HP 6910p HP Business Notebook PC - Getting Started - Windows XP - Enhanced for - Page 35

Troubleshooting Help and Support If the preceding questions and solutions did not address your problem, access Help and Support by selecting Start > Help and Support. Help and Support provides the following assistance: ■ Information about the computer, such as model and serial number, installed software, hardware components, and specifications ■ Answers to questions about using the computer ■ Product information to help you learn to use the computer and operating system features ■ Updates for the operating system, device drivers, and software provided on the computer ■ Checkups for computer functionality ■ Automated and interactive troubleshooting, repair solutions, and system recovery procedures ■ Links to community forums of IT experts Contacting technical support If the computer is connected to the Internet, select Start > Help and Support > Contact support to get online help or to access the technical support telephone numbers. For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏ The service tag label is on the bottom of the computer. ❏ To display the service tag information on the computer screen, select Start > Help and Support > My HP Computer. ■ Date the computer was purchased. ■ Conditions under which the problem occurred. Getting Started 4-7