCL 5 cursor position 258 Appendix E Printer commands ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 271
Command Options (#) Symbol sets Ec(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = command for each internal font. ENWW Understanding PCL 6 and PCL 5e printer command syntax 259 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 272
260 Appendix E Printer commands ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 273
information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement ENWW Introduction 261 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 274
a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are not installed and used in accordance with the instructions, it may cause harmful interference to radio Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 275
cartridge and fuser) can be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use and free take back program is available in more than 30 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 276
where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/ support/ljpaperguide to download this guide in .PDF format - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 277
hpinfo/community/environment/productinfo/safety. ● Product environmental profile sheet for this and many related HP products. ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets (MSDS) ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 278
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP LaserJet 4250 and LaserJet 4350 printer BOISB-0309 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 279
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 280
LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 281
G Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and 4350dtnsl DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 282
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 270 Appendix G Service and support ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 283
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 284
a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 285
Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. 2. A representative from the service center requests product and customer information. In some - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 286
Include a completed copy of the Service information form. 6. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. 274 Appendix G Service and support ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 287
any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGE? You must remove the print cartridge before shipping the printer, unless a mechanical problem prevents you from doing so. Yes. No - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 288
276 Appendix G Service and support ENWW - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 289
11 ordering 196 part numbers 198 troubleshooting 126, 171 Accessory installation guides 2 acoustic emissions specifications 234 address, displaying printer 16 address, printer Macintosh, troubleshooting 185, 188 adhesive labels. See labels agreements, maintenance 272 Alerts tab, HP Toolbox 96 alerts - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 290
EconoMode 219 low 223 out 224 paper jams 135 cartridges, staple loading 49 settings 225 characters misformed 178 symbol sets 216 cleaning fuser 113 printer 112 toner from clothing 113 cleaning page automatic 114, 220 manual 113 clearable warnings setting display time 21 clearable warnings setting - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 291
tray settings 69, 214 tray specifications 38 customer support embedded Web server links 92 HP Express Exchange 273 HP Instant Support Professional Edition (ISPE) iii Macintosh iv maintenance agreements 272 online iii repacking printer 274 service dealers iv service information form 275 telephone iii - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 292
21, 223 Windows 184 error messages, troubleshooting 148 escape characters 254 Ethernet cards, part numbers 200 event log 106, 228 280 Index Explorer, versions supported embedded Web server 90 HP Toolbox 94 HP Web Jetadmin 93 Express Exchange, HP 273 Extended Service iv extended warranty 272 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 293
96 features 94 links 97 opening 95 print cartridge supply level, checking 110 Status tab 95 Troubleshooting tab 95 uninstalling 98 HP Web Jetadmin browsers supported 93 downloading 93 driver configuration 99 e-mail alerts 101 HP-Authorized Dealers iv HP-GL/2 commands 253 humidity requirements 235 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 294
operating systems supported 26 PPDs 30 problems, troubleshooting 185 software included 30 support Web sites iv uninstalling software 36 USB card, troubleshooting 186, 189 maintenance agreements 272 maintenance agreements iv maintenance kit message, clearing 227 part number 199 using 115 manual feed - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 295
tab, embedded Web server 92 networks driver configuration 99 installing Macintosh software 33 installing Windows software 32 settings 226 troubleshooting printing 183 wireless 6 noise specifications 234 non-HP print cartridges 109 not responding, troubleshooting 130 Novell NetWare settings;NetWare - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 296
200 parallel cables troubleshooting 122 parallel communications, settings 225 parallel port locating 10 type included 6 parallel ports not supported for Macintosh 34 part numbers cables 200 EIO cards 200 maintenance kit 199 media, HP 200 memory 199 print cartridges 199 trays 198 parts ordering 196 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 297
6 printer maintenance kit message, clearing 227 part number 199 using 115 printerlanguages viewing installed 106 Printing menu 213 private jobs 86 processor speed 6 proof-and-hold jobs 85 ProRes 5, 81 ProRes resolution 219 PS Defer Media setting 19 PS driver features 28 operating system supported 27 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 298
268 Japanese VCCI statement 267 Korean EMI statement 267 laser safety 267 removing software HP Toolbox 98 Macintosh 36 Windows 36 repacking printer 274 repeating defects, troubleshooting;defects, repeating 177 repetitive defects images 182 Resets menu 226 resizing documents 82 resolution features - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 299
6 resolution settings 219 specifications 5 troubleshooting 124, 129 Spool32 errors 184 spots, troubleshooting 174, 180 stacker capacity 5 light status 10, 169 locating 9 moving 11 paper specifications 40 part number 198 printing to 48, 57 staple cartridges loading 49 part numbers 198 staple jams - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 300
, viewing with HP Toolbox 95 supply level, print cartridges 110 support embedded Web server links 92 HP Express Exchange 273 HP Instant Support Professional Edition (ISPE) iii Macintosh iv maintenance agreements 272 online iii repacking printer 274 service dealers iv service information form 275 - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 301
memory 242 usage page 208 USB cable, part number 200 USB port locating 10 troubleshooting Macintosh 186, 189 type included 6 user guide 96 V VM error 192 voltage specifications 233 W warnings setting 21, 223 warranty extended iv, 272 print cartridge 271 product 269 watermarks, printing 79 wave - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 302
configuration 99 e-mail alerts 101 Web sites customer support iii downloading software iii HP Web Jetadmin, downloading 93 Macintosh support iv ordering supplies iii paper specifications 236 service agreements iv UNIX and Linux drivers 27 websites anticounterfeit 109 weight, paper printing on heavy - HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 303
- HP 4240n | HP LaserJet 4250/4350 Series - User Guide - Page 304
© 2004 Hewlett-Packard Development Company, L.P. www.hp.com/support/lj4250 www.hp.com/support/lj4350 *Q5400-90933* *Q5400-90933* Q5400-90933
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use
hp
LaserJet 4250/4350
series printers