HP 6100 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 4

HP Insight Remote Support software 36 Archiving and clearing the error log 37 Upgrading HP Replication Solutions Manager (optional 37 Monitoring storage system stability 38 Preparing an HP Continuous Access EVA environment for upgrading 39 Upgrading disk drive firmware in an HP Continuous Access EVA environment 40 Saving storage system configuration information 40 Task checklist ...42 3 Upgrading the Enterprise Virtual Array 45 Solving upgrade problems ...45 Step 1. Checking the health of the Enterprise Virtual Array 45 Step 2. Disabling Remote Support Software 48 Step 3. Clearing storage system passwords 48 Clearing the password on the Operator Control Panel (OCP 48 Disabling password access in HP Command View EVA 49 Step 4. Halting all host access to the storage system for an offline upgrade (optional 49 Step 5. Upgrading controller software to XCS 6.220 50 Upgrading controller software 50 Step 6. Upgrading disk drive firmware 54 Upgrading the firmware on all disks 55 Upgrading firmware on an individual disk 59 Step 7. Entering storage system passwords 59 Entering the password on the OCP 60 Enabling password access in HP Command View EVA 60 Step 8. Resuming storage system operation 61 Task checklist ...62 4 Downgrading the Enterprise Virtual Array 65 5 Troubleshooting 67 Solving HP Command View EVA problems 67 General HP Command View EVA troubleshooting tips 67 Troubleshooting HP Command View EVA with a management server 67 Troubleshooting specific HP Command View EVA errors 68 View is not set or view list is null 68 HTTP status 404, not found or status 503, no service 68 Unknown storage system 69 No storage systems found 70 Solving security credentials configuration problems 71 Access control ...71 Solving problems selecting a storage system 71 Solving problems disabling DR group failsafe mode 72 Solving problems downloading the system software file 72 Invalid firmware image file (Status code 21006 73 Bad image header (Status code 65 73 Solving problems if the storage system does not come back online 74 Solving problems with multiple resynchronizations 74 6 Support and other resources 75 Contacting HP ...75 Subscription service ...75 Documentation feedback ...75 4