Clearing jams from the optional duplexer
.......................................................................
140
Clearing jams from the output areas
..............................................................................
141
Clearing jams from the fuser area
..................................................................................
142
Clearing jams from the optional stacker or stapler/stacker
............................................
144
Solving repeated jams
....................................................................................................
146
Understanding printer messages
..........................................................................................
148
Using the printer online Help system
..............................................................................
148
Resolving persistent messages
......................................................................................
148
Understanding accessory lights for the stacker and stapler/stacker
....................................
169
Accessory lights
..............................................................................................................
169
Replacing accessories or accessory components
.........................................................
171
Correcting print-quality problems
..........................................................................................
172
Print-quality checklist
......................................................................................................
172
Image defect examples
..................................................................................................
172
Light print (partial page)
..................................................................................................
174
Light print (entire page)
..................................................................................................
174
Specks
............................................................................................................................
174
Dropouts
.........................................................................................................................
175
Lines
...............................................................................................................................
175
Gray background
............................................................................................................
176
Toner smear
...................................................................................................................
176
Loose toner
.....................................................................................................................
177
Repeating defects
...........................................................................................................
177
Repeating image
............................................................................................................
178
Misformed characters
.....................................................................................................
178
Page skew
......................................................................................................................
178
Curl or wave
....................................................................................................................
179
Wrinkles or creases
........................................................................................................
179
Vertical white lines
..........................................................................................................
180
Tire tracks
.......................................................................................................................
180
White spots on black
......................................................................................................
180
Scattered lines
................................................................................................................
181
Blurred print
....................................................................................................................
181
Random image repetition
...............................................................................................
182
Troubleshooting network printing problems
..........................................................................
183
Troubleshooting common Windows problems
.....................................................................
184
Troubleshooting common Macintosh problems
....................................................................
185
Troubleshooting common PostScript problems
....................................................................
191
General problems
...........................................................................................................
191
Specific errors
.................................................................................................................
191
Troubleshooting the optional hard disk
.................................................................................
193
Appendix A
Supplies and accessories
Ordering parts, accessories, and supplies
............................................................................
196
Ordering directly from HP
...............................................................................................
196
Ordering through service or support providers
...............................................................
196
Ordering directly through the embedded Web server (for printers that are
connected to a network)
..............................................................................................
196
Ordering directly through the HP Toolbox software (for printers that are directly
connected to a computer)
...........................................................................................
197
Part numbers
.........................................................................................................................
198
Paper-handling accessories
...........................................................................................
198
Print cartridges
................................................................................................................
199
Maintenance kits
.............................................................................................................
199
Memory
...........................................................................................................................
199
viii
ENWW