HP 8530p HP ProtectTools - Windows Vista and Windows XP - Page 37

NOTE: This section describes how to perform an online recovery when you have access to a different computer with an Internet connection. If you do not have access to such a computer, contact HP technical support. 1. Turn on the computer. 2. When the Drive Encryption for HP ProtectTools logon dialog box opens, click Cancel. 3. Click Options in the lower-left corner of the screen, and then click Recovery. 4. Click Web recovery, and then click Next. 5. Record the client code, and then click Next. 6. On a different computer with an Internet connection, access the SafeBoot Recovery Service Web site at http://www.safeboot-hp.com. 7. Click Recovery Process. 8. On the recovery service logon page, enter your e-mail address, password, and the numbers and letters you see in the box. 9. Click Logon. 10. Click Recovery Process. 11. Enter the client code you recorded from the computer you are recovering, and enter the numbers and letters you see in the box. 12. Click Submit. 13. Record each line of the response key. 14. On the computer you are recovering, enter line 1 of the response key that you recorded from the SafeBoot Recovery Service Web site, and then click Enter. 15. Enter line 2 of the response key, and then click Enter. 16. Enter line 3 of the response key, and then click Enter. 17. Enter line 4 of the response key, and then click Enter. NOTE: Line 4 of the response key is shorter than the first 3 lines. 18. Click Finish. NOTE: It is highly recommended that you reset your password after performing a recovery. Advanced tasks 31