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HP 640 User Guide - Page 60

Troubleshooting, Fax problems - fax machine troubleshooting

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Troubleshooting Troubleshooting Your problem may be listed in "LCD error messages" on page 51. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 64. TIP: You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start/Enter. Please wait approximately 1 minute and you will receive a "Fax Back System Test" page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine. Fax problems Problem Solution The machine is not working, there is Unplug the power cord and plug it in again. Check that your no display, and the buttons are not socket is live. working. No dial tone. Check that the phone line is connected properly to the port in the bottom of the fax. Unplug and replug it. Make sure it clicks. Check the phone socket in the wall by plugging in another phone. Someone calls and gets a busy signal This may rarely occur if the answer mode is set to AUTO, a even though the fax is not busy. voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets. The numbers stored in memory do not Make sure the numbers are programmed correctly. To print a dial correctly. Phone book list, see Print reports on page 39. The document does not feed into the Be sure the document is not wrinkled, and you are putting it in machine. correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 57. You cannot receive faxes automatically. Check if TEL appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. If the ink is low, the fax will stop printing faxes. Replace the print cartridge. If the fax memory is full, the fax will stop answering the phone. Load paper and print the faxes in memory to clear out the memory. The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a fax. 54 Care and maintenance

Section	Page
HP 640 Fax series	1
Load paper 1	3
Load documents to fax or copy 2	3
Send a fax 2	3
Receive a fax 3	3
Make a copy 3	3
Make a telephone call 4	3
The HP 640 Fax 6	3
The menus 10	3
Overview of menu options 11	3
Loudspeaker 13	3
Navigate the menus 14	3
Enter dates, times, text, and telephone numbers 15	3
Speed dialing 17	3
Paper types and sizes 19	3
Document types and sizes 20	3
Set document resolution and contrast for a single copy 21	3
Adjust volume 22	3
Automatic fax redial 22	3
Receiving via an extension telephone 22	3
Set rings to answer 23	3
Use Caller ID 24	3
Block junk fax numbers 24	4
Favorites 25	4
Image TCR 26	4
Distinctive ring (DRPD) 27	4
Answer/receive mode 28	4
Broadcasting 31	4
Delayed fax 32	4
Polling 33	4
To cancel the scheduled job 34	4
Forward faxes 35	4
Set the date and time 37	4
Turn on and off sounds 37	4
Set the fax header information 38	4
Print reports 39	4
Reprinting faxes 40	4
Clearing memory 41	4
Loudspeaker 41	4
Redial a number in memory 42	4
Print cartridge information 43	4
View ink level 43	4
Print the self test 44	4
Replace the print cartridge 44	4
Clear jammed documents and paper 46	4
Maintain the print cartridge 47	5
Clean the document scanner area 49	5
Adjust the scanner 51	5
LCD error messages 51	5
Troubleshooting 54	5
Paper types and sizes 57	5
Document types and sizes 57	5
Print cartridge 58	5
Product specifications 58	5
A sample of ITU #1 test chart (reduced to 60.5%) 60	5
Environmental product stewardship program 61	5
Regulatory notices 62	5
Use Hewlett-Packard support services 64	5
Hewlett-Packard LIMITED WARRANTY STATEMENT 65	5
Quick start	7
Load paper	7
Load documents to fax or copy	8
Send a fax	8
Receive a fax	9
FAX or TAM answer mode	9
AUTO answer mode	9
TEL answer mode	9
Make a copy	9
Single copy-default settings	9
Multiple copies or copies with options/settings	9
Make a telephone call	10
HP Fax basics	11
The HP 640 Fax	12
Parts of the HP Fax	12
Control Panel of HP Fax	14
The menus	16
Overview of menu options	17
BASIC FAX menu	17
ADVANCED FAX menu	19
TOOLS menu	19
Loudspeaker	19
Navigate the menus	20
Ready mode	20
Menu buttons	20
Enter dates, times, text, and telephone numbers	21
Most text fields	21
Fax header telephone number	22
Speed dialing	23
Store a number in the phone book	23
Print the phone book	24
Dial from the phone book	24
One-touch dialing	24
Phone book dialing	24
Search sequentially through the phone book	24
Search for a particular first letter	24
Paper types and sizes	25
Document types and sizes	26
DO NOT try to send documents that are:	26
Set document resolution and contrast for a single copy	27
Adjust volume	28
Ringer volume	28
Speaker volume	28
Automatic fax redial	28
Receiving via an extension telephone	28
Additional features	29
Set rings to answer	29
Use Caller ID	30
Turn Caller ID on	30
See who called with Caller ID	30
Print a list of Caller ID numbers	30
Block junk fax numbers	30
Add a junk fax number	30
Delete a number	31
Favorites	31
Save a document	31
Delete a document	31
Send a document	31
Print a document	32
Image TCR	32
Distinctive ring (DRPD)	33
Step 1-Teach the HP Fax the ring pattern	33
Step 2-Set up distinctive ring (DRPD) answer mode	33
Answer/receive mode	34
Advanced faxing	37
Broadcasting	37
Delayed fax	38
Polling	39
Setting send polling	39
Polling another fax to receive	40
To cancel the scheduled job	40
Forward faxes	41
Feature reference	43
Set the date and time	43
Turn on and off sounds	43
WakeUp sounds	43
Alarm sounds	44
Key sounds	44
Silent mode	44
Set the fax header information	44
Print reports	45
Automatic reports	45
Reports you can print	45
Reprinting faxes	46
Clearing memory	47
Loudspeaker	47
Redial a number in memory	48
Care and maintenance	49
Print cartridge information	49
View ink level	49
Print the self test	50
Replace the print cartridge	50
Clear jammed documents and paper	52
Document jams during transmission	52
To clear document jam:	52
Paper jams during printing	52
If the paper is jammed in the printing area	52
If the paper is jammed in the paper feed area	53
Maintain the print cartridge	53
Clean the print cartridge nozzles	53
Wipe the print nozzles and contacts	53
Clean the nozzles	53
Clean the cartridge carrier contacts	54
Clean the document scanner area	55
Adjust the scanner	57
LCD error messages	57
Troubleshooting	60
Fax problems	60
Print quality problems	62
Paper feeding problems	62
Specifications and regulatory information	63
Paper types and sizes	63
Document types and sizes	63
Acceptable documents	63
Print cartridge	64
Product specifications	64
A sample of ITU #1 test chart (reduced to 60.5%)	66
Environmental product stewardship program	67
Regulatory notices	68
Use Hewlett-Packard support services	70
Hewlett-Packard LIMITED WARRANTY STATEMENT	71

Match case Limit results 1 per page

Care and maintenance

Troubleshooting

Your problem may be listed in

“LCD error messages”

on page 51. The chart below shows

other problems you can solve yourself. For problems you cannot resolve here, see

Use

Hewlett-Packard support services

on page 64.

TIP:

You can test your HP Fax to make sure it is set up properly for faxing.

Place a

document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press

Start/Enter

. Please wait approximately 1 minute and you will receive a “Fax Back System

Test” page, confirming your product is working correctly. The Fax Header must be set up in

order to test the fax machine.

Fax problems

Problem

Solution

The machine is not working, there is

no display, and the buttons are not

working.

Unplug the power cord and plug it in again. Check that your

socket is live.

No dial tone.

Check that the phone line is connected properly to the port in

the bottom of the fax. Unplug and replug it. Make sure it clicks.

Check the phone socket in the wall by plugging in another

phone.

Someone calls and gets a busy signal

even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a

voice call comes in and is hung up without being answered,

and another call is immediately received. In AUTO mode the

machine goes back to fax receive mode if the voice call is not

answered. The line will appear busy until the machine resets.

The numbers stored in memory do not

dial correctly.

Make sure the numbers are programmed correctly. To print a

Phone book list, see

Print reports

on page 39.

The document does not feed into the

machine.

Be sure the document is not wrinkled, and you are putting it in

correctly. Check that the document is the right size and not too

thick or too thin. See

Document types and sizes

on page 57.

You cannot receive faxes

automatically.

Check if

TEL

appears on the right side of the display. In TEL

mode, you cannot receive a fax automatically. Be sure the

handset is seated on the cradle properly.

If the ink is low, the fax will stop printing faxes. Replace the

print cartridge.

If the fax memory is full, the fax will stop answering the phone.

Load paper and print the faxes in memory to clear out the

memory.

The machine cannot receive faxes

manually.

Do not hang up the handset before pressing

Start/Enter

receive a fax.