HP 882c (English) Windows Connect * User's Guide - C6413-90009 - Page 31

If You have Problems Installing, More Information When Installing Your Printer Software

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1 Additional Setup Information Additional Setup Information If You have Problems Installing • Make sure your printer is on and all connections are firm. • If using a parallel printer cable, make sure that no other peripheral devices (such as scanners, tape back-ups, switch boxes, and so forth) are connected to the printer cable. • Exit your software programs. Then turn off the computer and the printer. Turn on the printer, then turn on the computer. • Close any virus protection programs that are running on your computer. Either right-click the virus protection program's icon on the taskbar and select Disable, or click the "x" in the upper-right corner of the virus protection program's open window. • Uninstall the printer software using the instructions on page 29 then repeat the installation procedure. • If you get a message that two-way communication is not working, click OK and continue with the rest of the installation. • If you're still having problems with the installation, call an authorized HP dealer or HP Customer Care representative. For the phone number of the support center nearest you, go to "Supplies and Accessories" on page 75. More Information When Installing Your Printer Software Closing Software Programs Before installing the printer software on a computer, close any virus protection programs or other software programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager. For Windows 95, 98 or NT 4.0: • Right-click on the software program's name or icon on the taskbar. Select Close. Repeat these steps for each open software program except Windows Explorer. For Windows 3.1x: 1 While holding down the Alt key, press the Tab key to locate an open software program. 2 When you locate an open software program, release both keys. 23

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23
Additional Setup Information
1
Additional Setup Information
If You have Problems Installing
•
Make sure your printer is on and all connections are firm.
•
If using a parallel printer cable, make sure that no other peripheral devices
(such as scanners, tape back-ups, switch boxes, and so forth) are connected to
the printer cable.
•
Exit your software programs. Then turn off the computer and the printer. Turn
on the printer, then turn on the computer.
•
Close any virus protection programs that are running on your computer. Either
right-click the virus protection program’s icon on the taskbar and select
Disable
, or click the “x” in the upper-right corner of the virus protection
program’s open window.
•
Uninstall the printer software using the instructions on page 29 then repeat the
installation procedure.
•
If you get a message that two-way communication is not working, click
OK
and
continue with the rest of the installation.
•
If you’re still having problems with the installation, call an authorized HP dealer
or HP Customer Care representative. For the phone number of the support
center nearest you, go to “Supplies and Accessories” on page 75.
More Information When Installing Your Printer Software
Closing Software Programs
Before installing the printer software on a computer, close any virus protection
programs or other software programs that are open and running on the computer,
except the HP DeskJet installer, Windows Explorer, or Program Manager.
For Windows 95, 98 or NT 4.0:
•
Right-click on the software program’s name or icon on the taskbar. Select
Close.
Repeat these steps for each open software program except Windows
Explorer.
For Windows 3.1x:
1
While holding down the
Alt
key, press the
Tab
key to locate an open software
program.
2
When you locate an open software program, release both keys.