HP 7550 HP Photosmart 7550 Series printer - (English) Reference Guide - Page 43

printing problems - software for windows 7

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Problem Possible cause Solution The Print light is blinking red. An unrecoverable error has occurred. Try the following: 1 Turn the printer off. Unplug the printer's power cord, wait one minute, then plug it in again. Turn the printer on. 2 If this does not work, check www.hp.com or contact HP Support and Services. For contact information, see the Software Setup & Product Support booklet that came with your printer. Windows PC only The broken connection memory card icon appears in the taskbar. There is a connection or communication problem between the printer and the computer. Click the memory card icon, then click Connect in the dialog box. If there is still a connection problem, try the following: • Check that the USB cable is securely attached to both the computer and the USB port on the back of the printer. • Unplug the USB cable from the computer, then plug it in again. • Unplug the power cord from the printer, then plug it in again. The printer cannot recognize the file on the memory card. Your memory card contains file types the printer cannot read. Set your camera to save the photos in file types the printer supports. For a list of supported file types, see the specifications section of the Printer Help. For instructions on setting your camera to save specific file types, see the documentation that came with your camera. printing problems Problem Photo paper does not feed into the printer correctly. (continued on next page) Possible cause The photo tray is not engaged. Solution Engage the photo tray by moving the photo tray slider away from you until it stops against the edge of the paper. troubleshooting: printing problems 39

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troubleshooting: printing problems
39
printing problems
The Print
light is
blinking red.
An unrecoverable
error has occurred.
Try the following:
1
Turn the printer off. Unplug the printer’s
power cord, wait one minute, then plug
it in again. Turn the printer on.
2
If this does not work, check
www.hp.com
or contact HP Support
and Services. For contact information,
see the
Software Setup & Product
Support
booklet that came with your
printer.
Windows PC only
The broken
connection memory
card icon appears
in the taskbar.
There is a
connection or
communication
problem between
the printer and the
computer.
Click the memory card icon, then click
Connect
in the dialog box. If there is still a
connection problem, try the following:
•
Check that the USB cable is securely
attached to both the computer and the
USB port on the
back
of the printer.
•
Unplug the USB cable from the
computer, then plug it in again.
•
Unplug the power cord from the
printer, then plug it in again.
The printer cannot
recognize the file
on the memory
card.
Your memory card
contains file types
the printer cannot
read.
Set your camera to save the photos in file
types the printer supports. For a list of
supported file types, see the
specifications
section of the Printer Help. For instructions
on setting your camera to save specific
file types, see the documentation that
came with your camera.
Problem
Possible cause
Solution
Problem
Possible cause
Solution
Photo paper does
not feed into the
printer correctly.
(continued on next
page)
The photo tray is
not engaged.
Engage the photo tray by moving the
photo tray slider away from you until it
stops against the edge of the paper.